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Active since Jan 2013
48
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Reviews
48 reviews4 months ago
**** poor management skill and lack of customer respect
The term is CASH is KING is not taken lightly by businesses at large in today's tough economic environment. However, for the Manager, Sally Govender of the Musgrave branch, she's been 'trained and certified' by SARB in currency scrutiny (note my sarcasm). She refused my viable and acceptable R200 for payment recently with no valid excuse. The proceeds to make a mockery of set situation in a truly unprofessional manner. I've been a client of this store for the past 30 years and dealing with Heather Naylor or Mike Lello has never been a problem but with Sally, it still remains so consistently. I'd like this matter addressed with the due consideration it deserves accordingly
0 replies
6 months ago
Get your house in order!
My prior post was deleted by Hellopeter due to some issue or the other nonetheless I did receive a callout from Heinz who did promise to afford me the basics of any supp**** unit which are as follows: (1) Installation instructions (2) Basic shortcut codes for the tenant to apply their purchased vouchers. The noted rep - Guy - Cell: terminating in 9153 can never be reached nor is this a provided email address and to boot, Citiq refuses to sell the noted licensed units for electricity and water directly from their website. Now both Hexing and Inzala water meters need to get their thumbs out of their butts because as Landlords we are businesses that need to navigate the difficulty of commercial tenants timetable and roster in order to prevent their production line from any downtime. I don't want another call explaining this, that or the other. Get us the installation instructions and a basic shortcut/cheat card for the water maters operations with the keypad. The call center is great but also tenants don't want to be wasting time with continuous questions of 'security checks' et al Get your house in order and into the 2025 with the noted technology
53 replies
7 months ago
IMPROVE the delivery of product with installation and stupid proof usage instructions
Prepaid water meter experience in Durban: (1) We cannot buy the Inzalo units DIRECTLY from CitiQ (2) We can only buy them from preferred suppliers (3) These preferred suppliers for the most part, CANNOT get stock, as ‘GUY – Cell: 082 885 9153, can’t be reached nor can we interact with him when there is a specific operational issue (4) As the ‘genius’ of INZALO and CITIQ is NOT to include basic working nor installation instructions for these meters (5) Sure, we can call the toll free line but which tenant nor plumber wants to deal with the varied approach instead of having these instructions before them? Also, the varied pricing from suppliers whilst CitiQ scores from the Landlords who install these units does not incentivize the Landlord to continue with these meters. It’s 2025 and options for purchase and installation and operating instruction should be NO BRAINER! Kindly correct these matter without delay failing which we really have to consider an alternate provider for ALL our units. And believe when I say, we will replace them all if that is the avenue we need to take for peace of mind at the end of the day!
53 replies
9 months ago
Dash Order:o1797790255 - error in non-delivery - refund requested
The noted Dash order was made and upon delivery it was found to that the 2 milk tarts were smashed. The order was refused! YET, the app indicates the order was delivered and the amount charged through. I've emailed all applicable avenues without a response nor correction and am now awaiting my refund of R 967.56 Kindly get your house in order and this matter sorted as it demanded that I go to the store myself.
0 replies
9 months ago
Citiq - get your house in order!
My Meter No: 14503669286 has yet to have the: (1) The banking details updated (2) The prepaid elec tariff adjusted to the next rate of R 3.28 even after sending ALL documentation to both help & registration of Citiq! Phone calls are met with, I don't know how to do that or it needs to be emailed in etc. (whihc has been done 5 times now) This is not on from a company doing revenue collection and having this 'dropout' mentality and attitude in correctin SIMPLE issues!
159 replies
28 months ago
Quit delaying paying out clients winnings!!!
Played, FICA verified and now withdrawing winnings is a 'problem'????? This is contrary to the National Gambling Act and this consistent run around is leaving me with a sincere bad taste in my mouth. There is no reason to delay this matter any further. Also, your call lines 0861238000 have NO-ONE manning the lines!
58 replies
32 months ago
Steer clear of Salomon !!!
Steer clear of this brand no matter which retailer you find it at, be it Cape Union Mart, Tekkie town or online supply stores like Takealot. The manufacture is beyond shoddy, the post sales support for their claimed warrantly is poor and even with defective manufacture, they will lie in avoiding liability. Your money is better spent on reputable brands like Catepillar, Puma, ASICS that back their claims with firm support & responsibility in replacement.
0 replies
52 months ago
Pavilion Samsung store is managed terribly - 'Loyalty Programme'
As an old client of Hirschs inclusive of its franchised Samsung Pavilion Store, it's disappointing to see the sales staff being let down by the present lot of **** poor Managers being employed such as Logen Pillay. This afternoon, having achieved the correct model and size of microwave from the salesman, Yashvir (always professional and upbeat), I'm told I can't use the Rands accumulated on my Loyalty Card even though I have my government issued National ID card as there is some recently installed 'policy' that my Loyalty card must be present at all times. Also, that a replacement card would cost another R100 not withstanding the initially paid for R100 to get the idiotic card in the first place. Mr Logen Pillay, the alleged Manager, must be family or someone's husband within Management to be afforded this position as his attitude is truly in the toilet in the engagement and treatment of clients. Not withstanding his lack of a nametag and waiting to get him from the back of the store being a mission for the already-mentioned salesman, Logen is far more pre-occupied with my mask than attending to the sale at hand. Asking him to explain this policy, there is nothing written nor valid to justify his inability as a person of authority in the store to execute the sale as per the pledge of Hirschs Loyalty programme. Asking Nompilo, the register clerk to recite the legal name attached to the Loyalty Card as per Hirschs database matches mine exactly, so I am failing to see the alleged inability to honour Hirschs own ‘Reward’ programme. Considering the facts that we as SA clientele have had to humour a blundering Covid19 vaccination programme, a looting fiasco injuring the fabric of Durban commercial business and a floundering economy, one would think that companies such as Hirschs via their Samsung franchised stores would welcome trade. But oh no, not with entitled employees such as Logen Pillay and the terrible example he sets at the end of the day, it’s no wonder the foot traffic into set store is at a standstill. It’s painfully obvious that owners are sleeping at the wheel here. And please don’t think I haven’t considered exercising Hirschs online option (but since Nov 2021, I am still waiting for the delivery of an iron - Invoice #1000046900 – but that’s probably another Manager *****ing up) so one would assume the brick and mortar stores would be on top of their game. I don’t want a feigned apology rather corrective action to be put into place in regards to set complaint. I never had a problem with Shivaan nor Asheran being a Manager at the Pavilion store and for the most part, the sales employees are on top of their game but this present Manager truly deserves to be in a government department and most likely the Department of Health, where he can pretend to be relevant. This kind of misrepresentation in your Loyalty programme needs to be stop or simply refund clients and we will gladly purchase product ELSEWHERE!
0 replies
53 months ago
Telkom - fix my phone lines! Can't be waiting for over a week now
Both of my phone lines are down! They have been this way for the past week. (a) 0312071118 - Ref: 60418641; Ref: 60409450 (Ref: 163119) (b) 0312089621 - Ref: 60409214 (Ref: 313BNK291121) When are they to repaired or a technician assigned herein?
0 replies
53 months ago
Both ADSL lines down for close to a week now!
It's now closing on a week since both my ADSL lines have been out of service! The following reference numbers provided to me from your OpenServe report: (a) Ref: 60418641; Ref: 60409450 (Ref: 163119) (b) Ref: 60409214 (Ref: 313BNK291121) I've been charged for both services without hassle on the part of Afrihost and still to date there is NO service! It's shocking to see how the buck is passed back and forth but Afrihost is seeing the benefit of being paid with service being delivered. Kindly get this sorted without delay!
0 replies
Review Distribution
5 Star
4 (8.333333333333334%)
4 Star
0 (0%)
3 Star
2 (4.166666666666667%)
2 Star
24 (50%)
1 Star
18 (37.5%)