Express Fitness

Impeccable service

I have been looking for a treadmill with solid specs, but an easy to navigate system. I needed a safe, sturdy product as I have severe osteoporosis at an age that is too young to medicate, and I therefore fracture easily, but I also need to do weight-bearing exercise like walking to strengthen my bones. Through my own research, I found a treadmill which I thought had all I was looking for. I am so grateful that I happened to find the Active Lifestyle website, which had the numbers of reps one could call. I was lucky again as the first rep didn't answer, but Judith Thomson did. What an amazing, knowledgeable and approachable person! She advised me to rather take a more expensive (justifiably for what you get) and sent me a link to order it online. Within 2 days, arrangements were made to install the treadmill. Unfortunately, the guys who did the installation scratched my very expensive wooden floor. I called Judith in a flat panic as I know my husband would've gotten very angry about the floor. She immediately sprang into action and after showing her the pictures, literally drove to a store to buy a mat to place under the treadmill to hide some of the scratches. We decided to put my stationary bike next to it but the scratches there were still visible. Judith told me that she would get me another mat to put underneth the bike (both mats were at the company's expense and were not cheap.). Words cannot describe my gratitude to Judith who went above and beyond what any rep would do. I believe she is an irreplaceable asset to the team at Active Lifestyle. She was spot-on about what the correct treadmill would be for me and went out of her way to help me until we can figure out how to fix the floor without my husband finding out. I did tell Judith that I think the treadmill price should be discounted in light of the damage and drama caused, which isn't resolved, just covered up, but I will not force the issue. The scratches cannot be undone and the best we can do is cover them up. Judith's office is a distance from my house, she drove to Bryanston (also a distance) to purchase the mat and then drove straight to me. Now where do you find service like that in today's times. I am blown away and I know exactly which company to approach if I, or anyone I know, is looking to to buy any fitness equipment. Judith really needs to be commended for what she did for me yesterday.