ExSolar Solar Solutions
2.7|16 reviews
MJFB
M J F Br
1 reviews | Active since Member
15 Dec 2022, 17:11
Revolting & abysmal service - AVOID AT ALL COSTS.
Absolute nightmare to deal with.
Another example of abysmal service in South Africa. Even if a product you buy here is faulty, they try every scummy trick in the book to try and avoid refunding you, insisting you take a replacement even though that violates the CPA.
My inverter was faulty within the first month of purchase, as confirmed by their staff. They insisted on processing a warranty claim with Victron, even though as per the CPA I requested a refund, which I was fully due. Their excuse? I don't have the cardboard box or paper manual it came with. I've offered to return all the other accessories.
I purchased a Victron MultiPlus inverter from this so-called "business" in November. The inverter was handed over without any configuration. I returned it to them twice, the first time being misconfigured by their staff and the second time they identified a fault and needed to process a warranty claim with Victron.
If you’re considering making a purchase - save yourself the hassle, headache and regret and rather deal with a competent company who is willing to lift a finger to provide decent customer service.
Absolutely lacklustre - avoid at all costs.
0/5 stars.
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Replies (264)ExSolar Solar Solutions 's replyOfficial
20 Dec 2022, 13:38Hi Matthew. As per our policy Returns & Repairs need to have its original packaging, all accessories and a proof of purchase, some these items was not returned therefore a full refund could not be made. You have also been informed that the inverter was returned to Victron and replaced under warranty, as per their limited 5 year warranty, and the new one is at our shop however you have indicated that you are not interested in a replacement unit. We hope this clears up any uncertainties about this issue.
Best regards,
ExSolar Solar Solutions 's reply20 Dec 2022, 13:38
Official
Hi Matthew. As per our policy Returns & Repairs need to have its original packaging, all accessories and a proof of purchase, some these items was not returned therefore a full refund could not be made. You have also been informed that the inverter was returned to Victron and replaced under warranty, as per their limited 5 year warranty, and the new one is at our shop however you have indicated that you are not interested in a replacement unit. We hope this clears up any uncertainties about this issue.
Best regards,
MJFB
M J F Br's updateReviewer Update
22 Dec 2022, 09:51UPDATE: 22 December 2022
This company sold me a faulty product, and absolutely refused to refund. They've tried their utmost to shirk their responsibility and have exhibited by far the most despicable customer service tactics I have ever witnessed.
I went into the store to try and resolve this and the managing director not only told me to leave, he then followed me outside the building and tried to intimidate me by taking photographs of my vehicle and the registration.
Absolutely nonsensical. They try to bully their customers out of refunds and demonstrate deplorable behaviour, threatening and intimidating. Avoid this business at all costs - you'll regret any cent you spend here.
This company sold me a faulty product, and absolutely refused to refund. They've tried their utmost to shirk their responsibility and have exhibited by far the most despicable customer service tactics I have ever witnessed.
I went into the store to try and resolve this and the managing director not only told me to leave, he then followed me outside the building and tried to intimidate me by taking photographs of my vehicle and the registration.
Absolutely nonsensical. They try to bully their customers out of refunds and demonstrate deplorable behaviour, threatening and intimidating. Avoid this business at all costs - you'll regret any cent you spend here.
MJFB
M J F Br's update22 Dec 2022, 09:51
Reviewer Update
UPDATE: 22 December 2022
This company sold me a faulty product, and absolutely refused to refund. They've tried their utmost to shirk their responsibility and have exhibited by far the most despicable customer service tactics I have ever witnessed.
I went into the store to try and resolve this and the managing director not only told me to leave, he then followed me outside the building and tried to intimidate me by taking photographs of my vehicle and the registration.
Absolutely nonsensical. They try to bully their customers out of refunds and demonstrate deplorable behaviour, threatening and intimidating. Avoid this business at all costs - you'll regret any cent you spend here.
This company sold me a faulty product, and absolutely refused to refund. They've tried their utmost to shirk their responsibility and have exhibited by far the most despicable customer service tactics I have ever witnessed.
I went into the store to try and resolve this and the managing director not only told me to leave, he then followed me outside the building and tried to intimidate me by taking photographs of my vehicle and the registration.
Absolutely nonsensical. They try to bully their customers out of refunds and demonstrate deplorable behaviour, threatening and intimidating. Avoid this business at all costs - you'll regret any cent you spend here.