Salomon
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Salomon
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Sep '25 - Aug '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePZ
Pieter Z
1 reviews | Active since May 2011
16 Jan 2026, 15:03
Salomon - Shoes fall apert while customer is "unhygienic"
My Salomon hiking shoes are ±20 months old and are falling apart. The laces are cutting through the eyelets and the heel supports inside the shoes are disintegrating. The store in Sandton advised that I can exchange them, but the deal was too good to be true. The shop assistant refused to take my old shoes, because they were not clean enough. Define clean for hiking shoes that have been used for 20+ months. She put me on the line with someone at head office, who supported her. Just, he added that my shoes are unhygienic. That is without seeing the shoes himself. I suppose, by extension, I am also unhygienic..... He refused to put me through to his CEO/manager. I am sick of being patronised by companies that hide behind a website. No phone number or e-mail address where a senior person can be contacted. Why are they scared to interact with their clients??
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Pieter Z
1 reviews | Active since May 2011
16 Jan 2026, 15:03
Salomon - Shoes fall apert while customer is "unhygienic"
My Salomon hiking shoes are ±20 months old and are falling apart. The laces are cutting through the eyelets and the heel supports inside the shoes are disintegrating. The store in Sandton advised that I can exchange them, but the deal was too good to be true. The shop assistant refused to take my old shoes, because they were not clean enough. Define clean for hiking shoes that have been used for 20+ months. She put me on the line with someone at head office, who supported her. Just, he added that my shoes are unhygienic. That is without seeing the shoes himself. I suppose, by extension, I am also unhygienic..... He refused to put me through to his CEO/manager. I am sick of being patronised by companies that hide behind a website. No phone number or e-mail address where a senior person can be contacted. Why are they scared to interact with their clients??
0
Replies (0)SC
Shirlee Caffyn-Parsons
1 reviews | Active since Feb 2012
15 Oct 2025, 07:21
Salomon - defective shoe and no response
My partner purchased a pair of SALOMON shoes for which he paid R2 999. This is his third pair and he is very loyal to the brand. Unfortunately, this pair had a fault. He wore them twice and they hurt his instep. I returned them to the retail store where we purchased them - and they were very helpful. However, I was told that, due to the fact that we did not have these in a SALOMON box, they could not be returned to the SALOMON factory. We did have the receipt. Quick reminder - these shoes come with a one year guarantee. I have sent Salomon an email outlining the issue. I quickly received an automated message stating that they would get back to me - and I am still waiting two weeks later I thought that this was a premium brand - but obviously I was wrong!
Helpful (0)
|Replies (0)SC
Shirlee Caffyn-Parsons
1 reviews | Active since Feb 2012
15 Oct 2025, 07:21
Salomon - defective shoe and no response
My partner purchased a pair of SALOMON shoes for which he paid R2 999. This is his third pair and he is very loyal to the brand. Unfortunately, this pair had a fault. He wore them twice and they hurt his instep. I returned them to the retail store where we purchased them - and they were very helpful. However, I was told that, due to the fact that we did not have these in a SALOMON box, they could not be returned to the SALOMON factory. We did have the receipt. Quick reminder - these shoes come with a one year guarantee. I have sent Salomon an email outlining the issue. I quickly received an automated message stating that they would get back to me - and I am still waiting two weeks later I thought that this was a premium brand - but obviously I was wrong!
0
Replies (0)