BN
Bongiwe N
Active since May 2018
12
Reviews
0
Industries
Reviews
12 reviews31 months ago
Poor Service
I am still traumatized of the incident which happened at Pedro's Stanger. I was at the drive thru waiting to be served where the Pedro's umbrella flew and hit my window. The Manager Mesuli Mchunu was very rude when one of the customers who saw the incident happening requested that she attends to me. She literally told the gentleman that she is busy serving other customers and she will attend to my case thereafter. I waited for about 30 minutes until I was assisted by the above mentioned manager. She called me around 15:49, I was advised that someone will call me which has not happened. I am honestly devastated about the whole situation and hope it will be sorted.
131 replies
36 months ago
MONEY ****MERS
I would like to just report my unsatisfactory service from sanlam.On the 14th of April I sent a refund claim form which I was told that it was assessed on the 17th and payment was due on the 24, it's the 25th today and I have not received the refund. When I call someone I've been told about three times from different ladies that the money is actually being assessed and still going to get paid the other lady said that the money was refunded but I did not receive it so I am totally devastated and not happy with the service that sanlam has given me.
106 replies
48 months ago
Bad Service
I booked on the 29th March 2022 at Seaside lodge and request for a refund because I did not stay there. I had to wait for almost an hour waiting, the caregiver told me that he was not told about my booking. I called the number displayed at the gate for checking on the booking the lady kept dropping my call. Unfortunately I was not satisfied with the service so I requested for a refund, till date nobody is bothered. After numerous follow ups, yesterday I called again and I was told to contact booking.com. I honestly need my refund soonest, this has been pending for over a month now.
0 replies
50 months ago
CELL C NEEDS TO UP THEIR GAME
I am very disappointed with Cell C. I have just called requesting for a sim swap as I have lost my phone, spoke to Mbali. I am unable to do a sim swap as I did not pass the security questions. Life has been made easy hence certain things like recharging is done when there is a need for recharging. Airtime is not only bought through banks but at any shop. This is the most irritating thing, I now need to drive and do a sim swap in Gateway because there's no Cell C in Stanger. Cell C better upgrade their security questions, this is just not on.
127 replies
57 months ago
BAD SERVICE
I am very disappointed on the service one has received from Miway. I had an accident on the 16th June 2021where I filed a claim online on the 17th June 2021. I was notified via email that I'll be called by Kgomotso, till date she has not called. I personally made a call on the 25th June 2021 to check on the status of the claim only to find out that it was approved?nobody bothered to call. When I called I was advised by Judith M about the approval and I informed her that I am unable to pay the excess which she explained other ways to get the car fixed but she did not explain properly. On the 8th July 2021 I did a follow up only to be advised that I am supposed to send a quotation from a panel beater of my choice. I have been waiting to be called but nobody cares. I am thinking of even cancelling the insurance because I have not received any joy yet every month a payment goes off.
53 replies
67 months ago
WesBank Cares Less
I am very emotionally broken from the experience I have with WesBank. I have had my car for almost two years already, but I received a call from Tracy McNair that crippled my year. I do admit that in the past maybe 4 months I had difficulties paying the account because of personal reasons. The only exception I was honestly looking for from her or was WesBank I could not get. I requested that they debit the normal installment this month and start taking arranged installments next month. I do understand fully that I am liable for payments which were missed, the only problem is that the notice was a bit short. I am currently going through a lot and just wanted assistance but clearly my voice was not heard. I have been trying the whole day thinking on how I am going to survive and to be told that the car was going to be taken away from me from the first attempt of getting hold of me was very harsh. I answered her call the first time and did not deny anything, all I wanted was assistance this month then next month can be arranged as discussed. S
106 replies
70 months ago
Terrible Service
I had such a horrible day today. A security working at KwaDukuza Mall had my day messed up. I came to the bank at about 10:30 not knowing that FNB closes at 11am. I joined the queue and the security let people in the bank that were in front of me. We stood outside the Mall to be let in to FNB. After an hour standing a gentleman that was standing in the queue went to check what made them delay letting us in. He then came back to tell us that the bank had closed at 11, it was 11:45 already. This rude security named Sbonelo came to tell us that the bank is closed. He made us stand outside even worse in such hard times knowing that we could be infected by this pandemic. It goes on, I tried telling him politely that he was supposed to tell us that he made a mistake by making us stand outside and not notifying us about the closing times. He denied making us wait, denied that he saw me and didn't even apologize but was very rude and said "Ngiyahlanya" I am stupid. I then called the Durban Branch to address this matter, a gentleman picked up the phone spoke to him and he took down my number and said the Manager will call. There are people out there desperate for jobs not a person who speaks in such manner with customers.
0 replies
81 months ago
Bad Service
Good Morning My Capitec was closed in the year 2016 because of some these groups that were playing stokvels. This lady claimed that I frauded her, Capitec closed my account without even consulting me. So now it appears as if I frauded her which is not true and I did not run away, Capitec should have called.
210 replies
83 months ago
POST OFFICE,A MESS
The Post Office does not answer calls. I have been calling for over a week regarding my parcels which are stuck somewhere only God knows where. The service is ridiculous, I am honestly annoyed of such service. I have wasted for almost R300 holding for someone to assist me, I hold for not minutes but almost an hour 3 consecutive days.
0 replies
96 months ago
Bad Service
I am really disappointed with the service that MTN is offering. I called MTN on the 25th May 2018 with regards to my MTN Account which I have been struggling to settle as from the year 2016. I have been calling MTN and they promise to call within 7 working days which has been happening since 2016. I wrote a review on Hellopeter on the 25th May 2018 and (Willem Jnr Loots) from the Complaints Department said he was going to assist me. I left all my particulars for them to follow up on this frustrating matter but no one is giving me feedback.
53 replies
Review Distribution
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4 Star
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2 Star
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1 Star
12 (100%)