MB
M J F Br
Active since Jul 2012
30
Reviews
0
Industries
Reviews
30 reviews35 months ago
Service levels sorely lacking
First (and last) time shopper. Ordered a mattress indicated as in-stock online, received notification it was not in stock, offered an alternative product for the same price although 30% cheaper at most other retailers with claim that it was the same one I ordered. Requested a refund and then needed to jump through hoops (fill in forms, get bank confirmation letter), instead of just refunding it to the credit card I used during checkout. Would not recommend, very poor service.
53 replies
38 months ago
Blown away
First time customer on the online store and experienced some of the most top notch service I've ever had in South Africa. World-class! Big shout out to Michaela who assisted me like an absolute pro.
0 replies
38 months ago
Discovery Bank Sucks
Lodged a dispute on an unauthorized charge on Sunday, March 5th. Followed up on Tuesday March 7th, no response. Followed up on Wednesday, March 8th, no response. Today, March 15th, still no response. Discovery doesn't give a @#!*(& about it's customers, 0/10 would not recommend
159 replies
39 months ago
Absolute joke - avoid at all costs
Absolute joke of a company. Call centre is unprofessional - claims go unanswered, as do emails. Avoid at all costs.
0 replies
39 months ago
Naked Insurance does not honour claims -hands you off to third party, ignores emails and calls
Very poor service. Have been struggling to get Naked to honour an insurance claim on my vehicle, have been a client for years. They handed the claim off to a third party who hasn't responded in weeks and is of no help. I called through yesterday and still no update. Don't be fooled by their claims of autonomy or an impressive AI running their insurance system - this company is just a cash grab and does not offer valid insurance. 0/10 would recommend
132 replies
41 months ago
Revolting & abysmal service - AVOID AT ALL COSTS.
Absolute nightmare to deal with. Another example of abysmal service in South Africa. Even if a product you buy here is faulty, they try every scummy trick in the book to try and avoid refunding you, insisting you take a replacement even though that violates the CPA. My inverter was faulty within the first month of purchase, as confirmed by their staff. They insisted on processing a warranty claim with Victron, even though as per the CPA I requested a refund, which I was fully due. Their excuse? I don't have the cardboard box or paper manual it came with. I've offered to return all the other accessories. I purchased a Victron MultiPlus inverter from this so-called "business" in November. The inverter was handed over without any configuration. I returned it to them twice, the first time being misconfigured by their staff and the second time they identified a fault and needed to process a warranty claim with Victron. If you’re considering making a purchase - save yourself the hassle, headache and regret and rather deal with a competent company who is willing to lift a finger to provide decent customer service. Absolutely lacklustre - avoid at all costs. 0/5 stars.
264 replies
41 months ago
Abysmal service and delete reviews
Word of warning: this company tries to have reviews deleted from HelloPeter. Reported this to the HP team for review. :) Absolute nightmare to deal with. Belligerent CEO (David Cooke). I purchased a Victron MultiPlus inverter from this company in November. The inverter was handed over without any configuration. I returned it to them twice, the first time being misconfigured by their staff and the second time they identified a fault and needed to process a warranty claim with Victron. I was then told I could not get a full refund as I did not return the cardboard box it came with, along with the manual. If you’re considering making a purchase - save yourself the hassle and rather deal with a company who are willing to lift a finger to provide decent customer service. Absolutely lacklustre - avoid at all costs. 0/5 stars.
132 replies
41 months ago
Abysmal customer service
Absolute nightmare to deal with. Belligerent CEO (David Cooke). I purchased a Victron MultiPlus inverter from this company in November. The inverter was handed over without any configuration. I returned it to them twice, the first time being misconfigured by their staff and the second time they identified a fault and needed to process a warranty claim with Victron. I was then told I could not get a full refund as I did not return the cardboard box it came with, along with the manual. If you’re considering making a purchase - save yourself the hassle and rather deal with a company who are willing to lift a finger to provide decent customer service. Absolutely lacklustre - avoid at all costs. 0/5 stars.
132 replies
44 months ago
Top Deck MTG Store Craighall = Cancer
Top Deck MTG store in Craighall offers absolutely abysmal service levels, they don't other replying to email and take no accountability. Generic email responses if you are lucky, usually typed up by some troglodyte who isn't competent enough to correctly spell your name. 0/10 would recommend, save yourself the pain and deal with a more reputable store like Dracoti, Sad Robot, D20 etc.
0 replies
48 months ago
Tiger Wheel & Tired of kak service
Abysmal service. Took my vehicle in to their Somerset West branch at 1PM on 25 April to get two tyres replaced. Returned at 3PM only to be told they hadn't even started yet. I was told I could come back at that time to collect, absolutely appalling service.
74 replies
Review Distribution
5 Star
9 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (10%)
1 Star
18 (60%)