MM
Mercedes-Benz Menlyn
Unclaimed Business
MM
Mercedes-Benz Menlyn
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Mercedes-Benz Menlyn
Mercedes-Benz Menlyn has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Mercedes-Benz Menlyn across 44 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRF
Riaan F
1 reviews | Active since Jan 2020
20 Feb 2026, 06:05
Don't buy a car from them if you don't stay in Gauteng
Wow, i am amazed that dealerships carrying a brand like Mercedes can such bad service without any conciquenses. I bought two vehicles from them over a 4 month period, first time I though it might be sales man that just did not care. Second time round, I feel like this is their culture. If you buy a car from these guys, and you don't stay in Gauteng, licensing and registering your car becomes your problem. They still charge you for all the fees and refuse to just refund you the money that YOU paid for licensing and registration. They will refund the actual cost of the license, but not the full amount you paid. i do not get it. How is this allowed? Is this something I can raise with MIOSA?
Helpful (0)
|Replies (0)RF
Riaan F
1 reviews | Active since Jan 2020
20 Feb 2026, 06:05
Don't buy a car from them if you don't stay in Gauteng
Wow, i am amazed that dealerships carrying a brand like Mercedes can such bad service without any conciquenses. I bought two vehicles from them over a 4 month period, first time I though it might be sales man that just did not care. Second time round, I feel like this is their culture. If you buy a car from these guys, and you don't stay in Gauteng, licensing and registering your car becomes your problem. They still charge you for all the fees and refuse to just refund you the money that YOU paid for licensing and registration. They will refund the actual cost of the license, but not the full amount you paid. i do not get it. How is this allowed? Is this something I can raise with MIOSA?
0
Replies (0)TK
Thabsile K
1 reviews | Active since Jan 2020
15 Jan 2026, 10:32
Unhappy client
I recently had a bad experience with Mercedes Benz in Menlyn. I booked a service for my car. Communication was lacking and I ended up taking my without it been serviced. I have been following up with them and to date they have not communicated with my service plan policy. I will not be taking my car there anymore
Helpful (0)
|Replies (0)TK
Thabsile K
1 reviews | Active since Jan 2020
15 Jan 2026, 10:32
Unhappy client
I recently had a bad experience with Mercedes Benz in Menlyn. I booked a service for my car. Communication was lacking and I ended up taking my without it been serviced. I have been following up with them and to date they have not communicated with my service plan policy. I will not be taking my car there anymore
0
Replies (0)GE
George E
1 reviews | Active since Jan 2020
27 Jun 2025, 06:16
Mercedes Benz
I recently ordered a spare from the Menlyn branch as was quoted R1,238.90 which I had to pay up front before they would order it . However when I received the spare they presented me with the Invoice which was +- R130.50 less than quoted. I asked the attendant Evans to credit me the difference. He tried to upsell me to a windscreen cleaner or other accessories which I did not need and asked for a refund rather. After filling in a request Evans supp**** me with I mailed it to him for reference. That's were it ended, repeated requests and promises excuses, "i was on Leave" "I have forwarded to Admin" No accountability just pass the buck. I was even asked to forward a letter from my bank confirming my account as well as my company registration documents. All this for a measly R130.00? Even after I threatened them with Hello Peter I got zero response. Now its not about the money which is a trivial amount, its about ethics to which I am a strong advocate. They can shove it you know where but I will have my say. Thanks
Helpful (0)
|Replies (0)GE
George E
1 reviews | Active since Jan 2020
27 Jun 2025, 06:16
Mercedes Benz
I recently ordered a spare from the Menlyn branch as was quoted R1,238.90 which I had to pay up front before they would order it . However when I received the spare they presented me with the Invoice which was +- R130.50 less than quoted. I asked the attendant Evans to credit me the difference. He tried to upsell me to a windscreen cleaner or other accessories which I did not need and asked for a refund rather. After filling in a request Evans supp**** me with I mailed it to him for reference. That's were it ended, repeated requests and promises excuses, "i was on Leave" "I have forwarded to Admin" No accountability just pass the buck. I was even asked to forward a letter from my bank confirming my account as well as my company registration documents. All this for a measly R130.00? Even after I threatened them with Hello Peter I got zero response. Now its not about the money which is a trivial amount, its about ethics to which I am a strong advocate. They can shove it you know where but I will have my say. Thanks
0
Replies (0)RM
Refilwe M
1 reviews | Active since Jan 2020
19 Dec 2024, 15:42
Bad customer service
I took my car for repairs because the control unit was damaged. Paid deposit for on the 11th of November for the parts to be ordered from Germany. they said it takes 6 weeks for the parts to be delivered. i did not get any feedback or update on the order. on the 18th December i decided to enquire about the progress of the order. the service adviser informs me they ordered a wrong part. i have to wait another 6 weeks. i asked for a loan car since they are the ones who ordered a wrong part. I was told they don't have cars available. Complained to the service manager about the bad customer service but I'm not getting any assistance. I've been their customer for 5 years but they are not willing to assist me. i don't like racializing problems but i'm paying black tax
Helpful (0)
|Replies (0)RM
Refilwe M
1 reviews | Active since Jan 2020
19 Dec 2024, 15:42
Bad customer service
I took my car for repairs because the control unit was damaged. Paid deposit for on the 11th of November for the parts to be ordered from Germany. they said it takes 6 weeks for the parts to be delivered. i did not get any feedback or update on the order. on the 18th December i decided to enquire about the progress of the order. the service adviser informs me they ordered a wrong part. i have to wait another 6 weeks. i asked for a loan car since they are the ones who ordered a wrong part. I was told they don't have cars available. Complained to the service manager about the bad customer service but I'm not getting any assistance. I've been their customer for 5 years but they are not willing to assist me. i don't like racializing problems but i'm paying black tax
0
Replies (0)SG
Sharin G
1 reviews | Active since Jan 2020
29 Jul 2024, 10:42
Worst Service ever in 15 years
Worst service in the last 2 years. To my bitter regret, I bought my 3rd Mercedes Benz (A200) 2 years ago. Sorry I didn't even go to read because there are more problems on the car than any load-shedding. The thing has been sent in probably 8 times for the same problem. My first service person on my previous room was Hennie, what a shame they got rid of the best. Well then there is a Riaan mazar now, the more I tell him PLEASE go to THE DINGS' PREVIOUS services and see what the problem is. No need to ask. Okay now there is a third person Mark. Again please check the previous problems. Ok the car is back about a month for the same fault. A day later the same problem. A lady from MB calls and asks how the service was. The poor lady couldn't take it all in but promised a service manager would contact me. Wondering if I should wait until the car plan expires. I tell her I do NOT want another call, the service manager can make an appointment and come and hear the sound himself. No call to date. Last week I called Ruben to book a regular service for the 1st of August this morning I get a message and email to confirm my service FOR TODAY the 29th. MB can't even get a date right. The quality and staff at MB Menlyn is one of the worst ever. I'm sure they can ask any staff at retail and a better service will be provided
Helpful (0)
|Replies (0)SG
Sharin G
1 reviews | Active since Jan 2020
29 Jul 2024, 10:42
Worst Service ever in 15 years
Worst service in the last 2 years. To my bitter regret, I bought my 3rd Mercedes Benz (A200) 2 years ago. Sorry I didn't even go to read because there are more problems on the car than any load-shedding. The thing has been sent in probably 8 times for the same problem. My first service person on my previous room was Hennie, what a shame they got rid of the best. Well then there is a Riaan mazar now, the more I tell him PLEASE go to THE DINGS' PREVIOUS services and see what the problem is. No need to ask. Okay now there is a third person Mark. Again please check the previous problems. Ok the car is back about a month for the same fault. A day later the same problem. A lady from MB calls and asks how the service was. The poor lady couldn't take it all in but promised a service manager would contact me. Wondering if I should wait until the car plan expires. I tell her I do NOT want another call, the service manager can make an appointment and come and hear the sound himself. No call to date. Last week I called Ruben to book a regular service for the 1st of August this morning I get a message and email to confirm my service FOR TODAY the 29th. MB can't even get a date right. The quality and staff at MB Menlyn is one of the worst ever. I'm sure they can ask any staff at retail and a better service will be provided
0
Replies (0)FL
WH
William H
1 reviews | Active since Jan 2020
10 Jun 2024, 06:15
Poor service
Bought a new GLC then broke down within two months, now waiting for more than two months to get the car back. Poor communication from Mercedes to when I will get the car back or why it is taking so long.
Helpful (0)
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