Active since Feb 2016
14
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Reviews
14 reviews2 months ago
Very Happy with Lead Home
Penelope Hunter from lead home pulled a rabbit out the hat with the sale of our property. We struggled to get a buyer for the longest time with other agencies, and when we signed with Penelope, we got two solid offers in a matter of weeks. I commend her resilience, respect for her craft, and diligence. If you want someone who will get your house sold, reach out to her. 5/5 rating to her for working around the clock to ensure a sale.
0 replies
2 months ago
****mers - dont buy from them
I purchased an **iGlide® Kids Electric Ride On Car Grand UTV - 4XL Blue (Order #29078)** from Exclusive Brands Online in December. The car worked well for the first week, but shortly thereafter it began running shorter and shorter cycles. It has now completely stopped moving. What is even more disappointing is the complete lack of customer support. I have sent multiple emails and have not received a single response. The company advertises “hassle-free repairs” and extended warranties, but at this point it feels incredibly misleading. Promising after-sales support and then failing to respond when something goes wrong undermines trust in your brand. The quality of the product is obviously terrible. I am clearly not the first person to experience issues like this, and I now regret not trusting the other bad reviews I read before making the purchase. It has only been a few weeks since purchase, and the car is no longer functioning. As a parent who spent hard-earned money on what was meant to be a special gift, this experience has been extremely frustrating and disappointing. Based on my experience, I would not recommend this brand. I strongly encourage other parents to carefully consider where they spend their money, as the after-sales support appears to be non-existent.
106 replies
16 months ago
No response or Assistance from Makro
I am extremely disappointed with the washing machine I purchased from Makro online on the 28th of November. First, the delivery was delayed, arriving only on the 7th of December, which was frustrating in itself. To make matters worse, when the delivery was made, I noticed visible damage on the top of the machine—damage that I only discovered when the plumber installed it on the 8th. After installation, I ran a test with a drum clean cycle, and the machine shook horribly, actually moving all the way across the room. It was clear that this machine was defective. I immediately logged an exchange request on the 9th and received confirmation that the machine would be picked up on the 11th. However, today is the 17th, and I still haven't received any update regarding the exchange. I have given Makro ample time to fix this issue, but with no progress and no communication, I’ve had no choice but to purchase a new washing machine from another provider. I am now left with a defective machine and have been without a working one for weeks. I demand a full refund, as I have waited long enough and simply want my money back for this unacceptable experience. The call center has been no help, with long wait times and vague promises of escalation, but no real resolution. This whole process has been time-consuming, frustrating, and completely disappointing.
165 replies
18 months ago
Complaint re Manager, Charlotte- Marlboro Store
I am writing to express my dissatisfaction with the service I received during a recent phone call with one of your managers, Charlotte. The experience was disappointing and did not reflect the standard of customer service I expect from UFO Marlboro. Initially we had a great experience, the Sales lady Marcia was truly a great reflection of the brand, she went above and beyond to attend to us and was hospitable and extremely professional. This service was let down by us dealing with her Manager, Charlotte, over a call regarding a query over the couch we bought. We called to query getting a refund over a few days and eventually Charlotte returned our call. During our conversation, Charlotte was consistently rude and condescending. She giggled and smirked throughout the call, which was both unprofessional and disrespectful. She rudely said that we cant expect to return a couch that we've been using for a whole month. She did not ask to even hear our query or try get an understanding of our query, if she did she wouldve understood that weve only had the couches for just over 2 weeks. I was frustrated as I had to raise my voice trying to interject her to get my complaint across as she called me rambling and didnt at one point let me state my query. She wrongfully accused my husband of saying the couch is broken, and said its not her problem, we must speak to the supplier. Ontop of accusing us of using the couch alot, she also laughed at me on the call saying "Im standing with everyone here and they are listening here with me" .. I did not once consent to my call being listened to by "everyone". I find it rather concerning that a manager problem solves this way. At one point, she even threatened to hang up on me instead of assisting with my request. It was only after I mentioned the possibility of taking the issue to social media that she reluctantly agreed to help. Charlotte referred me to a 7-day refund policy, which clearly stipulates that it applies only to online orders. Since my purchase was made in-store, one can easily assume that a standard 28-30 day return policy would apply instead. Additionally tried my best to explain that the reason I wanted to return was because we assessed that the quality of the couches I received does not match the experience I had of the couches when viewing them in your store. The wood sounds hollow and is not of good quality, raising concerns about their durability. I wish to receive a full refund for these couches, as they have not been used. The property where they are stored is vacant, and I am happy to have any UFO salesperson come to verify that there are indeed no personal belongings or furniture in the house, and assess the couches prior to accusing us of "using them for a full month". We were only offered an investigation once we threatened to go to social media. I trust that you will address this matter appropriately with Charlotte and ensure that all your customers receive the respectful and professional service they deserve. I would appreciate a prompt response to this email, as well as information on how you intend to rectify this situation. Thank you for your attention to this matter
106 replies
18 months ago
UFO MARLBORO- RUDE MANAGER CHARLOTTE
Dear UFO Marlboro Customer Service, I hope this message finds you well. I am writing to express my dissatisfaction with the service I received during a recent phone call with one of your managers, Charlotte. The experience was disappointing and did not reflect the standard of customer service I expect from UFO Marlboro. During our conversation, Charlotte was consistently rude and condescending. She giggled and smirked throughout the call, which was both unprofessional and disrespectful. At one point, she even threatened to hang up on me instead of assisting with my request. It was only after I mentioned the possibility of taking the issue to social media that she reluctantly agreed to help. Charlotte referred me to a 7-day refund policy, which clearly stipulates that it applies only to online orders. Since my purchase was made in-store, one can easily assume that a standard 28-30 day return policy would apply instead. Additionally, the quality of the couches I received does not match the experience I had when viewing them in your store. The wood sounds hollow and is not of good quality, raising concerns about their durability. I wish to receive a full refund for these couches, as they have not been used. The property where they are stored is vacant, and I am happy to have any UFO salesperson come to verify that there are indeed no personal belongings or furniture in the house. You may also contact the body corporate of Cedar Crest Estate, who can confirm that the unit will only be occupied in November. I trust that you will address this matter appropriately with Charlotte and ensure that all your customers receive the respectful and professional service they deserve. I would appreciate a prompt response to this email, as well as information on how you intend to rectify this situation. Thank you for your attention to this matter.
0 replies
32 months ago
I have been requesting assistance with registering my modules for almost 3 months, I have been emailing with no response and calling only to be told I'll be called back and they even hang up my calls when I ask for the consultants by name
I have been requesting assistance with registering my modules for almost 3 months, I have been emailing with no response and calling only to be told I'll be called back and they even hang up my calls when I ask for the consultants by name. Horrible experience. I have requested assistance on their social media pages with no help either. Student 131221
132 replies
32 months ago
Ayanda was very help...
Ayanda was very helpful friendly and efficient.
58 replies
45 months ago
Highly reccomend
Bought products online, and recieved all my items quickly in beautiful packaging! I also entered one of their competitions, and won a prize worth R5300!!! I am beyond happy with the service, the genuine quality products (that are difficult to find because they're usually only sold directly to Salons). Also, their specials are the best, I compared alot and found them to be the cheaper. Also so happy to have entered a competition that is real! lol Thank you to Ilze for the call to check if I'm happy with my products and also inform me of winning the prize!!
0 replies
100 months ago
Bad Service
Wouldn't recommend them to anyone. Ive paid for my items in full, and have been to the store, and called on numerous occasions wanting delivery, only to be told that they don't have ANY stock and will let me know when I can have my items? They apparently don't know for sure when they'll receive stock or deliver? Had I been told that they don't operate like a "normal" furniture shop that owns stock, I wouldn't have bothered buying from them. Its a huge risk! With all these scams going on these days I'm not feeling easy about this! I've heard of experiences like these that end up with the shops closing down and people disappearing with your money. On top of everything, I found the pedestals I ordered less R1300 on another local shops website, also found a few more items I didn't order at up to less R2000 on other retailers websites. So they don't offer good prices or exclusive pieces like they say. After all my complaining, and following up with very little assistance, I have been promised my goods tomorrow. I hope I receive my goods, if I do, I will NEVER set foot in that shop again.
0 replies
101 months ago
Excellent & Honest Service from Sales Professional
I enquired about a car online, got a call from Garry Cohius within an hour and got superb assistance. He ensured a seamless process and constantly kept me updated on progress around the deal. Later on down the line, unforeseen circumstances came about, as with some second hand car purchases, and Garry assisted in resolving all my grievances with the highest level of professionalism, honesty and fairness. Very refreshing as the car sales industry is known to offer the complete opposite. Really hope his organisation gives him the recognition he deserves. He truly is an asset to his business from my experience.
0 replies
Review Distribution
5 Star
4 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (14.285714285714286%)
1 Star
8 (57.142857142857146%)