Terrible Service

I had such a horrible day today. A security working at KwaDukuza Mall had my day messed up. I came to the bank at about 10:30 not knowing that FNB closes at 11am. I joined the queue and the security let people in the bank that were in front of me. We stood outside the Mall to be let in to FNB. After an hour standing a gentleman that was standing in the queue went to check what made them delay letting us in. He then came back to tell us that the bank had closed at 11, it was 11:45 already. This rude security named Sbonelo came to tell us that the bank is closed. He made us stand outside even worse in such hard times knowing that we could be infected by this pandemic. It goes on, I tried telling him politely that he was supposed to tell us that he made a mistake by making us stand outside and not notifying us about the closing times. He denied making us wait, denied that he saw me and didn't even apologize but was very rude and said "Ngiyahlanya" I am stupid. I then called the Durban Branch to address this matter, a gentleman picked up the phone spoke to him and he took down my number and said the Manager will call. There are people out there desperate for jobs not a person who speaks in such manner with customers.