Exchange4Free have lately made receiving money from abroad a Nightmare

While I have in the past had reasonable customer service from Exchang4Free, in the beginning, I was especially patient since I wanted to get to know the company's systems and do things the right way - filling out forms for each of my receiving accounts, giving leeway for slow-down of payments coming in from international sources. However, there appears to be a pattern of slow payouts and of disowning responsibility for these extremely slow payments into my accounts along with passing the buck when mistakes are made.

The money does not arrive as directed by the company sending it because Exchange4Free appear to have a system that makes it extremely slow to receive payments that once took hours rather than days. They have stock phrases in the customer service line, so you'll hear "it's not on our system yet" and "we pass payments after 7 pm at night" over and over again, for payments that previously would have reached your account that very day.

I love to support South African companies, home grown to offer great services. I love South African initiative and drive and believe we are world class. However, when it comes to Exchange4Free, the Jury's out.

Perhaps they will get better in time? At the moment, receiving money via their service is a Nightmare playing out during the day in "it's not on our system" and in the "overnight" payments, that again, are often not there the next day either.