Incompetent and poor management

Extraordinarily poor service. Sold me a pair of R5,000 glasses frames that had a defect in the coating on the frame that was noticed by my optometrist. I returned the frames and they examined them and agreed to replace them. I left with the original frames as I needed them for daily use and was advised that a new pair would be ordered and that I would be contacted in 2 weeks. A month on I had not been contacted and I called in only to find out that my account had not been updated to show that the frames had been ordered and that no-one knew whether they had or had not in fact been ordered. I was promised a call back by the manager the following day following their further research. I did not receive this call and once again I am finding myself needing to chase them. This is clearly a case of nice store forget about the service. I do not recommend that you trust this store or this brand with your purchase as frankly they are incompetent and don't care. Poorly organised and barely managed they are a classic example of absent management and poor training. No COVID protocols were enforced in the store and the store exceeded the limit for the allowed number of customers at the time of my visit.