MS
Masedi S
Active since Aug 2022
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
Repeatedly Cancelled Dispute & Incorrect Arrears Listing
I am extremely frustrated with the handling of my dispute by Experian. I have now logged a dispute for the third time, and once again it has been cancelled without proper resolution or clear explanation. I do not understand why this keeps happening. The account in question was paid in February, yet it has been updated as 30 days in arrears for February. This is an incorrect listing, as payment was made. I have proof of payment. I am being told that the account is still within the 60-day period allowed under the National Credit Act (NCA) for creditors to update their records. However, this makes no sense in my situation. If the listing is factually incorrect, why should I have to wait 60 days for it to be corrected? An inaccurate listing negatively affects my credit profile and financial standing. I request that: 1. The incorrect 30 days arrears listing for February be investigated urgently. 2. My dispute be properly processed and not cancelled without explanation. 3. The incorrect information be removed immediately once proof of payment is verified. I expect prompt feedback and a clear explanation as to why my disputes are being cancelled instead of resolved.
53 replies
3 months ago
Update prescribed account
I am writing to lodge a formal complaint regarding your continued reporting of a prescribed account to the credit bureaus. Account number: I am writing to lodge a formal complaint regarding your continued reporting of a prescribed account to the credit bureaus. Account number: 3333334365445000 This account: • Was opened on 08-09-2022 • Became prescribed on 08-09-2025 Despite this, I have discovered that Nimble Group has continued to submit updates to the credit bureaus, resulting in the account being reflected again as open. In terms of the Prescription Act and the National Credit Act, a prescribed debt may not be collected, enforced, or reported as an active account. Continuing to update or report this account is misleading and damaging to my credit profile. I hereby demand that Nimble Group: 1. Immediately cease all reporting and updates on this prescribed account 2. Instruct all credit bureaus to reflect the account as prescribed / closed 3. Provide written confirmation once this has been done Should this matter not be resolved urgently, I will escalate the complaint to the Credit Ombud and the National Credit Regulator (NCR) without further notice. I trust this matter will be treated with the seriousness it deserves. This account: • Was opened on 08-09-2022 • Became prescribed on 08-09-2025 Despite this, I have discovered that Nimble Group has continued to submit updates to the credit bureaus, resulting in the account being reflected again as open. In terms of the Prescription Act and the National Credit Act, a prescribed debt may not be collected, enforced, or reported as an active account. Continuing to update or report this account is misleading and damaging to my credit profile. I hereby demand that Nimble Group: 1. Immediately cease all reporting and updates on this prescribed account 2. Instruct all credit bureaus to reflect the account as prescribed / closed 3. Provide written confirmation once this has been done Should this matter not be resolved urgently, I will escalate the complaint to the Credit Ombud and the National Credit Regulator (NCR) without further notice. I trust this matter will be treated with the seriousness it deserves.
112 replies
3 months ago
Betway Changed a Settled Win Boost Payout and Withheld R27,313.50
I am lodging this complaint against Betway for altering a settled Win Boost payout and failing to pay winnings due. My bet was accepted, settled, paid out, and a withdrawal was allowed. After settlement, Betway reversed funds from my account, claiming there had been an “overpayment”. To date, Betway has not provided any contractual basis that allows settled odds or winnings to be recalculated after settlement. Betway has acknowledged that the applicable Win Boost percentage was correct, yet used an undisclosed calculation method to reduce the payout. The figures provided by Betway are internally inconsistent and do not mathematically align with the stated Win Boost percentage. Betway further amended its Win Boost Terms on 16 January, after the bet had already been placed, settled, paid out, and disputed. Promotional terms applicable at the time of placement cannot be changed retrospectively to justify a reduced payout. As a result, Betway has underpaid my winnings. The outstanding amount still owed is R27,313.50. A partial refund paid does not resolve the underpayment. This matter is not about a “system error”, but about post-settlement changes, lack of transparency, and failure to honour settled winnings. I am requesting that Betway immediately: 1. Pay the outstanding R27,313.50, and 2. Provide a transparent, contractually valid calculation. If this is not resolved urgently, I will proceed with escalation to the relevant gambling regulator.
56 replies
3 months ago
Betway reversed my winnings
I am lodging a formal complaint against Betway for reversing winnings from my account without providing any proof that an overpayment occurred. Betway paid out my winnings and later deducted funds from my account, claiming I had been “overpaid”. When I requested evidence, they only provided a transaction history showing money moving in and out of my account. This does not prove an overpayment. Despite repeated requests, Betway has failed to provide: • The bet settlement record (stake, odds, result and correct return) • The calculation showing what I should have been paid • The nature of the alleged error (odds error, settlement error or system error) • Any system logs or settlement records proving the mistake A transaction log only shows that money was credited and then removed — it does not show that the original payout was wrong. As a licensed bookmaker, Betway is required to keep proper audit trails and must be able to justify any balance adjustments with objective records. Reversing player winnings without proof is unfair, non-transparent and contrary to regulated gambling standards. I am demanding that Betway either: 1. Provide full bet settlement and calculation records proving an overpayment, or 2. Immediately refund the deducted amount. If this matter is not resolved, I will escalate it to the relevant gambling regulator for investigation.
280 replies
44 months ago
Policy Misrepresentation
On the 29 August I called outsurance to submit a claim for my comprehensive vehicle cover for an incident that happened On Saturday 27th August 2022, I was travelling to Joburg to the airport, we stopped at a local supermarket to buy food where our belongings were stolen from the boot of our vehicle through a window break in on the left rear window. My claim advisor advised that my belongings are not covered on my policy which is a shock because when taking out the policy I was advised that if anything is stolen inside the vehicle everything in the car is covered in my policy and will be replaced.I have been falsely advised and misrepresented by outsurance regarding my policy.
222 replies
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1 Star
5 (100%)