TM
Tanya M
Active since Sep 2016
33
Reviews
0
Industries
Reviews
33 reviews8 months ago
You want tax from us, make the process easy
Dear SARS Team, I recently updated my banking details on the SARS system. The system auto-fills the branch code for Capitec, and it validates successfully. However, when I try to submit my tax return, I receive an error stating that the branch code must be completed. The system does not allow me to manually input the branch code. Your system doesnt pull through. I attempted to book a video call via eBookings, it accepted but the system wants me to go to Springs to have the call, even though I reside in Centurion. I then logged my query on SOC, attached my bank confirmation letter and ID, but I have not received any response to date. Am I now expected to queue in long lines at a branch just to have the branch code manually updated on your side? Is this a broader Capitec-related issue, or is there another resolution? Your urgent assistance will be greatly appreciated, as this is preventing me from submitting my return.
0 replies
11 months ago
Extremely Poor Customer Service Experience with Supersonic
I strongly advise against using Supersonic. My experience has been nothing short of appalling. Every time I’ve contacted customer service, I’ve had to repeat myself to a different person, there is zero continuity or follow-up. Staff are also unwilling to escalate matters to a senior representative. I changed banks in February and alerted Supersonic of the change via email. No one read the email. When I made a payment without a reference (which I acknowledge was my oversight), I heard nothing for months—until April, when I received a notice that my account would be suspended for non-payment. I then called immediately, and sent proof of payment via both email and WhatsApp. No response. Over the past week, I’ve spoken to three different people and still have no resolution. Today, I was told that none of my email attachments ever came through and that WhatsApp is “not working.” At no point has anyone from Supersonic followed up with me, I’ve had to chase them every time. This is, without question, some of the worst customer service I have ever experienced. The lack of accountability, follow-through, and urgency is unacceptable. I am going to put their email address on the below. Guest what no one will receive it or read it. Going into the weekend with no Wi-fi
0 replies
13 months ago
Negligence at Clicks Southdowns Pharmacy
Dear Clicks Customer Care, I am writing to formally lodge a serious complaint regarding my experience at Clicks Southdowns on the morning of 3 April 2025 I visited the pharmacy to collect a prescribed medication called Beriglobin, which is a complex injection similar to a blood transfusion. During the collection, the pharmacist only asked if I had used injections before, to which I rep**** yes. However, at no point was I given any explanation about the medication—where to administer it, how to use it properly, or any precautions to take. Upon arriving home, I noticed that the syringe was not a standard one, and the accompanying pamphlet was unclear on its usage. I attempted to research online but found no helpful videos. When I tried to open the syringe, the entire medication was released unintentionally, rendering it unusable. I immediately called the pharmacy to report the issue and was asked to return to the store. When I arrived, I was shocked to find that even the pharmacists themselves were confused about how to use the syringe. They were watching an incorrect YouTube video in an attempt to figure it out. How can you expect patients to correctly administer medication that your own pharmacists do not even know how to use? This is completely unacceptable and highly irresponsible. After some discussion, the store assured me that they would order a replacement and have it delivered to my home by 15:00. Throughout this process, I repeatedly asked for proper guidance on how to administer the medication, but no one could provide a clear answer. Instead, I was told to go to a hospital, where I might be charged for the administration. By 15:00, the medication had still not arrived, so I called the store again. I was then informed that the store manager had stopped the medication from being delivered and had left for the day due to being sick—without any consideration for the fact that I am also a patient in need of medication. No one from the store even called me to inform me of this decision. This experience has been completely unacceptable. If Clicks pharmacists cannot explain or administer certain medications, they should not be selling them. This negligence directly endangers patients' lives. It is deeply disappointing that while the store manager prioritized her own health, she showed no regard for mine as a paying customer in need of urgent medical assistance. Due to this experience, I will never be using this store again. I expect a formal response addressing: Why pharmacists at Clicks Southdowns are selling medication they do not understand. How Clicks expects patients to administer medication that even its pharmacists cannot explain. Why I was not informed that my medication was not being delivered as promised. What steps Clicks will take to prevent such incidents from happening again. This matter is extremely serious, and I demand urgent resolution. I look forward to your immediate response.
0 replies
13 months ago
Negligence at Clicks Southdowns Pharmacy
Dear Clicks Customer Care, I am writing to formally lodge a serious complaint regarding my experience at Clicks Southdowns on the morning of [insert date]. I visited the pharmacy to collect a prescribed medication called Beriglobin, which is a complex injection similar to a blood transfusion. During the collection, the pharmacist only asked if I had used injections before, to which I rep**** yes. However, at no point was I given any explanation about the medication—where to administer it, how to use it properly, or any precautions to take. Upon arriving home, I noticed that the syringe was not a standard one, and the accompanying pamphlet was unclear on its usage. I attempted to research online but found no helpful videos. When I tried to open the syringe, the entire medication was released unintentionally, rendering it unusable. I immediately called the pharmacy to report the issue and was asked to return to the store. When I arrived, I was shocked to find that even the pharmacists themselves were confused about how to use the syringe. They were watching an incorrect YouTube video in an attempt to figure it out. How can you expect patients to correctly administer medication that your own pharmacists do not even know how to use? This is completely unacceptable and highly irresponsible. After some discussion, the store assured me that they would order a replacement and have it delivered to my home by 15:00. Throughout this process, I repeatedly asked for proper guidance on how to administer the medication, but no one could provide a clear answer. Instead, I was told to go to a hospital, where I might be charged for the administration. By 15:00, the medication had still not arrived, so I called the store again. I was then informed that the store manager had stopped the medication from being delivered and had left for the day due to being sick—without any consideration for the fact that I am also a patient in need of medication. No one from the store even called me to inform me of this decision. This experience has been completely unacceptable. If Clicks pharmacists cannot explain or administer certain medications, they should not be selling them. This negligence directly endangers patients' lives. It is deeply disappointing that while the store manager prioritized her own health, she showed no regard for mine as a paying customer in need of urgent medical assistance. Due to this experience, I will never be using this store again. I expect a formal response addressing: Why pharmacists at Clicks Southdowns are selling medication they do not understand. How Clicks expects patients to administer medication that even its pharmacists cannot explain. Why I was not informed that my medication was not being delivered as promised. What steps Clicks will take to prevent such incidents from happening again. This matter is extremely serious, and I demand urgent resolution. I look forward to your immediate response.
0 replies
15 months ago
Cost me money
Don't use their service. I logged a return to Shein before Christmas, I understand it was the holidays, buts the 21st of January 2025, Still no collection. After I called and escalated. Still nothing. No one called me instead you call agent said if no one calls me back, I must call again. Is this how you do business. I cancel the return and decided to logged it using Imile. Because you took forever, the items went on sales and now I got less money returned to me. This is unfair. If you can't do the job. don't sign up.
53 replies
17 months ago
DISCOVERY BANK PROCESS FAILS
I app**** for a Discovery credit card on Monday, November 11th. The Discovery Health app prompted a call from a salesperson, and I ended up spending over an hour on the phone. She mentioned she would call me back, but I received no follow-up. Today, November 18th, I called Discovery Bank to find out why I couldn't access the app to upload my 3 months' bank statements and payslip. After speaking with a service consultant, I was told that my application should never have been processed the way it was. Discovery Bank now wants to delete the application and have me reapply via the app. This response was incredibly frustrating. I asked to lodge a complaint and was informed that it would take 21 days to resolve. I have requested that the compliance officer contact me directly. There is clearly something wrong with the process here. This feels like a market conduct issue, and I am deeply disappointed with the lack of proper guidance and support throughout the application process.
168 replies
17 months ago
Line not working
Since there is no other way of contacting you. Your line isn't working. it just dies. When I signed up for Discovery bank, the person who helped me sign on, said she will call me bank. It's one week later. Can I get service? Now I am trying to call you. no response.
0 replies
19 months ago
PUT A CANCELLATION BUTTON AFTER YOU HAVE MADE PAYMENT.
Since its difficult to contact you. Please put a cancellation button on your site once you have paid. You have a cancellation with out making payment which makes no sense. Last week I made a purchase and immediately wanted to cancel, couldnt find a cancellation button. Then I emailed you to cancel my order. Yet the order is still coming to my house. This makes no sense. Do better. Order #161708968
0 replies
19 months ago
PLEASE DON'T PLAY WITH OUR LIVES
Dear Tracker, Account Number: 1990940 I recently switched car insurers, and they require a copy of my Tracker certificate. For weeks, I have been attempting to reach Tracker to obtain this document, but without success. Despite having paid my premiums since 2018, Tracker was unable to locate my account in your system—neither through my ID number, car details, VIN, bank reference, or cellphone number. Yesterday, I finally spoke with someone who went above and beyond to assist me. After checking everything thoroughly, she discovered that my account had been linked to an old work email address. SOMEONE HAD CAPTURED ALL MY INFORMATION INCORRECTLY. I was assured that the necessary amendments would be made, and I would receive the certificate. However, 24 hours have passed, and I have yet to receive it. I am deeply concerned that if I had needed emergency assistance, I would not have been found in your system due to this error. Please can you prioritize sending me the certificate as soon as possible?
106 replies
20 months ago
ITS MY DAMN ACCOUNT, MY AUTHORISATION SHOULD BE GOOD ENOUGH - CANCEL THE PAYMENT
I booked accommodation vio.com which goes into Expedia. Never received confirmation, however my bank account still shows pending which means the merchant hasn't taken the money as yet. I contacted Capitec to cancel the transaction, which they tell me I need to get Expedia to send me confirmation. The Bank says I need to wait 14 days before the money can come back into the account. What happened to 48 hours. I called the Resort was I was going to stay at, not a care in the world that you can't get your money. Has anyone ever tried calling Expedia, what a joke, everything leads to a reservation number which I still haven't received up till today. People just don't want to help. Very frustrating.
0 replies
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