Repeatedly Cancelled Dispute & Incorrect Arrears Listing

I am extremely frustrated with the handling of my dispute by Experian.

I have now logged a dispute for the third time, and once again it has been cancelled without proper resolution or clear explanation. I do not understand why this keeps happening.

The account in question was paid in February, yet it has been updated as 30 days in arrears for February. This is an incorrect listing, as payment was made. I have proof of payment.

I am being told that the account is still within the 60-day period allowed under the National Credit Act (NCA) for creditors to update their records. However, this makes no sense in my situation. If the listing is factually incorrect, why should I have to wait 60 days for it to be corrected? An inaccurate listing negatively affects my credit profile and financial standing.

I request that: 1. The incorrect 30 days arrears listing for February be investigated urgently. 2. My dispute be properly processed and not cancelled without explanation. 3. The incorrect information be removed immediately once proof of payment is verified.

I expect prompt feedback and a clear explanation as to why my disputes are being cancelled instead of resolved.