Exclusive Web Hosting
4.5|70 reviews
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Philip M
1 reviews | Active since Member
11 May 2021, 16:47
What is happening?
Bit further down the page I have written a review and I sincerely hope that the review with all other 5 stars reviews is still current.....I reached out to the team yesterday and today with very limited feedback and support, unlike the case a month or so ago when it was superb to say the least. Not only did I try and get support via the ticket system(one reply saying that they will reply later), but also via Whatsapp (no-reply), Tawk (no-reply) and Facebook (no-reply). I hope it has just been a bad day at the office and it is not due to a change at the business....?
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Philip M's updateReviewer Update
12 May 2021, 13:20There is still no reply to any support requests and I see they also do not pickup the reviews here.
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Philip M's update12 May 2021, 13:20
Reviewer Update
There is still no reply to any support requests and I see they also do not pickup the reviews here.
Exclusive Web Hosting's replyOfficial
12 May 2021, 15:45Good Day Philip,
Once again apologies for the inconvenience caused. There were some issues yesterday linked to the support staff answering your request, which we are working on resolving so this does not happen again.
We are currently dealing with your issue and it will be rectified shortly.
Once again apologies for the inconvenience caused. There were some issues yesterday linked to the support staff answering your request, which we are working on resolving so this does not happen again.
We are currently dealing with your issue and it will be rectified shortly.
Best regards,
Exclusive Web Hosting's reply12 May 2021, 15:45
Official
Good Day Philip,
Once again apologies for the inconvenience caused. There were some issues yesterday linked to the support staff answering your request, which we are working on resolving so this does not happen again.
We are currently dealing with your issue and it will be rectified shortly.
Once again apologies for the inconvenience caused. There were some issues yesterday linked to the support staff answering your request, which we are working on resolving so this does not happen again.
We are currently dealing with your issue and it will be rectified shortly.
Best regards,
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Philip M's updateReviewer Update
13 May 2021, 02:40Thank you for your reply and resolving the issue, much appreciated.
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Philip M's update13 May 2021, 02:40
Reviewer Update
Thank you for your reply and resolving the issue, much appreciated.