LD
Lynn D
Active since Jan 2012
10
Reviews
0
Industries
Reviews
10 reviews78 months ago
DELAYS AT THE START: Recovery of Accident Claim
29 Oct, I reported an accident with Miway using their app - Claim . I paid the access and had my car repaired and returned to me 15 Nov. Kgomotso Mahaba was appointed to attempt on recovering my accident claim from the other party involved. I have made contact with her telephonically and via email indicating that there was video footage that can be requested by the shopping center. This information was provided 3 weeks ago, and still no one from Miway have requested the footage. I have provided Miway with the police case number and pics of the accident that indicated that the other party is at fault. I have received no communication from Miway, I always have to make contact, and today I phoned and found out that Kgomotso Mahaba is no longer with this department dealing with recovery of accident claims and that my file still has to be relocated to someone else. Even so, this is not suppose to be the cause of the delays. Why is this taking 3 weeks to receive authorization to request the video footage? Why is Miway not providing any assistance with my case?
105 replies
104 months ago
Being ripped off
We have installed a pool and the paving in my backyard in Feb 2015. Within a few months after laying the paving and experience a few rainfalls we noticed the grouting cracking and lifting. We brought this to the owners attention a couple of time, but he either ignores or make empty promises and don't show up. Also we send him numerous messages indicating that their was a crack in the concrete around the skimmer lid and the sides of the pool is bulging, but still almost 2 years later still no reply. In September 2017, after indicating that i am taking this further, his wife mentioned he is 'sick in bed', but she will send Jaap from Pools for Africa to inspect. Jaap came - inspected - agreed with the poor workmanship and damages that needs to be fixed - spoke to Ronnie...AND STILL NO REPLY FROM RONNIE. Despite numerous calls and messages we once again being ignored. Clearly don't value his contracts and customers. FED-UP!!
0 replies
105 months ago
****ing me financially
I experience a suspension on my land line in July - ********** 768. Contacted the call centre 24 /07/17 @ 03:30PM - spoke to Portia in the Billing Department. She informed that the account was suspended due to my account not being debited. I explained that I changed my bank from Standard Bank to FNB during the month of March, and visited Telkom Cape Gate to process the necessary instructions for Change of Bank. They provided evidence, beside showing you on screen that the information has been captured and banking details has been changed. Prior to this, a debit order instruction was also submitted from FNB, but it was declined and I was informed that I should do this myself as Telkom don’t except instructions from the bank. I received no communication from Telkom (Invoices or sms indicating that my account is in arrears) - as the incorrect e-mail was on their system. I have proof that there was sufficient money in my FNB bank account at all times each month for debit orders to run. Therefore, disputing – Line services suspension/ interruption during this month of July, due to their incompetent systems that I in place. Errors are made on my June, July and August Bill – Which I have emailed and not received any feedback yet.
122 replies
109 months ago
Best Services Ever - NOOOOOT
<p>My line got suspended / Locked because my account has not been debited, although instructions was given to Telkom Cape Gate during the Month of March 2017. Not sure why the debit order failed as I have proof that there was sufficient money in my bank account at the time. I disputed the additional amount charged of R294.00 (case reference: ********** 4), 05/05, still no reply. A Manuel payment of R1382.70 was made on the 05/05, and spoke to various consultants in your billing department (Yeoline Wax 09/05 – 11:18am, Lindokuhle Mnguni 10/05 – 07:23pm, Sidney Mashishi 12/05 - 10:05am, including Team Leader: Sihle Sithole) all indicating that my line would be activated either same day, or within a few hours – BUT STILL MY LINE IS SUSPENDED. This matter has been escalated to the Account Team Leader to no avail, or feedback, just leaving me with a SUSPENDED LINE. This is very inconvenient, and unfair toward paying for services that is not rendered to me.</p>
56 replies
117 months ago
WORST SERVICE BAD REPUTATION
<p>Customer Satisfaction – Not one of Telkom’s Company Goals. I have NEVER experience such pathetic “We don’t care attitude” from any other company” in all of my existence. I reported a faulty line on the 13/07 – 42 DAYS AGO. Ref: 170CWZ130716. Escalation Numbers are being closed without fixing my line. Phoned in numerous times, every time the same message that technician is remotely trying to fix the fault by the exchange. Or lately it’s there is a faulty line, technician has been assigned and that they will contact me. REALLY HOW MANY MONKEYS DOES IT TAKE TO FIX THIS? No service for 60 days – still being billed – SERIOULSY u all dont follow-up. Noleen from Telkom Social Media Team responded to my fault on the 10/08, I replied, but she still now have not acted on my reply. This is my 3rd COMPLAINT Falling on DEAF EARS? WT?</p>
53 replies
118 months ago
UNRELIABLE PATHETIC SERVICE
<p>Thumbs up to Telkom for their pathetic services and empty promises. I activated a land line with Telkom at the beginning of July. Thereafter the problems just escelated. I reported a faulty line on the 13/07 provided REF: 170CWZ130716. 19/09 Escelation Number: 876860. 13/08 Short Staff/Public Holiday No Assistance. 04/08 Escalation Number: 881371. All the above esclation numbers has been closed THIS WITHOUT A TECHNICIAN COMING OUT AND SOLVING THE FAULT. 02/08 New REF: AWK020816 Escelation Number: 10333. 08/08 SAME STORY. 10/08 Escalation Number: 882671. IT has been not a month since and every time the same message that technican is remotely trying to fix the fault by the exchange. GEEEZ remotely they not FIXING MY LINE...WHAT ABOUT ACTUALLY COMING OUT AND FIXING IT. AND STOP CLOSING THE ESCATIONS WITHOUT FIXING MY LINE. BEING BILLED FOR PATHETIC SERVICES. A MONTH?????1 WHOLE MONTH????</p>
106 replies
118 months ago
FRIENDLY STAFF WITH EMPTY PROMISES
<p>Tuesday, 16th July I logged called with Telkom for faulty line. On the 19th I phone to follow-up on progress - NO PROGRESS. My fault was ESCLALATED with escalation number: 876860. - as my fault has not be assigned to technician. Regularly phoned only to here the consultant continuously telling me that that they mobily checking the fault. 02/08 Reference: ********** 7 -Lesedi indicated that techncians were out to the box but could NOT CORRECT THE FAULT, therefore a new TEAM will be allocated. WT? Getting cheesed off REALLY - I dont even have TELKOM FOR 2 WEEKS and made endless calls with NO ONE FIXING MY LINE and to top things off..I GET BILLED FOR A FULL MONTHS FAULTY LINE - REALLY? landline number: ********** 768</p>
53 replies
124 months ago
Contracts Approved but due 2 Syst Glitch NO PHONE
I went to Cape Gate, Telkom Mobile, Friday 15 Jan. I was assisted by De Villiers. Approval for the 2 phone contracts was approved, paper work was done, deal was sealed. However their System did not release the approval, and I left the shop without the phones. De Villiers confirmed that it is approved, but he is going to escalate and it would be sorted the latest Monday, 18 Jan. In the interim, I indicated that I have been approved by another network but going to cancel the other networks deal as I am now approved by Telkom.<br> De Villiers called only Tuesday, 19th - Feedback: No Progress. Went back to Cape Gate the Thursday, 21st - Feedback: No Progress. I returned on Saterday 23rd - Feedback: Nothing and De Villiers is off that day. Assisted by Cavin who would have given feedback yesterday, Monday 25th. During this time, they are not calling me back at any stage, I keep on going to their shop as I can't phone them - with the same reply. \The phones has been approved but we seem to experience an internal system problem."What now?? And for how long do I have to hear the same excuse?? Who has the mandate to correct this system glitch then? Very Very Fustrating."""
75 replies
132 months ago
Turning my Blue Monday to Smilling Monday
Was a great and pleasant experience speaking to Diego. Provided me with an updated policy and good advice.<br>
76 replies
136 months ago
No Feedback
Claim: 610965 - Approved smash and grab. Very impressed with the fast responds and asistance.<br> Claim: 610976 - Approved theft unspecified items. Kholeka I am very impressed in how fast and efficient you handled this claim. <br> However I am dissapointed in the Claims Dept who have not yet adviced me as to where they are in the process with regards to my Factory Fitted Front Loader that was stolen. I dealt with Anya, who with our last telephonic conversation, she acknowledge that the consultatnt who assisted me with my policy had not provided me with the option of specifying my sound equipment.(Evidence as per tape recordings). I have left numerous messages on her answering machine as well as spoken to consultants on web chat. Still I have not received any feedback..I would appreciate it, if Miway could advice me on what is happening.
77 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (30%)
1 Star
6 (60%)