1 reviews | Active since Member
Absolute nightmare to deal with.
Another example of abysmal service in South Africa. Even if a product you buy here is faulty, they try every scummy trick in the book to try and avoid refunding you, insisting you take a replacement even though that violates the CPA.
My inverter was faulty within the first month of purchase, as confirmed by their staff. They insisted on processing a warranty claim with Victron, even though as per the CPA I requested a refund, which I was fully due. Their excuse? I don't have the cardboard box or paper manual it came with. I've offered to return all the other accessories.
I purchased a Victron MultiPlus inverter from this so-called "business" in November. The inverter was handed over without any configuration. I returned it to them twice, the first time being misconfigured by their staff and the second time they identified a fault and needed to process a warranty claim with Victron.
If you’re considering making a purchase - save yourself the hassle, headache and regret and rather deal with a competent company who is willing to lift a finger to provide decent customer service.
Absolutely lacklustre - avoid at all costs.
0/5 stars.
Best regards,
Best regards,
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