EP
Express Pools
Unclaimed Business
EP
Performance(last 12 months):
Ranked In Home Services
#5NPS Score
0Unlikely
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Pascale C
1 reviews | Active since Jan 2020
20 Nov 2017, 20:43
Pool Scammers
We saw an ad in the Express for pools. We wanted to have a pool in our garden and there was a special for end of January: pool with free lapa. We called in a few companies for quotes and after some deliberations we settled for the one with the free lapa. We contacted the company on the ad found in the newspaper. Then we got the person to come visit us to discuss the future prospects. They came from East London. We did not have to pay a cent until they had dug the hole completely. then we had to pay 40% down. The next step was the concrete and marble-lite. They did that very quickly. They asked for payment after the pool was concreted. They wanted another 40% then. I objected as I asked where was the marble-lite. They told me to reread the contract and that the 40% was due after the cementing and not the marble-lite. I went to check the contract and indeed, it said that the 40% was due after the cementing. I was really put out. I asked them when they would start the lapa. They said that they would start the next week once payment was done. I paid the next 40%. Then we had bad weather for a few days so no work was done. We waited 4 days and no one came. Then we had good weather but still no one came. We phoned and could not get through on the phone or on emails. Two workers came the next day and hung around waiting for their bosses. My son just asked them to remove the piles of soil that were around the pool while they waited for their bosses. They worked all morning and removed one pile of rubble. Then they phoned their bosses and the bosses moaned at them for having come to work. They were told that they were to go home and that they would be told when to come back. They never came back. We believe that they never got paid for that morning's work. They had no idea like us that they were scammed. After a few days we realised that we had been scammed and left high and dry. It is a sick feeling that gets a hold of you. We opened a case by going to the police station. We went to the bank where we had deposited the money. The account was cleaned out immediately after our deposit. Fortunately we have photos as I took photos of every stage of the pool's progress. We have photos of the 2 mastermind and the workers. We have a contract with an address and banking details.
Helpful (0)
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Pascale C
1 reviews | Active since Jan 2020
20 Nov 2017, 20:43
Pool Scammers
We saw an ad in the Express for pools. We wanted to have a pool in our garden and there was a special for end of January: pool with free lapa. We called in a few companies for quotes and after some deliberations we settled for the one with the free lapa. We contacted the company on the ad found in the newspaper. Then we got the person to come visit us to discuss the future prospects. They came from East London. We did not have to pay a cent until they had dug the hole completely. then we had to pay 40% down. The next step was the concrete and marble-lite. They did that very quickly. They asked for payment after the pool was concreted. They wanted another 40% then. I objected as I asked where was the marble-lite. They told me to reread the contract and that the 40% was due after the cementing and not the marble-lite. I went to check the contract and indeed, it said that the 40% was due after the cementing. I was really put out. I asked them when they would start the lapa. They said that they would start the next week once payment was done. I paid the next 40%. Then we had bad weather for a few days so no work was done. We waited 4 days and no one came. Then we had good weather but still no one came. We phoned and could not get through on the phone or on emails. Two workers came the next day and hung around waiting for their bosses. My son just asked them to remove the piles of soil that were around the pool while they waited for their bosses. They worked all morning and removed one pile of rubble. Then they phoned their bosses and the bosses moaned at them for having come to work. They were told that they were to go home and that they would be told when to come back. They never came back. We believe that they never got paid for that morning's work. They had no idea like us that they were scammed. After a few days we realised that we had been scammed and left high and dry. It is a sick feeling that gets a hold of you. We opened a case by going to the police station. We went to the bank where we had deposited the money. The account was cleaned out immediately after our deposit. Fortunately we have photos as I took photos of every stage of the pool's progress. We have photos of the 2 mastermind and the workers. We have a contract with an address and banking details.
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Replies (0)LD
Lynn D
1 reviews | Active since Jan 2020
10 Oct 2017, 08:01
Being ripped off
We have installed a pool and the paving in my backyard in Feb 2015. Within a few months after laying the paving and experience a few rainfalls we noticed the grouting cracking and lifting. We brought this to the owners attention a couple of time, but he either ignores or make empty promises and don't show up. Also we send him numerous messages indicating that their was a crack in the concrete around the skimmer lid and the sides of the pool is bulging, but still almost 2 years later still no reply. In September 2017, after indicating that i am taking this further, his wife mentioned he is 'sick in bed', but she will send Jaap from Pools for Africa to inspect. Jaap came - inspected - agreed with the poor workmanship and damages that needs to be fixed - spoke to Ronnie...AND STILL NO REPLY FROM RONNIE. Despite numerous calls and messages we once again being ignored. Clearly don't value his contracts and customers. FED-UP!!
Helpful (0)
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Lynn D
1 reviews | Active since Jan 2020
10 Oct 2017, 08:01
Being ripped off
We have installed a pool and the paving in my backyard in Feb 2015. Within a few months after laying the paving and experience a few rainfalls we noticed the grouting cracking and lifting. We brought this to the owners attention a couple of time, but he either ignores or make empty promises and don't show up. Also we send him numerous messages indicating that their was a crack in the concrete around the skimmer lid and the sides of the pool is bulging, but still almost 2 years later still no reply. In September 2017, after indicating that i am taking this further, his wife mentioned he is 'sick in bed', but she will send Jaap from Pools for Africa to inspect. Jaap came - inspected - agreed with the poor workmanship and damages that needs to be fixed - spoke to Ronnie...AND STILL NO REPLY FROM RONNIE. Despite numerous calls and messages we once again being ignored. Clearly don't value his contracts and customers. FED-UP!!
0
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Zuriena H
1 reviews | Active since Jan 2020
23 Mar 2016, 12:11
Express Pools has redeemed themselves!
I was contacted by Express Pools after my initial report on the manner in which i was treated. Salomi has been absolutely amazing in sorting out the outstanding building plans, being apologetic and very efficient, she has restored by faith in Express Pools. Their workmanship cannot be faulted and their after sales support was spot on. Thankfully, now that i have my building plans albeit a year later,all is well again in the world and Express Pools have my vote.
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Zuriena H
1 reviews | Active since Jan 2020
23 Mar 2016, 12:11
Express Pools has redeemed themselves!
I was contacted by Express Pools after my initial report on the manner in which i was treated. Salomi has been absolutely amazing in sorting out the outstanding building plans, being apologetic and very efficient, she has restored by faith in Express Pools. Their workmanship cannot be faulted and their after sales support was spot on. Thankfully, now that i have my building plans albeit a year later,all is well again in the world and Express Pools have my vote.
0
Replies (0)ZH
Zuriena H
1 reviews | Active since Jan 2020
29 Dec 2015, 18:10
Express Pools do not value a contract
I had my pool installed more than a year ago and part of the contract was updated building plans arranged by the contractor. Today, 1year and 17 days later I still do not have my plans. Dispite numerous calls, messages and unfulfilled promises -still nothing. My calls are now being ignored and messages unanswered.i upheld my part of the contract, paid on time but Express Pools does not seems to value their contract or their customers
Helpful (0)
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Zuriena H
1 reviews | Active since Jan 2020
29 Dec 2015, 18:10
Express Pools do not value a contract
I had my pool installed more than a year ago and part of the contract was updated building plans arranged by the contractor. Today, 1year and 17 days later I still do not have my plans. Dispite numerous calls, messages and unfulfilled promises -still nothing. My calls are now being ignored and messages unanswered.i upheld my part of the contract, paid on time but Express Pools does not seems to value their contract or their customers
0
Replies (0)