FlySaFair cape town airport negligence

A three weeks vacation luggage was lost in Cape Town international Airport. Whilst checking in I paid for the suitcase and handed it over to the lady assisting us with checking in for our flight. Upon putting pressure on them to view the footage to determine how the suitcase got lost we found out that the luggage was untagged which was the responisibility of the counter lady assisting with checking in and stamping our tickets. since the 20/12/23, there was no communication between Cape Town international airport and I only Lanseria Airport is constantly communicating with me regarding updates and progress. I would like to express how disappointing and frustrated with has been. Sitting on a vacation with no clothes, toiletries etc and being told that untagged bags are placed in a cage where there is no cameras. I need this sorted ASAP or I am taking it further