BW
Bronwen W
Active since Nov 2018
3
Reviews
0
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Reviews
3 reviews3 months ago
VERY POOR AFTER SALES SERVICE
Ordered a scooter online on 2nd December as a Christmas present for my son. Website promised quick delivery. Was then informed that the item ordered was in fact not in stock and that delivery from China was delayed. Eventually the order was received just before Christmas. My little boy opened his present, only to find that the unit was defective. Due to an alignment issue on the chassis the battery was not secured in place and therefore kept losing connection and the device subsequently would not start. We had a very sad little boy as he couldn't enjoy his Christmas present. I returned the unit to the supplier on 2nd January. It is now 19th January and I have absolutely no worthy feedback regarding a replacement unit/refund. Various phone calls, emails etc. and I am simply told that it's in the queue to be looked at by a technician, or that someone will call me. On Friday last week I was told that someone would call me as it had been looked at, and no fault was found on the device (this is IMPOSSIBLE and I have photographs to prove as much). Still nobody has called me, answered an email or made any attempt to provide feedback. The scooter was just short of R7000. This is not a cheap purchase and considering this is our second purchase made through Exclusive Brands Online I am very very disappointed in the service (or lack thereof).
0 replies
13 months ago
Go Solr - customer service comparable to some government departments.
We've had Go Solr installed for three years now. The installation has never really functioned and we've just gone along with it because service at Go Solr is so bad it's easier to accept than even try and complain. As we hit the three years expiry we cancelled. Obviously. However, to get Go Solr to actually acknowledge the cancellation is an ongoing battle. We were told we have to pay a deinstallation fee. Which we're aware of and happy to do. BUT we can ONLY pay it on the day of expiry and the money has to reflect in their account and then, ONLY then will they book a deinstallation date. I explained that I had booked the new installation (with their competition who offer unbeatable client service) for a certain date and required that the Go Solr installation be removed by then. Eventually after many emails back and forth it was agreed that we could pay the deinstallation fee earlier and have the system deinstalled on the date we'd proposed. NOW, when the time comes to try and get an invoice out them to pay the deinstallation fee is another joke. Email after email is simply ignored. I don't have the time to phone Go Solr because that is another headache all together. I have threated to have their panels removed and stored on site for their collection, to which they were very vocal but unfortunately this is exactly what is going to happen if they have not deinstalled the system on the agreed date. They leave me no choice. I would not recommend this company even if they were the last solar installer in the country and I am counting the days until I can say goodbye to the nightmare they've been for the last two years.
53 replies
90 months ago
Takealot delivered a secondhand Smeg washing machine at the new machine price!!
I purchased a Smeg washing machine through Takealot for R7700. The delivery was scheduled for Thursday 22nd November and I made special arrangements for my domestic helper to be there on Thursday to receive delivery. I received a call late on Thursday to advise that the delivery would only take place on Friday. I explained that this was no acceptable and the courier then called back to advise that they would in fact deliver the machine on Thursday. On Friday we unwrapped the machine, and noticed water running out of the pipes. Upon further unwrapping we noticed two rather serious scratches on the machine. One of the scratches was actually hidden under a sticker. Then when we tried to plug the machine in it did not even turn on. Clearly we received someone else's return. I contacted Takealot and was told that the process would now be that the machine is collected on Thursday 28th. It is inspected and if found to be faulty, will be replaced, and this process could take about a week or more. THIS IS UNACCEPTABLE. I paid for a new machine, received a damaged machine (in fact an already returned faulty machine) and I am told to follow procedure.
0 replies
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3 (100%)