Exclusive Brands Online
3.3|131 reviews
A
Anonymous
1 reviews | Active since Member
20 Feb 2026, 05:24
****mers - dont buy from them
I purchased an **iGlide® Kids Electric Ride On Car Grand UTV - 4XL Blue (Order #29078)** from Exclusive Brands Online in December.
The car worked well for the first week, but shortly thereafter it began running shorter and shorter cycles. It has now completely stopped moving. What is even more disappointing is the complete lack of customer support. I have sent multiple emails and have not received a single response.
The company advertises “hassle-free repairs” and extended warranties, but at this point it feels incredibly misleading. Promising after-sales support and then failing to respond when something goes wrong undermines trust in your brand.
The quality of the product is obviously terrible. I am clearly not the first person to experience issues like this, and I now regret not trusting the other bad reviews I read before making the purchase.
It has only been a few weeks since purchase, and the car is no longer functioning. As a parent who spent hard-earned money on what was meant to be a special gift, this experience has been extremely frustrating and disappointing.
Based on my experience, I would not recommend this brand. I strongly encourage other parents to carefully consider where they spend their money, as the after-sales support appears to be non-existent.
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Replies (106)Exclusive Brands Online's replyOfficial
20 Feb 2026, 09:06Dear Charlotte,
Thank you for your review. We have noted that there are a couple of responses that was sent to you on the following dates for assistance:
the first enquiry received from you was on the 21st of December 2025 at 20:03 and replied on the 22/12/2025 at 8H43 , twice.
The second enquiry was received from you on the 14th of January at 10H46, where we have encountered email server issues and our emails was only restored last week. Our team is actively working on all emails replies. We have noted that a response was sent to you this morning at 7H51 and as per conversation tracking, one of our staff has explained this to you this morning for assistance too.
May you kindly please check you spam and junk folder as it might have gone through to there. Please also let us know on the email sent this morning for us to action and assist you as soon as possible to have this matter resolved?
Thank you very much and once again we apologize for the inconvenience caused, we would gladly like to assist you to have this matter resolved asap.
Thank you for your understanding.
Kindest regards
EBO management
Thank you for your review. We have noted that there are a couple of responses that was sent to you on the following dates for assistance:
the first enquiry received from you was on the 21st of December 2025 at 20:03 and replied on the 22/12/2025 at 8H43 , twice.
The second enquiry was received from you on the 14th of January at 10H46, where we have encountered email server issues and our emails was only restored last week. Our team is actively working on all emails replies. We have noted that a response was sent to you this morning at 7H51 and as per conversation tracking, one of our staff has explained this to you this morning for assistance too.
May you kindly please check you spam and junk folder as it might have gone through to there. Please also let us know on the email sent this morning for us to action and assist you as soon as possible to have this matter resolved?
Thank you very much and once again we apologize for the inconvenience caused, we would gladly like to assist you to have this matter resolved asap.
Thank you for your understanding.
Kindest regards
EBO management
Best regards,
Exclusive Brands Online's reply20 Feb 2026, 09:06
Official
Dear Charlotte,
Thank you for your review. We have noted that there are a couple of responses that was sent to you on the following dates for assistance:
the first enquiry received from you was on the 21st of December 2025 at 20:03 and replied on the 22/12/2025 at 8H43 , twice.
The second enquiry was received from you on the 14th of January at 10H46, where we have encountered email server issues and our emails was only restored last week. Our team is actively working on all emails replies. We have noted that a response was sent to you this morning at 7H51 and as per conversation tracking, one of our staff has explained this to you this morning for assistance too.
May you kindly please check you spam and junk folder as it might have gone through to there. Please also let us know on the email sent this morning for us to action and assist you as soon as possible to have this matter resolved?
Thank you very much and once again we apologize for the inconvenience caused, we would gladly like to assist you to have this matter resolved asap.
Thank you for your understanding.
Kindest regards
EBO management
Thank you for your review. We have noted that there are a couple of responses that was sent to you on the following dates for assistance:
the first enquiry received from you was on the 21st of December 2025 at 20:03 and replied on the 22/12/2025 at 8H43 , twice.
The second enquiry was received from you on the 14th of January at 10H46, where we have encountered email server issues and our emails was only restored last week. Our team is actively working on all emails replies. We have noted that a response was sent to you this morning at 7H51 and as per conversation tracking, one of our staff has explained this to you this morning for assistance too.
May you kindly please check you spam and junk folder as it might have gone through to there. Please also let us know on the email sent this morning for us to action and assist you as soon as possible to have this matter resolved?
Thank you very much and once again we apologize for the inconvenience caused, we would gladly like to assist you to have this matter resolved asap.
Thank you for your understanding.
Kindest regards
EBO management
Best regards,
A
Anonymous's updateReviewer Update
20 Feb 2026, 11:27You mentioned email server issues, which I understand can happen, but from a customer’s perspective there was no communication advising clients of this problem or acknowledging delays. From January until now, I received no response despite attempting to follow up.
I would also like to clarify that there was no conversation with any staff member “this morning” as stated in your response. I have not spoken to anyone telephonically.
I would also like to clarify that there was no conversation with any staff member “this morning” as stated in your response. I have not spoken to anyone telephonically.
A
Anonymous's update20 Feb 2026, 11:27
Reviewer Update
You mentioned email server issues, which I understand can happen, but from a customer’s perspective there was no communication advising clients of this problem or acknowledging delays. From January until now, I received no response despite attempting to follow up.
I would also like to clarify that there was no conversation with any staff member “this morning” as stated in your response. I have not spoken to anyone telephonically.
I would also like to clarify that there was no conversation with any staff member “this morning” as stated in your response. I have not spoken to anyone telephonically.