AR
Amanda R
Active since Sep 2014
3
Reviews
0
Industries
Reviews
3 reviews64 months ago
Excellent Service by Discovery's Mpumelelo Khoza - thanks!
Excellent emergency service this morning as I needed my car picked up with a truck and taken to my mechanic. Professional Mpumelelo Khoza assisted me. His manner was both kind and efficient. Transport service arrived super fast and Mpumelelo followed up to find out if everything went smoothly. It did! Thankful for Discovery making this painless.
56 replies
70 months ago
Hats Off to the Customer Care Team at Zando who Came Through!
After a gruelling experience with my first order - it cancelled due to a glitch in the system, no way to phone Zando in covid season, a less-than-satisfactory auto-response to my queries and advice it would be nearly 2 weeks before getting my payment back - Two wonderful people stepped up and rescued the situation! A person at the warehouse contacted Customer Care by internal call. I was called back and was issued a discount voucher for the full amount I paid, so I was able to reorder all the same items. Delivery was efficient - within 2 days! So hats-off to the team who does the work to make the dream of bettering this store happen every day!! Thanks again, we love all the things we ordered and will support in future!
0 replies
81 months ago
Exchange4Free have lately made receiving money from abroad a Nightmare
While I have in the past had reasonable customer service from Exchang4Free, in the beginning, I was especially patient since I wanted to get to know the company's systems and do things the right way - filling out forms for each of my receiving accounts, giving leeway for slow-down of payments coming in from international sources. However, there appears to be a pattern of slow payouts and of disowning responsibility for these extremely slow payments into my accounts along with passing the buck when mistakes are made. The money does not arrive as directed by the company sending it because Exchange4Free appear to have a system that makes it extremely slow to receive payments that once took hours rather than days. They have stock phrases in the customer service line, so you'll hear "it's not on our system yet" and "we pass payments after 7 pm at night" over and over again, for payments that previously would have reached your account that very day. I love to support South African companies, home grown to offer great services. I love South African initiative and drive and believe we are world class. However, when it comes to Exchange4Free, the Jury's out. Perhaps they will get better in time? At the moment, receiving money via their service is a Nightmare playing out during the day in "it's not on our system" and in the "overnight" payments, that again, are often not there the next day either.
0 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
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2 Star
1 (33.333333333333336%)
1 Star
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