Pathetic Service

I am writing to formally lodge a complaint regarding the extremely poor service I have received from your Execuspecs branch at Belairs Mall. In September, I completed an eye test at the store and paid in full for bifocal lenses, with the understanding that the lenses would be ready within 8 weeks. It is now well past that timeframe, and I still have not received what I paid for.

Each time I follow up, I am given a different excuse — most commonly that there is a “supplier issue.” However, no one from the store has ever contacted me proactively with updates or progress. I am forced to physically visit the branch repeatedly, only to be met with vague explanations and a dismissive attitude, as if I am at fault for simply requesting what I paid for. This is unacceptable and highly unprofessional.