HS
Hilary S
Active since Jan 2021
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
No follow up from management!
Shocking non existent service? Regarding my complaint I sent a mail to Duncan Schulze/ National branch manager on the 19 January 2026 with an issue of a missing piece of furniture on my international move. As of today 17th February 2026 I have not had the courtesy of a return call or response.A total disregard for a customers concern. I really expected better from this company who I have supported on many other moves.
0 replies
20 months ago
Super service!
Another move handled exceptionally well from start to finish.Sonja Hough was there to handle any queries and make changes that we needed at the last minute. Keep up the great work.
53 replies
20 months ago
Beyond useless
Just checking if Makro do have a management team in place? They sure do not know how to resolve customer issues even after posting on Hello Peter. They obviously do not need my business or that of the many other customers complaining.
106 replies
20 months ago
Lack of service
After ordering an item online on the 25th July 2024 the goods had not arrived by the 5th August- no message about the delay so I opted to cancel the order with a phone call to them and was given a ref number. Too my surprise they delivered the item roughly on the 13th which I promptly sent back immediately. After 8 phone calls and endless promises of supervisors that would phone me back…….nothing! Makro are sitting with my payment and have never done a refund. How does a business like this still operate when getting things so wrong? Will NEVER use them again.
106 replies
21 months ago
Another happy move!
Have used Execu-move on a number of domestic moves and never hesitated to use them for an international move. My numerous phone calls and queries were handled so well from Julie Slabbert who guided us through the whole process.The packers arrived on time and were extremely professional and helpful with some humour which helped! Now we just await the goods to arrive safely in Australia🤞🏻🤞🏻
56 replies
47 months ago
Online booking - disgusting service!
Booked flights on Qatar on the Flight Centre online site- had to cancel them on 26th February due to COVID issues.How is it possible to still be waiting for my refund-you inform me it can take up to 12 weeks?? How much longer? To try and get through on their phone is an absolute nightmare- waiting times of 15min and then the call just drops? Flights that I have booked direct with the airline and have had to cancel were reimbursed in 3 weeks so why the big difference in waiting time? After REPEATED calls to them and promises of someone getting back to me …..am still waiting?Shoddy inefficient service from a so called reputable company- will definitely not be recommending them.At least keep your customers informed if you would like our repeat business.I have phoned the airline and they have confirmed the refund was made to Flight Centre so why are they sitting on my refund and how many other passengers refunds?
134 replies
63 months ago
Disgusting customer service
Ordered from Milady’s online and had to return to a store for credit as the items did not fit. What a disaster...3 shop assistants could not process the credit back to my credit card! 60 min later left the store with my goods and totally frustrated. Tried to convince them to phone head office to see what they were doing wrong.....no reply? They tried to get me to accept vouchers which I defiantly did not want as I had paid cash. Totally unhelpful and not at all prepared to resolve my issue.sent an email to customer services who don’t even have the decency to respond. Miladys obviously don’t need my business?
56 replies
64 months ago
Lack of customer service
Logged an online complaint with photo on the 30th December 2020 regarding a pricing difference on an online order delivered. Amazed that they value their customers so little that I am still waiting for it to be resolved? Have resent on numerous occasions and still waiting - they obviously don’t need my business - VIP tier or not?
0 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)