EZ Shuttle - Poor service

This company was paid to pick me up and take me to the airport. The driver arrived and I asked him to wait as I was on my way home. He was very arrogant and impatient and I was not sure if he was a meter taxi or not. When I got home, he had left. I called him - then he said he cannot wait more than 30 minutes. I asked him why didnt he tell me this upfront. I asked him to come back but he refused and asked me to call his office. He was very aggressive and arrogant. He did not bother to call me or even watsapp me to tell me he was leaving. It seems like he wanted to leave all the time. The dealings with the office was no better - none of them was interested in helping me get to the airport - all they were interested in was to make sure the company was not at fault. They wanted to investigate but none of them came back to me - I had to call them several times. Yes I was not there on time, but surely have some consideration or at least explain the process before or let me know he was leaving, or try to assist in some way. I got to the airport and the flight had already closed. This is very poor customer service - they know nothing about customer service and don't care

I definitely would not recommend this company to anyone.