Disgusting and appalling treatment from security guard.

Treated with such disgrace by the security guard at Vincent Park Shopping Centre in East London. I had booked a nice family dinner for 6:30pm this evening and arrived on time. When we approached the entrance of the mall, the Excellerate Security Guard harshly asked us where me and my family were going and told us that we could not enter the mall as it is closed. Bearing in mind, Ocean Basket's entrance is just to the right of Entrance 2 at Vincent Park Shopping Centre and they close at 8:00pm. We had to argue with this rude security guard from Excellerate and when I asked for his name, he told me to please report him to Head Office. After being denied access and having to explain ourselves and then argue to be allowed entry into Ocean Basket for our meal, he had the audacity to follow after the Ocean Basket manager to give her an account of what transpired which could be heard quite well within earshot of the restaurant's side entrance. The disgusting behaviour of this security guard is absolutely appalling. Use Excellerate if you would like to lose customers and have them treated like criminals for just wanting to go out for supper at a restaurant located in the mall. Security guards are supposed to protect and serve those who support the very businesses they are tasked to secure, but yet me and my family were treated so poorly and like criminals for wanting to just enjoy a family meal together. This incident upset our entire evening and is indicative of how someone's approach can severely compromise the very service that we all so dearly respected. It appears that Excellerate does not answer any of their reviews on Hello Peter, so this goes to show their lack of care and concern for the public in general. Think twice before contracting Excellerate Security.