No follow up from management!

Shocking non existent service? Regarding my complaint I sent a mail to Duncan Schulze/ National branch manager on the 19 January 2026 with an issue of a missing piece of furniture on my international move. As of today 17th February 2026 I have not had the courtesy of a return call or response.A total disregard for a customers concern. I really expected better from this company who I have supported on many other moves.