E
Execuspecs
Verified Business
E
AI Review Summary
Based on recent customer reviews, Execuspecs delivers a polarized customer experience across its branches. Standout locations like Willowbridge and Gateway earn praise for thorough eye exams, knowledgeable optometrists and friendly staff who go above and beyond. However, multiple branches draw sharp criticism for incorrect prescriptions, excessive delays on lens orders, last-minute appointment cancellations, difficulties obtaining scripts and unclear medical aid coverage information. Communication breakdowns and a lack of proactive updates are recurring frustrations, leaving many customers feeling dismissed and undervalued despite being long-term clients.
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
20
Recommended: Likely
Review Distribution
3|9 Reviews
Jun '25 - May '26
5(37.5%)
4(0%)
3(12.5%)
2(12.5%)
1(37.5%)
5(37.5%)
4(0%)
3(12.5%)
2(12.5%)
1(37.5%)
Frequently Asked Questions About Execuspecs
Based on recent customer reviews, Execuspecs delivers a polarized customer experience across its branches. Standout locations like Willowbridge and Gateway earn praise for thorough eye exams, knowledgeable optometrists and friendly staff who go above and beyond. However, multiple branches draw sharp criticism for incorrect prescriptions, excessive delays on lens orders, last-minute appointment cancellations, difficulties obtaining scripts and unclear medical aid coverage information. Communication breakdowns and a lack of proactive updates are recurring frustrations, leaving many customers feeling dismissed and undervalued despite being long-term clients.
Execuspecs has a TrustIndex of 0 out of 10 on Hellopeter, based on 9 reviews in the last 12 months. Hellopeter has tracked Execuspecs across 76 total reviews. How is the TrustIndex calculated? →
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHJ
Heather J
1 reviews | Active since Jan 2020
6 Jan 2026, 07:46
Very unhappy with repeated attempts to provide an accurate prescription
Cape Gate branch. 2 opticians on 3 occasions did not get my script right. After the 3rd attempt I gave up going back because each time I had to go without specs for over 2 weeks. 6 months later I'm still wearing my previous specs prescribed in the UK because I see better with them. I've worn specs all my life and never experienced this problem
Helpful (0)
|Replies (0)HJ
Heather J
1 reviews | Active since Jan 2020
6 Jan 2026, 07:46
Very unhappy with repeated attempts to provide an accurate prescription
Cape Gate branch. 2 opticians on 3 occasions did not get my script right. After the 3rd attempt I gave up going back because each time I had to go without specs for over 2 weeks. 6 months later I'm still wearing my previous specs prescribed in the UK because I see better with them. I've worn specs all my life and never experienced this problem
0
Replies (0)FK
FAITH K
1 reviews | Active since Jan 2020
20 Dec 2025, 07:27
Execuspecs Irene Link: Doesn’t Want to Work in December
Execuspecs Irene Link – I booked an appointment early this morning and received a confirmed booking. Hours later, they cancelled with a lazy excuse: “something came up,” with no details and no effort to assist. Let’s be honest — this branch does not want to work in December. Staff are clearly more focused on December holidays, partying, and shutting down than doing their jobs. If you’re not willing to work in December, stop accepting and confirming bookings. Don’t waste clients’ time and then act vague when cancelling.
Helpful (0)
|Replies (0)FK
FAITH K
1 reviews | Active since Jan 2020
20 Dec 2025, 07:27
Execuspecs Irene Link: Doesn’t Want to Work in December
Execuspecs Irene Link – I booked an appointment early this morning and received a confirmed booking. Hours later, they cancelled with a lazy excuse: “something came up,” with no details and no effort to assist. Let’s be honest — this branch does not want to work in December. Staff are clearly more focused on December holidays, partying, and shutting down than doing their jobs. If you’re not willing to work in December, stop accepting and confirming bookings. Don’t waste clients’ time and then act vague when cancelling.
0
Replies (0)NC
N C
1 reviews | Active since Jan 2020
10 Dec 2025, 02:25
**** poor management skill and lack of customer respect
The term is CASH is KING is not taken lightly by businesses at large in today's tough economic environment. However, for the Manager, Sally Govender of the Musgrave branch, she's been 'trained and certified' by SARB in currency scrutiny (note my sarcasm). She refused my viable and acceptable R200 for payment recently with no valid excuse. The proceeds to make a mockery of set situation in a truly unprofessional manner. I've been a client of this store for the past 30 years and dealing with Heather Naylor or Mike Lello has never been a problem but with Sally, it still remains so consistently. I'd like this matter addressed with the due consideration it deserves accordingly
Helpful (0)
|Replies (0)NC
N C
1 reviews | Active since Jan 2020
10 Dec 2025, 02:25
**** poor management skill and lack of customer respect
The term is CASH is KING is not taken lightly by businesses at large in today's tough economic environment. However, for the Manager, Sally Govender of the Musgrave branch, she's been 'trained and certified' by SARB in currency scrutiny (note my sarcasm). She refused my viable and acceptable R200 for payment recently with no valid excuse. The proceeds to make a mockery of set situation in a truly unprofessional manner. I've been a client of this store for the past 30 years and dealing with Heather Naylor or Mike Lello has never been a problem but with Sally, it still remains so consistently. I'd like this matter addressed with the due consideration it deserves accordingly
0
Replies (0)nG
nicodemus G
1 reviews | Active since Jan 2020
19 Nov 2025, 11:34
Pathetic Service
I am writing to formally lodge a complaint regarding the extremely poor service I have received from your Execuspecs branch at Belairs Mall. In September, I completed an eye test at the store and paid in full for bifocal lenses, with the understanding that the lenses would be ready within 8 weeks. It is now well past that timeframe, and I still have not received what I paid for. Each time I follow up, I am given a different excuse — most commonly that there is a “supplier issue.” However, no one from the store has ever contacted me proactively with updates or progress. I am forced to physically visit the branch repeatedly, only to be met with vague explanations and a dismissive attitude, as if I am at fault for simply requesting what I paid for. This is unacceptable and highly unprofessional.
Helpful (0)
|Replies (0)nG
nicodemus G
1 reviews | Active since Jan 2020
19 Nov 2025, 11:34
Pathetic Service
I am writing to formally lodge a complaint regarding the extremely poor service I have received from your Execuspecs branch at Belairs Mall. In September, I completed an eye test at the store and paid in full for bifocal lenses, with the understanding that the lenses would be ready within 8 weeks. It is now well past that timeframe, and I still have not received what I paid for. Each time I follow up, I am given a different excuse — most commonly that there is a “supplier issue.” However, no one from the store has ever contacted me proactively with updates or progress. I am forced to physically visit the branch repeatedly, only to be met with vague explanations and a dismissive attitude, as if I am at fault for simply requesting what I paid for. This is unacceptable and highly unprofessional.
0
Replies (0)NC
Neville C
1 reviews | Active since Jan 2020
21 Sept 2025, 11:52
Excellent service, well done 🌟🌟🌟🌟🌟
Date: 20 Sep 2025 Walked into the gateway store @ 18:45pm (store was to close at 19:00pm) Service: excellent 🌟🌟🌟🌟🌟 Knowledgeable: 🌟🌟🌟🌟🌟 Patient: 🌟🌟🌟🌟🌟 Retail industry needs more people like the staff on duty yesterday. Thank you very much
Helpful (0)
|Replies (0)NC
Neville C
1 reviews | Active since Jan 2020
21 Sept 2025, 11:52
Excellent service, well done 🌟🌟🌟🌟🌟
Date: 20 Sep 2025 Walked into the gateway store @ 18:45pm (store was to close at 19:00pm) Service: excellent 🌟🌟🌟🌟🌟 Knowledgeable: 🌟🌟🌟🌟🌟 Patient: 🌟🌟🌟🌟🌟 Retail industry needs more people like the staff on duty yesterday. Thank you very much
0
Replies (0)KE
Khalid E
1 reviews | Active since Jan 2020
17 Sept 2025, 17:50
1 and done
Execuspecs Willowbridge is probably the best optometrist we have ever been to. I have never met an optometrist like Ryan. His staff was also super accommodating and friendly. I was shocked at how thorough Ryan was with my 9 year old eye exam. He sugar coated nothing. Spoke openly, honest and true to what the issues are and how we correct it. If you looking for a place where you can be rest assured that a second opinion is Not needed, this is the place. Thanks again Ryan and crew. 10/10. Keep it up. My wife has decided to change her optometrist aswell to execuspecs Willowbridge. Keep up the amazing service.
Helpful (0)
|Replies (0)KE
Khalid E
1 reviews | Active since Jan 2020
17 Sept 2025, 17:50
1 and done
Execuspecs Willowbridge is probably the best optometrist we have ever been to. I have never met an optometrist like Ryan. His staff was also super accommodating and friendly. I was shocked at how thorough Ryan was with my 9 year old eye exam. He sugar coated nothing. Spoke openly, honest and true to what the issues are and how we correct it. If you looking for a place where you can be rest assured that a second opinion is Not needed, this is the place. Thanks again Ryan and crew. 10/10. Keep it up. My wife has decided to change her optometrist aswell to execuspecs Willowbridge. Keep up the amazing service.
0
Replies (0)AM
Alf M
1 reviews | Active since Jan 2020
2 Jul 2025, 07:09
Execspecs metlife mall
I would like to comment all the people of Excuspecs MetLife mall . The Doc ; the Lady receptionist; the magic technician from there Workshop and even the other people that I did not meet. They really made me feel like I have known them a long time it was a magic vibe. thank you so much
Helpful (0)
|Replies (0)AM
Alf M
1 reviews | Active since Jan 2020
2 Jul 2025, 07:09
Execspecs metlife mall
I would like to comment all the people of Excuspecs MetLife mall . The Doc ; the Lady receptionist; the magic technician from there Workshop and even the other people that I did not meet. They really made me feel like I have known them a long time it was a magic vibe. thank you so much
0
Replies (0)LD
Lefa D
1 reviews | Active since Jan 2020
17 Jun 2025, 09:26
Managment works apon clients fuming reactions
Ridiculous services. You do an eye test, you have to call management to beg them to confirm that your appointment was claimed for just so you get your script. It took me 10days to get a script after kicking and screaming. What normal people would want to make their clients angry before they attend to them?? Stupid
Helpful (0)
|Replies (0)LD
Lefa D
1 reviews | Active since Jan 2020
17 Jun 2025, 09:26
Managment works apon clients fuming reactions
Ridiculous services. You do an eye test, you have to call management to beg them to confirm that your appointment was claimed for just so you get your script. It took me 10days to get a script after kicking and screaming. What normal people would want to make their clients angry before they attend to them?? Stupid
0
Replies (0)