Ez bikes
3.8|34 reviews
Responds in 96 hours 17 min
RB
Rudi B
1 reviews | Active since Member
22 Aug 2025, 12:45
Considering EZ bikes, read this first...
I received my bike on June 28th after a 3-month wait, and I was excited. Unfortunately, I noticed a few small issues right away and reported them, but I didn’t worry too much since I loved the bike. However, just a week later, at 199 km, it completely stopped working during light rain—the lights, alarm, and hooter all failed.
I reported this immediately and was told a repair technician would be in my area in 2-3 weeks. I asked about having an auto electrician take a look, but they couldn't help due to lack of expertise. EZ Bikes assured me this was acceptable.
Three weeks later, the technician arrived but had no spare parts and promised to return in two days. Instead, it took five days for him to come back again—still without any necessary parts. The bike remains unfixed.
I was offered a new bike but later told another mechanic would handle the repairs, assuring me I'd have it back in a matter of days. There's been no new bike and no loan unit provided, despite initial promises.
Now I’ve discovered I'm two months behind on payments, which makes no sense since I’ve only had the bike for a month and a half and already paid for the first month. When I contacted accounts, they brushed me off, insisting I just pay up as their computer couldn't possibly be wrong.
As of August 22nd, it’s been 7 weeks since delivery and I’m being ignored by everyone at the company. There’s no update on the repair status or clarification on the amount owed.
I am extremely disappointed with EZ Bikes. The bike has been unroadworthy since week 1, and I still have no registration or licensing from them. Seven weeks without a number plate or disk? This is unacceptable.
Having a great product doesn’t justify treating your customers this poorly. I had the bike for a week before it encountered serious problems, and I’ve been patient with the repair and licensing issues. But to suggest that I owe money for a period when the bike was out for repairs is ridiculous.
I don’t expect a response to this post, as it seems like these concerns will just be ignored like many others. Ignoring customers who have been wronged is simply unacceptable.
Helpful (0)
Replies (3)0
Replies (3)RB
Rudi B's updateReviewer Update
26 Aug 2025, 11:33The 26th and im still without a bike.
59 days since delivery
52 days since all electronics stopped working
24 Days since technician made it inoperable
19 Days in repair
Payments being deducted, but literally for nothing.
59 days since delivery
52 days since all electronics stopped working
24 Days since technician made it inoperable
19 Days in repair
Payments being deducted, but literally for nothing.
RB
Rudi B's update26 Aug 2025, 11:33
Reviewer Update
The 26th and im still without a bike.
59 days since delivery
52 days since all electronics stopped working
24 Days since technician made it inoperable
19 Days in repair
Payments being deducted, but literally for nothing.
59 days since delivery
52 days since all electronics stopped working
24 Days since technician made it inoperable
19 Days in repair
Payments being deducted, but literally for nothing.
Ez bikes's replyOfficial
26 Aug 2025, 13:02Hi Rudi,
Thanks for sharing your “creative” version of events. 😊 Since honesty matters, here are the actual facts:
• Your bike did not “mysteriously break down.” It was remotely disabled because of non-payment. Instead of resolving your account, you began tampering with the bike and the tracker — confirmed by our independent technician.
• You sent us old proof of payment slips while claiming they were for the current month. That is not an “error,” it’s fraud, and we will be opening a criminal case with the SAPS to deal with this properly.
• You have been rude, sarcastic, and abusive towards our staff. Our team remained professional, but we do not tolerate harassment.
• Payments for our bikes are based on a monthly rent to own agreement of which you signed — not a “daily rental” system as you demanded.
We value genuine customers and always resolve legitimate issues quickly (our track record shows this). But attempting to mislead us with fake payments while refusing to honor the agreement isn’t a “service issue” — it’s misconduct.
To anyone reading this review: EZ Bikes stands by our product and our customers. We encourage potential buyers to read our many positive reviews and not let one dishonest experience paint the wrong picture.
Thanks for sharing your “creative” version of events. 😊 Since honesty matters, here are the actual facts:
• Your bike did not “mysteriously break down.” It was remotely disabled because of non-payment. Instead of resolving your account, you began tampering with the bike and the tracker — confirmed by our independent technician.
• You sent us old proof of payment slips while claiming they were for the current month. That is not an “error,” it’s fraud, and we will be opening a criminal case with the SAPS to deal with this properly.
• You have been rude, sarcastic, and abusive towards our staff. Our team remained professional, but we do not tolerate harassment.
• Payments for our bikes are based on a monthly rent to own agreement of which you signed — not a “daily rental” system as you demanded.
We value genuine customers and always resolve legitimate issues quickly (our track record shows this). But attempting to mislead us with fake payments while refusing to honor the agreement isn’t a “service issue” — it’s misconduct.
To anyone reading this review: EZ Bikes stands by our product and our customers. We encourage potential buyers to read our many positive reviews and not let one dishonest experience paint the wrong picture.
Best regards,
Ez bikes's reply26 Aug 2025, 13:02
Official
Hi Rudi,
Thanks for sharing your “creative” version of events. 😊 Since honesty matters, here are the actual facts:
• Your bike did not “mysteriously break down.” It was remotely disabled because of non-payment. Instead of resolving your account, you began tampering with the bike and the tracker — confirmed by our independent technician.
• You sent us old proof of payment slips while claiming they were for the current month. That is not an “error,” it’s fraud, and we will be opening a criminal case with the SAPS to deal with this properly.
• You have been rude, sarcastic, and abusive towards our staff. Our team remained professional, but we do not tolerate harassment.
• Payments for our bikes are based on a monthly rent to own agreement of which you signed — not a “daily rental” system as you demanded.
We value genuine customers and always resolve legitimate issues quickly (our track record shows this). But attempting to mislead us with fake payments while refusing to honor the agreement isn’t a “service issue” — it’s misconduct.
To anyone reading this review: EZ Bikes stands by our product and our customers. We encourage potential buyers to read our many positive reviews and not let one dishonest experience paint the wrong picture.
Thanks for sharing your “creative” version of events. 😊 Since honesty matters, here are the actual facts:
• Your bike did not “mysteriously break down.” It was remotely disabled because of non-payment. Instead of resolving your account, you began tampering with the bike and the tracker — confirmed by our independent technician.
• You sent us old proof of payment slips while claiming they were for the current month. That is not an “error,” it’s fraud, and we will be opening a criminal case with the SAPS to deal with this properly.
• You have been rude, sarcastic, and abusive towards our staff. Our team remained professional, but we do not tolerate harassment.
• Payments for our bikes are based on a monthly rent to own agreement of which you signed — not a “daily rental” system as you demanded.
We value genuine customers and always resolve legitimate issues quickly (our track record shows this). But attempting to mislead us with fake payments while refusing to honor the agreement isn’t a “service issue” — it’s misconduct.
To anyone reading this review: EZ Bikes stands by our product and our customers. We encourage potential buyers to read our many positive reviews and not let one dishonest experience paint the wrong picture.
Best regards,
RB
Rudi B's updateReviewer Update
26 Aug 2025, 16:50How is it possible that it would be turned off after 7 days if I paid for the first month on the 28th?
Ive sent through the conversations I've had with your staff members to the hello Peter team and will wait for them to respond.
Also please go and read the threads I never sent you Pops stating that it was recent payments...
Pls go read it and you'll note that I was making a point that my first month was paid.
I have never in my life dealt with something like this.
Ive sent through the conversations I've had with your staff members to the hello Peter team and will wait for them to respond.
Also please go and read the threads I never sent you Pops stating that it was recent payments...
Pls go read it and you'll note that I was making a point that my first month was paid.
I have never in my life dealt with something like this.
RB
Rudi B's update26 Aug 2025, 16:50
Reviewer Update
How is it possible that it would be turned off after 7 days if I paid for the first month on the 28th?
Ive sent through the conversations I've had with your staff members to the hello Peter team and will wait for them to respond.
Also please go and read the threads I never sent you Pops stating that it was recent payments...
Pls go read it and you'll note that I was making a point that my first month was paid.
I have never in my life dealt with something like this.
Ive sent through the conversations I've had with your staff members to the hello Peter team and will wait for them to respond.
Also please go and read the threads I never sent you Pops stating that it was recent payments...
Pls go read it and you'll note that I was making a point that my first month was paid.
I have never in my life dealt with something like this.