Expedia get real people to work for you. Stop relying on automation

I booked accommodation vio.com which goes into Expedia. Never received confirmation, however my bank account still shows pending which means the merchant hasn't taken the money as yet. I contacted Capitec to cancel the transaction, which they tell me I need to get Expedia to send me confirmation. The Bank says i need to wait 14 days before the money can come back into the account. What happened to 48 hours. I called the Resort was I was going to stay at, not a care in the world that you can't get your money. Has anyone ever tried calling Expedia, what a joke, everything leads to a reservation number which I still haven't received up till today. People just don't want to help. Very frustrating.