Incorrect Experian credit reporting – LendPlus Technology account under debt review not updated

I am requesting urgent assistance regarding incorrect credit bureau reporting relating to an account with LendPlus Technology that formed part of my registered debt review.

Account Details • Credit Provider: LendPlus Technology • Account Number: 72701 • Debt Review Reference: DAD-475692

Account Timeline • 03 September 2024 – Account opened with an opening balance of R2,538. • October 2024 – Reported as 30 days in arrears. • November 2024 – Reported as 60 days in arrears. • December 2024 – Reported as 90 days in arrears. • January 2025 – Reported as 120+ days in arrears.

This account was subsequently included in my registered debt review under reference DAD-475692.

However, the credit bureau reporting currently shows inconsistencies that do not accurately reflect the debt review process:

• The payment history suddenly reflects “OK” after January 2025 without explanation. • The report currently reflects “Months in arrears: 0”. • The account shows a balance of R0.00 and is recorded as closed on 09 December 2025. • The debt review status and arrears history were not properly updated.

I contacted Experian to correct the information and was advised that the update must be submitted by the debt counsellor. Unfortunately, the counsellor has not responded to multiple requests to correct the reporting.

Accurate credit reporting is required under the National Credit Act, and incomplete or inconsistent reporting may negatively affect a consumer’s credit profile.

I am therefore requesting that LendPlus Technology and the relevant parties urgently assist in correcting the credit bureau information so that it properly reflects the debt review process and accurate payment history.

If this matter cannot be resolved promptly, I will be escalating the issue to the National Credit Regulator and other relevant authorities for further investigation.

I would appreciate assistance in resolving this matter as soon as possible.