Poor service at “express car wash”

I am writing to formally express my dissatisfaction with the service I received at Express Car Wash, located at Mall at Reds, on 16 March 2025

I arrived at your facility at 7:55 AM and was third in the queue for a car wash. Expecting a reasonable turnaround time, I returned to collect my vehicle at 8:50 AM, only to be informed that the cleaning process had just started. This delay was both unexpected and highly inconvenient, as I had planned my schedule based on the assumption that my vehicle would be ready within a reasonable timeframe.

I find this level of service unacceptable, especially for a business that markets itself as an “express” car wash. There was no communication regarding the delay, and no effort was made to manage customer expectations. I value efficiency and professionalism when choosing a service provider, and unfortunately, my experience fell far below those standards.