SC
Shirlee Caffyn-Parsons
Active since Feb 2012
19
Reviews
0
Industries
Reviews
19 reviews6 months ago
Standard Bank - disappointingly ***********
I wish to preface this with the information that I have been with Standard Bank for at least 40 years and have a credit card, debit card and a home loan with them. I am a professional person - working in my own business. During this year - 2025 - both my credit card and debit cards have been compromised - at least 3 times each. Credit card was suspended about four weeks ago. Two weeks ago, I received an sms that R7 300 was pending for a purchase off of my debit card. In response, I immediately stated that this was not me (via the sms response requirement) and was then called and gave the same response. At the end of the call, despite me having stated that this was not my card, I was told that unfortunately that money had now been taken out of my account and I would be refunded once the ***** investigation had been done - and if it ruled in my favour. So, I have had no bank cards. in addition, my cell phone banking was terminated - and no EFT's etc could be done. I received my new debit card yesterday - but could not activate it on the APP. I held on the phone line for 20 minutes, and then pressed 1 so that they could call me back (as suggested by another automated voice). I am still waiting and, in the meantime, I cannot make payments or purchases. I am so disappointed in STD bank and will now have to investigate alternative banks as I cannot deal with this any longer. Oh yes - I am a "prestige" account holder with a "private" banker. I can no longer remember how many of these "bankers" I have had and I must confess that this "perk" has not assisted me in any way over the years.
106 replies
6 months ago
Salomon - defective shoe and no response
My partner purchased a pair of SALOMON shoes for which he paid R2 999. This is his third pair and he is very loyal to the brand. Unfortunately, this pair had a fault. He wore them twice and they hurt his instep. I returned them to the retail store where we purchased them - and they were very helpful. However, I was told that, due to the fact that we did not have these in a SALOMON box, they could not be returned to the SALOMON factory. We did have the receipt. Quick reminder - these shoes come with a one year guarantee. I have sent Salomon an email outlining the issue. I quickly received an automated message stating that they would get back to me - and I am still waiting two weeks later I thought that this was a premium brand - but obviously I was wrong!
0 replies
27 months ago
ASCIS a *******
I bought a pair of ASICS in September last year. Doing a simple calculation as to how far I had walked in them (only use them for walking), I calculated that I had used them for approximately 85 kms. In November, the area where my big toe is simply wore through and there is now a hole there. In December, I send a mail to customer services with a photo of the shoe. As always, I received an automated response stating that this would be dealt with. To date I have heard nothing. As a large international brand, this is not good enough.
0 replies
27 months ago
DSTV - Insurance - unauthorised deductions
as a pensioner, I was told that I had insurance cover for my decoder for free. I have since been sent a notification that I am being charged for this monthly I have sent email canceling this - received an email in response with a reference number but, to date no response stating that this has been cancelled DSTV is not what it used to be
58 replies
29 months ago
Snatcher - where is my refund?
Ordered from them 6 weeks ago. Was told a month later that the items could not be sourced. sent off documents for a full refund as instructed but to date, no refund. Will not be ordering from them again.
129 replies
29 months ago
We Park You Fly - very poor service
Recently used this service (which I used frequently before COVID). The driver was late to pick up my car when I was leaving King Shaka. I received my car back the following day - it had not been washed. Have sent mail and had no response.
0 replies
36 months ago
SAFAIR - YOU OWE ME MONEY
On 11 February 2023 I was charged twice for a flight. I have sent the relevant information to them and have followed up with the named person on the 26 February 2023, 6 March 2023, 4 April 2023 and today. To date have not had even the courtesy of a response never mind a refund. I am so over this and more angry because they monopolise the skies and so we have to continue to use them!!!
0 replies
47 months ago
Mangwanani spa a great disappointment
I purchased a R1 000 voucher for my sister for her birthday. we have been trying for 2 weeks to make telephonic contact with the Sibaya Spa to set up appointments. The phone has not been answered. I tried to call the call centre - no response. realistically, I would like a refund so that we can go to a spa that believes in customer service
0 replies
54 months ago
Vodacom continues to get it wrong
Left a negative review here last week about Vodacom. I received a message here from Vodacom stating that they would call me to handle the matter. I am still waiting. once again, well done Vodacom
53 replies
54 months ago
VODACOM rips me off again
once again, vodacom disappoints. I was sold a cheaper WIFI package over the phone. Silly me, I thought that it would replace the one that ended on the 7th November 2021. Oh no - because I am a "special" and "valued" customer who has "been chosen" to get this special rate - I AM NOW PAYING FOR BOTH!!!! In addition, attempting to cancel the one that has expired has proved to be impossible - you receive the note saying that you will receive an email - well I am still waiting a week later. This time I WILL CHANGE provider and I think that the ombudsman also needs to hear.
106 replies
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2 Star
1 (5.2631578947368425%)
1 Star
18 (94.73684210526316%)