ZB
Zakeeya B
Active since Dec 2014
86
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0
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Reviews
86 reviews23 months ago
Superb customer service
Today I upgraded my 2022 Mercedes-Benz A200 to an A45 S AMG! This is a dream come true for me and would not have been possible without an incredible salesperson. I was lucky enough to be assisted by Nizaam Fisher at McCarthy Mercedes-Benz in Menlyn. From the get-go, Nizaam was efficient, obliging, kind and helpful, and I can honestly say, this has been the best customer service I have ever received. Nizaam made sure that every detail was attended to and he showed great patience and integrity in executing this sale. Not a single detail was not taken care of by Nizaam personally and he kept me in the loop throughout the process. I can't thank Nizaam enough, and I just want to acknowledge him for a job superbly done. Mercedes-Benz has a lifetime customer in me, thanks to the amazing etiquette of staff like Nizaam (and the exquisiteness of their cars!).
0 replies
24 months ago
The absolute best!
Two weeks ago, I decided to look into upgrading my 2022 Mercedes Benz. I contacted Mercedes in Sandton and my call was fortunately answered by Tamlynn Naidu, an AMG specialist. Despite it being month-end, the start of the Easter weekend and the fact that Tamlynn was super-busy that day, she invited me to come see the models on the showroom floor. I was blown away by her knowledge of her product and her extreme friendliness when I first met her. Thanks to Mercedes having the best online configuration, I had already configured a car, but Tamlynn drew my attention to a few other features which definitely wanted to add in. I sent her my configuration code, she made the changes and additions for me and had a quote ready on the next working day. She also invited me to test-drive the model I was interested in, which was an awesome experience. Then on Wednesday I had the unfortunate experience of getting a puncture on my own Mercedes. Luckily for me, the Mercedes technology informed me about the flat before I could drive the car that morning as I would have never noticed (I just started the car and the tyre pressure warning flashed on my dashboard). I wasn't sure what to do, so I asked Tamlynn. Even though this isn't her department, she directed me to Mercedes Roadside Assist, who very promptly arranged to have my car towed to Mercedes Sandton. Vernon got the job card and kept me in the loop at all times. Tamlynn kept contact with me to make sure that everything was getting sorted. She even very kindly offered to bring my car to me when it was ready, but I had to go fetch it myself to make payment. As I didn't have a lift, Vernon arranged for Isaac to come and fetch me and bring me to Sandton. Tamlynn came down to talk to me while I was waiting at the workshop and she was as friendly as ever. I don't think I have ever dealt with such a kind salesperson in my life! During all this drama, Tamlynn managed to sort out my OTP and deposit payment for the new car and confirmed that the car will arrive at the end of October. Thus far, my experience with Mercedes Benz as a brand, and Tamlynn as a brand ambassador, has been nothing short of perfect, and I would give this review 20 stars if I could. Sorting out my tyre wasn't Tamlynn's duty but she went above and beyond to assist me right until I got my car back today. Tamlynn is an asset to an already impressive brand. I owe a huge thank you to Tamlynn, Vernon and Isaac and to Mercedes Benz itself for simply being amazing and for treating clients like VIPs. I am so excited to get my next Mercedes, and I am ever so grateful to Tamlynn for being so much more than her job expects her to be.
0 replies
24 months ago
Amazing service!!
Two weeks ago, I decided to look into upgrading my 2022 Mercedes Benz. I contacted Mercedes in Sandton and my call was fortunately answered by Tamlynn Naidu, an AMG specialist. Despite it being month-end, the start of the Easter weekend and the fact that Tamlynn was super-busy that day, she invited me to come see the models on the showroom floor. I was blown away by her knowledge of her product and her extreme friendliness when I first met her. Thanks to Mercedes having the best online configuration, I had already configured a car, but Tamlynn drew my attention to a few other features which definitely wanted to add in. I sent her my configuration code, she made the changes and additions for me and had a quote ready on the next working day. She also invited me to test-drive the model I was interested in, which was an awesome experience. Then on Wednesday I had the unfortunate experience of getting a puncture on my own Mercedes. Luckily for me, the Mercedes technology informed me about the flat before I could drive the car that morning as I would have never noticed (I just started the car and the tyre pressure warning flashed on my dashboard). I wasn't sure what to do, so I asked Tamlynn. Even though this isn't her department, she directed me to Mercedes Roadside Assist, who very promptly arranged to have my car towed to Mercedes Sandton. Vernon got the job card and kept me in the loop at all times. Tamlynn kept contact with me to make sure that everything was getting sorted. She even very kindly offered to bring my car to me when it was ready, but I had to go fetch it myself to make payment. As I didn't have a lift, Vernon arranged for Isaac to come and fetch me and bring me to Sandton. Tamlynn came down to talk to me while I was waiting at the workshop and she was as friendly as ever. I don't think I have ever dealt with such a kind salesperson in my life! During all this drama, Tamlynn managed to sort out my OTP and deposit payment for the new car and confirmed that the car will arrive at the end of October. Thus far, my experience with Mercedes Benz as a brand, and Tamlynn as a brand ambassador, has been nothing short of perfect, and I would give this review 20 stars if I could. Sorting out my tyre wasn't Tamlynn's duty but she went above and beyond to assist me right until I got my car back today. Tamlynn is an asset to an already impressive brand. I owe a huge thank you to Tamlynn, Vernon and Isaac and to Mercedes Benz itself for simply being amazing and for treating clients like VIPs. I am so excited to get my next Mercedes, and I am ever so grateful to Tamlynn for being so much more than her job expects her to be.
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27 months ago
Authentic perfection
If I could give this company and the magical people behind the brand 20 stars, I most certainly would! I reviewed LR last year when I just got started rebounding. Little did I know how just 8 months of consistent rebounding would change my life. It has improved every single aspect of my life, but it's not just the rebounding in isolation. Lisa, Staf, Cara and the entire team make me feel like they have my back when it comes to holistic wellness and only want the very best for me. Lisa just launched her Beginner's 2.0 program and I am blown away by the amount of thought and effort that has gone into bringing this program together. Even though I'm not a beginner anymore (thanks to Lisa's progressive programmes!), Lisa suggested that I give it a go (and might I just say WOW, meeting Lisa in person was like meeting a much-loved celebrity! Lisa is as beautiful and kind on the inside as she is on the outside). Back to the program, I've started it, and it is unbelievable how dynamic and fun Lisa has made this baby! During my journey to get here, Staf has been my go-to for everything, from choosing rebounders to choosing the order of my programmes. I thankfully have the subscription and feel spoilt for choice when it comes to which workout to do next! I feel like the luckiest person to have come across Lisa Raleigh when I did. Lisa's style of rebounding is so much more than just bouncing. She has taken the modality and incorporated accessories and innovative moves to such a perfect extent, that one doesn't have to do any other form of training if they train with Lisa. You get a perfect mix of cardio, strength, mobility and flexibility in any single workout, even the ones for beginners. Words are simply not enough to express my gratitude to the entire team for getting me to this point! I have become so passionate about rebounding that I'm seriously thinking about giving up my career in healthcare and becoming a kiddies rebounder instructor instead! Lisa is right when she says movement is medicine, and I would love to get kids moving. I am in the process of building my own little clinic but I might just decide to build myself a rebounding studio instead! Picture a brightly painted studio filled with Neon Bungee rebounders and the sound of kids having fun - my heart! Thanks you guys, you are all so awesome and so supportive and I adore each and every one of you! PS Google wouldn't allow to me to do another review, which is why I am doing it here xx
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27 months ago
********* and *****ulent
I am a regular customer of Uber Eats. On Sunday I placed and order and paid for it. It was confirmed as being in progress on the app. When the due time had passed, I checked the app and the order was nowhere to be found. I tried contacting them, which is near impossible, and they were very unhelpful on a customer support chat. I was told they can't help me without an order number. I didn't get an order number but my credit card was debited. Surely they could see that the order was not fulfilled? I checked with the restaurant and they had no history of my order being placed. Today I got a message that a refund is due to me and it came with a link to authorise the refund. I tried to contact Uber to confirm is this was legitimate, but got no response. I trusted the link as it took me to Ozow, the payment app used by Uber Eats. The app even sent me an OTP so the user had my cellphone number. Within a few minutes, R18000 was taken from my account. I contacted my bank to freeze my accounts and called my cellphone service provider to check if my phone had been hacked. Both parties said the ***** came from Uber's side. I also contacted Ozow and they are investigating the *****ulent link that was sent to me. There is no doubt in my mind that I was ****med by someone working at Uber Eats. Not only was nothing done about an unfulfilled order, but I was ****med out of R18000. I will never use Uber Eats again and as I have a huge social media following, I will ensure that people are aware of what happened to me so that it doesn't get repeated. I am disgusted by your lack of service and the fact that you are the only service provider who has no contact number on which a customer can speak to a human being. There isn't even an email address which one can use to contact Uber Eats. All they are interested in is inflating the prices of items and ****ming innocent consumers.
0 replies
37 months ago
Bouncing, motivated and happy!
Several years ago, when rebounding became a thing, I bought myself one for home and work kept a large one for anyone to use at anytime. I was the only person who ever jumped on it because I did feel a degree of detox, but all I did was jump. There were no accessories or programs or even tips on how to get the most out of a rebounder. My very pricey home rebounder didn't quite survive a house move and that was that. I continued jumping on the family trampoline for fun, with no intention of getting fit, I just enjoyed bouncing with my three lovely sons. Lisa Raleigh (and for some reason, I really hope this is her real name!) appeared several times on my Facebook page. Let me backtrack a little. I am an advanced practice registered nurse, specialised in emergencies and palliative care. To say that Covid rocked me to my core is an understatement. I thought that life could not get any worse. But a year later, in April 2021, I lost my teenage middle son in a very gruesome car accident. Up until Covid, I was a fitness fundi, I ran, I boxed, I swam. I lost some of it at the start of Covid but continued running on my treadmill and boxing on my bag at home. When my son died, I literally lost the ability to walk, nevermind run. There is no clinical description for a nervous breakdown but I know that I had one. My world stopped. But then a colourful ad for rebounders piqued my curiosity, and I bought the Studio Pro. Vanessa was very helpful and sent me an invoice, and I had my rebounder in two days. But then I said 'now what?' A call to Cara fixed that. She sent me an orientation pack via email and I have never felt more motivated. Last week, I contacted a Biokineticist to ask her if she will teach me how to run again. This week, I feel strong enough to try, through bouncing, to get my fitness back! Please know that 12 days from now will mark the two year anniversary of the death of my beloved son, but I am not falling to pieces as everyone expects me to. This may seem like a small thing for someone else but it has been life-changing for me. My rebounder came with 3 additional silver washers and I didn't understand what they were for (I do now thanks to Cara and Lisa!). When I called the store to ask them they told me to come in (a 26 minute drive for me) to fetch another three washers, none of which were actually needed as the feet had washers in them and my floor is balanced. But the store was such a treat- everything is in bright, vibrant colours, the music was good and it was literally the first time since I lost my son that I felt inspired. For two years, I had literally been feeling like I was dying (I am not old and had my babies young), but I welcomed the peace of death. Yes, I know, a very dark place for anyone to be in. This evening, I put on the videos that come with the orientation pack and watched them while I was back on my treadmill. As soon as I had walked an hour (I still can't run), I hopped onto my rebounder and did the two beginner workouts. I literally cried. When I was intently watching Lisa (I think it's Lisa in the videos!), I first silently shook my head and told myself that that could never be me. I was there once but I've lost it in two years. But one sentence jumped out when Lisa was holding the bar. She said one can continue using the bar if one is "old or injured". Old or injured. Objectively I'm not old but my body feels like I am 100 years old! But injured....yes I am injured. My heart is damaged irreparably. But all these beautiful colours and all this possibility with my little rebounder (and yes I will accessorise because I certainly don't intend to just bounce aimlessly like I did before,, but baby steps and most definitely those socks first!). It's like every little detail has been thought out and appeals to me like no other physical activity has since my life fell apart. Your whole team has done such a marvelous job at organising and marketing a brand that has only just come to my attention now. Just like I forgot how to run, I am afraid at failing at rebounding. But that's the beauty of rebounding, even just gentle bouncing will yield positive benefits. I intend on being your number one brand ambassador, and I am going to introduce all my patients to rebounding as the best way to keep fit. My only advice is to have everyone on the same page about what is for what (eg the washers) and also to make the orientation pack accessible to all buyers, it makes everything fall into place and doesn't allow one to question if they just wasted R4k+ on a fad. Other than that, I just want to say a huge thank you for changing my life so profoundly tonight.
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38 months ago
Great support and service for an awesome product
I recently purchased a WalkingPad through takealot to help me with a medical condition whereby my bones are very weak and therefore break easily. I am too young for medication so the doctor has told me to do weight-bearing exercises to help me strengthen my bones and prevent further fractures. Upon receiving my WalkingPad R2 Pro, I realised (and my doctor confirmed this) that the structure is not supportive enough for me in the condition I currently am in. I returned the item and takealot has refused to refund me or give me back the treadmill so that I can try and sell it privately. Somebody advised me to contact WalkingPad directly. I had the pleasure of speaking to a lady named Yolandrie. She was really understanding and told me with my medical condition, she understands why I couldn't keep the treadmill and she has undertaken to approach takealot and ask them to refund me. I was totally blown away by her kindness and understanding and I just wanted it acknowledged. Yolandrie is an asset to any team. If she gets takealot to cooperate, I will be immensely grateful, if not, she will put pressure on them to return my walker.
0 replies
38 months ago
Impeccable Service
Write a review Zakeeya 73 reviews | Active since Dec 2014 24 Feb 2023, 07:03 Impeccable service I have been looking for a treadmill with solid specs, but an easy to navigate system. I needed a safe, sturdy product as I have severe osteoporosis at an age that is too young to medicate, and I therefore fracture easily, but I also need to do weight-bearing exercise like walking to strengthen my bones. Through my own research, I found a treadmill which I thought had all I was looking for. I am so grateful that I happened to find the Active Lifestyle website, which had the numbers of reps one could call. I was lucky again as the first rep didn't answer, but Judith Thomson did. What an amazing, knowledgeable and approachable person! She advised me to rather take a more expensive (justifiably for what you get) and sent me a link to order it online. Within 2 days, arrangements were made to install the treadmill. Unfortunately, the guys who did the installation scratched my very expensive wooden floor. I called Judith in a flat panic as I know my husband would've gotten very angry about the floor. She immediately sprang into action and after showing her the pictures, literally drove to a store to buy a mat to place under the treadmill to hide some of the scratches. We decided to put my stationary bike next to it but the scratches there were still visible. Judith told me that she would get me another mat to put underneth the bike (both mats were at the company's expense and were not cheap.). Words cannot describe my gratitude to Judith who went above and beyond what any rep would do. I believe she is an irreplaceable asset to the team at Active Lifestyle. She was spot-on about what the correct treadmill would be for me and went out of her way to help me until we can figure out how to fix the floor without my husband finding out. I did tell Judith that I think the treadmill price should be discounted in light of the damage and drama caused, which isn't resolved, just covered up, but I will not force the issue. The scratches cannot be undone and the best we can do is cover them up. Judith's office is a distance from my house, she drove to Bryanston (also a distance) to purchase the mat and then drove straight to me. Now where do you find service like that in today's times. I am blown away and I know exactly which company to approach if I, or anyone I know, is looking to to buy any fitness equipment. Judith really needs to be commended for what she did for me yesterday.
0 replies
38 months ago
Impeccable service
I have been looking for a treadmill with solid specs, but an easy to navigate system. I needed a safe, sturdy product as I have severe osteoporosis at an age that is too young to medicate, and I therefore fracture easily, but I also need to do weight-bearing exercise like walking to strengthen my bones. Through my own research, I found a treadmill which I thought had all I was looking for. I am so grateful that I happened to find the Active Lifestyle website, which had the numbers of reps one could call. I was lucky again as the first rep didn't answer, but Judith Thomson did. What an amazing, knowledgeable and approachable person! She advised me to rather take a more expensive (justifiably for what you get) and sent me a link to order it online. Within 2 days, arrangements were made to install the treadmill. Unfortunately, the guys who did the installation scratched my very expensive wooden floor. I called Judith in a flat panic as I know my husband would've gotten very angry about the floor. She immediately sprang into action and after showing her the pictures, literally drove to a store to buy a mat to place under the treadmill to hide some of the scratches. We decided to put my stationary bike next to it but the scratches there were still visible. Judith told me that she would get me another mat to put underneth the bike (both mats were at the company's expense and were not cheap.). Words cannot describe my gratitude to Judith who went above and beyond what any rep would do. I believe she is an irreplaceable asset to the team at Active Lifestyle. She was spot-on about what the correct treadmill would be for me and went out of her way to help me until we can figure out how to fix the floor without my husband finding out. I did tell Judith that I think the treadmill price should be discounted in light of the damage and drama caused, which isn't resolved, just covered up, but I will not force the issue. The scratches cannot be undone and the best we can do is cover them up. Judith's office is a distance from my house, she drove to Bryanston (also a distance) to purchase the mat and then drove straight to me. Now where do you find service like that in today's times. I am blown away and I know exactly which company to approach if I, or anyone I know, is looking to to buy any fitness equipment. Judith really needs to be commended for what she did for me yesterday.
0 replies
38 months ago
No foresight or understanding of medical challenges
I suffer from severe osteoporosis, which means I fracture my bones very easily. Recently I ordered a Walking Pad R2 Pro from Takealot. I fractured my ankle severely after I placed my order. As my husband (a doctor) had left for Turkey with a rescue organisation, I was unable to open the box. When he got back and we opened it, firstly it was clearly not packaged properly. But that was not the main issue. The thin frame and uncushioned pad was deemed totally unsuitable for someone with my condition. I put it back in the box and logged a return. Not only did takealot not refund me based on extenuating circumstances and medical reasons, they didn't even communicate this to me. Nor has any plan been made to return the item for me to sell privately. I have legal recourse in this situation as I was severely injured with the same injury which makes this piece of equipment unsuitable for me from a medical point of view. Why else would I return such a great-looking walker unless I was forced to?? I would like takealot to look at my case as unique and under extenuating circumstances and to show some understanding and compassion towards this case. This walker is unsafe for me and if, after telling takealot this, I injure myself using it, it will be on the shoulders of takealot. Please may I ask somebody to look at this case again and consider my individual circumstances. At the very least, replace the item with a new one and deliver that to me so that I can try to sell it myself. I have medical evidence that I have been advised against using this walker due to its lack of support and cushioning. I am a loyal takealot customer, which can be verified by my purchase history. This is no way to treat a medically-challenged customer. Please can somebody get back to me urgently.
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Review Distribution
5 Star
40 (46.51162790697674%)
4 Star
1 (1.1627906976744187%)
3 Star
0 (0%)
2 Star
5 (5.813953488372093%)
1 Star
40 (46.51162790697674%)