VERY POOR AFTER SALES SERVICE

Ordered a scooter online on 2nd December as a Christmas present for my son. Website promised quick delivery. Was then informed that the item ordered was in fact not in stock and that delivery from China was delayed. Eventually the order was received just before Christmas. My little boy opened his present, only to find that the unit was defective. Due to an alignment issue on the chassis the battery was not secured in place and therefore kept losing connection and the device subsequently would not start. We had a very sad little boy as he couldn't enjoy his Christmas present. I returned the unit to the supplier on 2nd January. It is now 19th January and I have absolutely no worthy feedback regarding a replacement unit/refund. Various phone calls, emails etc. and I am simply told that it's in the queue to be looked at by a technician, or that someone will call me. On Friday last week I was told that someone would call me as it had been looked at, and no fault was found on the device (this is IMPOSSIBLE and I have photographs to prove as much). Still nobody has called me, answered an email or made any attempt to provide feedback. The scooter was just short of R7000. This is not a cheap purchase and considering this is our second purchase made through Exclusive Brands Online I am very very disappointed in the service (or lack thereof).