RB
Rudi B
Active since May 2018
8
Reviews
0
Industries
Reviews
8 reviews5 months ago
Cellphone banking without the assistance required
The absolute worst customer service I have ever experienced! The idea behind cellular banking is to simplify life, but not with these guys. I've tried every ussd code provided and called every number but I can't draw money that is in my zero easy account. Joke is that it's been going on for months now and I'm still battling.
53 replies
7 months ago
A better experience, but still waiting
After delivery I had some issues with the electronics of my bike, but after peaking to Lerato and Anthony most of the issues were sorted, exept for the number plate and disk. I've been through a few roadblocks and it's been very close for the bike to be impounded. Other than that I appreciate you guys helping out in the end even though billing for a month die to time in repair and paying a premium for insurance whilst the bike is not registered is a bit odd.
0 replies
8 months ago
Considering EZ bikes, read this first...
I received my bike on June 28th after a 3-month wait, and I was excited. Unfortunately, I noticed a few small issues right away and reported them, but I didn’t worry too much since I loved the bike. However, just a week later, at 199 km, it completely stopped working during light rain—the lights, alarm, and hooter all failed. I reported this immediately and was told a repair technician would be in my area in 2-3 weeks. I asked about having an auto electrician take a look, but they couldn't help due to lack of expertise. EZ Bikes assured me this was acceptable. Three weeks later, the technician arrived but had no spare parts and promised to return in two days. Instead, it took five days for him to come back again—still without any necessary parts. The bike remains unfixed. I was offered a new bike but later told another mechanic would handle the repairs, assuring me I'd have it back in a matter of days. There's been no new bike and no loan unit provided, despite initial promises. Now I’ve discovered I'm two months behind on payments, which makes no sense since I’ve only had the bike for a month and a half and already paid for the first month. When I contacted accounts, they brushed me off, insisting I just pay up as their computer couldn't possibly be wrong. As of August 22nd, it’s been 7 weeks since delivery and I’m being ignored by everyone at the company. There’s no update on the repair status or clarification on the amount owed. I am extremely disappointed with EZ Bikes. The bike has been unroadworthy since week 1, and I still have no registration or licensing from them. Seven weeks without a number plate or disk? This is unacceptable. Having a great product doesn’t justify treating your customers this poorly. I had the bike for a week before it encountered serious problems, and I’ve been patient with the repair and licensing issues. But to suggest that I owe money for a period when the bike was out for repairs is ridiculous. I don’t expect a response to this post, as it seems like these concerns will just be ignored like many others. Ignoring customers who have been wronged is simply unacceptable.
3 replies
10 months ago
Disappointed
I encountered issues with a pair of shoes I purchased, and despite my sale being traceable through my membership club, I have yet to receive any feedback. I've reached out through emails, Facebook requests, and several other platforms—over ten in total—without any response. This lack of communication is unacceptable, and I expect to hear back soon.
0 replies
10 months ago
Ares - Purchased at Sneaker Factory
As an 80s kid, I was raised to appreciate quality, and that’s why I've always stood by the Hi-tec brand. My last pair lasted about five years before showing significant wear, so I decided it was time for an upgrade. Without hesitation, I purchased the Hi-tec Ares from our local sneaker factory in Greenacres (Port Elizabeth). Having read that these shoes can run a bit snug, I opted for size 11 instead of my usual 10. However, just three months in, they started to tear, and the sole of one shoe came loose while I was at work—forcing me to drive home to grab another pair. Given my long-standing loyalty to the brand for over 30 years, I wanted to believe this was an anomaly. I thought maybe the size difference impacted the fit, so I bought a new pair in size 10 the very next day. These lasted just five weeks. Despite being an SF club member with all my purchases logged in the system, my request for an exchange was denied because I no longer had the receipt. Their claim? Some vague notion of misuse. It’s hard to imagine, considering these shoes are marketed for off-road adventures, trails, hiking, and more. As a Sales Executive at a second-hand car dealership, my job is primarily in the office—I don’t run trails, hike, or do any heavy running. The quality of these shoes is so disappointing that I genuinely believe an investigation is warranted. You need to determine whether the resellers are offering counterfeit products or if there’s a significant manufacturing issue. It’s disheartening to see a brand I once trusted delivering such subpar quality. I expected much more from Hi-tec.
159 replies
24 months ago
No stories please just pay me the money you stole!
A lady called me in September and offered me a cellphone contract, even though ive never heard of always connect they were offering contracts from mtn and they had a functional website so i decided that it was trustworthy. It is now May and these clowns have been deducting a "subscription fee" every month since. I have no idea what services they offer exept the cellphone contract that was promised, but never materialized. They should be handed over to an ombudsman. How is it possible for a company to get away with this? If you leave a review on the site, then they request thst you call them, ive waited on the line untill it goes dead, this has happened more than once! Then they request that you leave a msg on FB, then email customer support.... By this time some clown/bot has communicated with you on 3 seperate occasions, but there is still no response as to the fact that they have been taking my money for the last 6 months.
0 replies
34 months ago
godaddy should go %^$#@@ themselves
I wanted to add a online store to my current website. Before doing so I requested to speak to one of the 24h support members. The person I spoke to said that there would be no issues in registering the payment platform to my site. This was not the case after paying for the upgrade, i came to a point where I could not register payment details as the site doesnt recognize the country that I reside in. I spent the next hour speaking to another support member that came to the conclusion that the only way for me to receive my refund for the upgrade was to delete the website that ive been paying for the last few months. Not to mention the amount of hours spent on actually creating the site. If anyone reading this today , is in the market for a provider , please do yourself a favour and stay away from the bull**** that they would like you to believe. The support line merely gives generic answers that are basically just question set out to annoy you into eventually giving up. this is an actual responce that i received. "Please note that if you are looking for the refund, the product must be deleted - YES As you said that you downgraded the plan from e-commerce to standard that means the upgradation charges are extended it's validity.' Vanu G from the highly awarded support team at godaddy.
0 replies
97 months ago
MTN delays
I have been with MTN for a long time and there have been issues in the past, but none like I have experienced tonight. I sent a airtime transfer of R100 to a friend who is currently going through some family issues. The idea was that he would contact other family members in order to inform them of a loss of a family member. It is now 3hours later and Im still waiting on the airtime to appear on his phone even though it has already been deducted from my account. After calling the call center numerous times I have now finally been told that the transfer could take up to 24hours. I would like to take this opportunity to inform mtn that in certain situations sending someone airtime could be a serious matter.
53 replies
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1 (12.5%)
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1 Star
7 (87.5%)