Exclusive Books - V&A Waterfront

Exclusive books at the V&A Waterfront has appalling service. I went into the store to get my dad a book for his birthday. They looked it up on the system and told me they had one copy left. I thought, great it’s my lucky day. I was then told that it’s in a box and not on the shelf. So I asked whether we could take the book out the box. The consultant in the store said that he would need to ask the manager. The manager walks up to the counter and says responds to the consultants enquiry with “no absolutely not” while shaking his head furiously. The manager didn’t even have the respect to look me, his client, in the face and respectfully explain why he refused to get the book out the box. I then looked at the manager who had his head down looking into the computer and said “so that’s a no?”. The manager, still without looking me in the face simply shook his head.

These guys need sales training, why not make a suggestion of another book that’s “not in a box” or simply apologise for the inconvenience. The manager there literally doesn’t care whether books are sold or not, as long as he gets his salary at the end of the month, he’s happy. How sad.