Disgusted with Eye save Atlantis

20 May 2023 went for an eye test at Atlantis eye save optometrist, 1 week later received my blue frame, which was perfect. 2 weeks later 1 of the *****s on the frame came loose and I returned it for repairs. After 1 week I went back and was told that the blue frames was out of stock and decided to give me a Grey frame. I accepted the Grey frame, but after proper inspection at home I noted the sides of the lenses was showing. On my blue frame the side of the lenses was not showing. I took it back and theg send it back to their factory. 1 week layer received the Grey frame again and it still had the same issue, sides of lenses was showing. They send it back to their factory and attempted again to resolve this matter. After 3 times of sending it back the factory admitted that it was a factory default and cannot be rectified. The owner the demanded his reception ladies not to assist me any further and for future business and to take the glasses, and refund me the money paid.

The money was never reversed to mg medical aid and I laid a formal complaint at the HPCSA. After the HPCSA conducted an investigation and demanded eye save to pay the refund, the refund was only paid on 22 August 2024.

It appears that eye save atlantis wanted to get anyway with this. This is unprofessional, dishonest and somehow *****ulent. Would not recommend!