AV
Anthony V
Active since Dec 2020
2
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0
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Reviews
2 reviews59 months ago
Incompetent and poor management
Extraordinarily poor service. Sold me a pair of R5,000 glasses frames that had a defect in the coating on the frame that was noticed by my optometrist. I returned the frames and they examined them and agreed to replace them. I left with the original frames as I needed them for daily use and was advised that a new pair would be ordered and that I would be contacted in 2 weeks. A month on I had not been contacted and I called in only to find out that my account had not been updated to show that the frames had been ordered and that no-one knew whether they had or had not in fact been ordered. I was promised a call back by the manager the following day following their further research. I did not receive this call and once again I am finding myself needing to chase them. This is clearly a case of nice store forget about the service. I do not recommend that you trust this store or this brand with your purchase as frankly they are incompetent and don't care. Poorly organised and barely managed they are a classic example of absent management and poor training. No COVID protocols were enforced in the store and the store exceeded the limit for the allowed number of customers at the time of my visit.
0 replies
65 months ago
DO NOT USE THIS COMPANY. FRAUDULENT LIARS.
Extraordinarily incompetent. Extraordinarily useless. An utter failure of a company, fraudulent staff, lazy, sleepy staff who lie and sleep rather than deliver. I have been lied to over the past 48 hours 11 times regarding a delivery. A simple delivery, a box to an easily found central location. Extremely fast to take your money, contact you for VAT and duty and once they have your money and your goods they fall asleep. The call centre is useless, they lie to you, they place you on hold for 30 minutes at a time, they lie to you some more. The joke of a button on their website to reach Jed Michaletos' and his senior management team reaches an auto responder and stops there. He's ex SARS management so we know exactly how incompetent he is right there. Do not trust this company with your goods. Do not believe this company and their promises as they are full of lies and deceit. There is no management here, he's on the golf course, totally out of touch with what is not happening in his organisation. DHL Express Cape Town - This is the worst courier company in South Africa, I thought UPS was poor but DHL has taken my understanding of a useless and totally incompetent company to a new level. DO NOT USE THIS COMPANY. FRAUDULENT LIARS.
56 replies
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