CM
Calvin M
Active since May 2014
3
Reviews
0
Industries
Reviews
3 reviews9 months ago
EZ Shuttle - Poor service
This company was paid to pick me up and take me to the airport. The driver arrived and I asked him to wait as I was on my way home. He was very arrogant and impatient and I was not sure if he was a meter taxi or not. When I got home, he had left. I called him - then he said he cannot wait more than 30 minutes. I asked him why didnt he tell me this upfront. I asked him to come back but he refused and asked me to call his office. He was very aggressive and arrogant. He did not bother to call me or even watsapp me to tell me he was leaving. It seems like he wanted to leave all the time. The dealings with the office was no better - none of them was interested in helping me get to the airport - all they were interested in was to make sure the company was not at fault. They wanted to investigate but none of them came back to me - I had to call them several times. Yes I was not there on time, but surely have some consideration or at least explain the process before or let me know he was leaving, or try to assist in some way. I got to the airport and the flight had already closed. This is very poor customer service - they know nothing about customer service and don't care I definitely would not recommend this company to anyone.
0 replies
39 months ago
UFO Furniture Midrand and Centurion - Brilliant Service
I want to compliment UFO Midrand and Centurion for the brilliant service I received from Newman and the wonderful lady in Midrand who went out of their way to get me a TV stand which I needed urgently. Midrand was closed but they made sure they got Centurion who was still open to get this TV stand for me and the service I received from Centurion was excellent. Many thks and keep it up. Your store will be the 1st place I come to when buying again. Rgds Calvin
132 replies
39 months ago
Hi Fi Corp Woodmead - Arrogant Manager defends atrocious service.
Hi not sure why I have to give them a star - thats the last thing they deserve!! On my way to Makro, I had the misfortune to stop off at this place in Woodmead. It was on New Years eve at around 11am, and there were no customers in the store - totally empty, but still no one to assist me. I had to go back to the entrance to ask the guy at the door where the TV stands were. I found a stand, but there were no prices (only prices of TVs), so I had to speak to a salesman. The guy from the door went to the back and called a salesman. He said that stand I was interested in was the only one they had and was not for sale. I asked to speak to the Manager, but he came back and said the Manager was busy receipting or receiving,and was too busy to speak to a customer. He went back and came back and said the Manager said it was not policy to sell items from the floor to customers. As that was the only stand I was interested in, there was nothing left to do as the Manager wasnt bothered to speak to me, so I left. But as it was New Years eve, and I had a number of things to do, I decided to go back and see if I can get it, despite the poor service. BAAD MISTAKE!!! I spoke to Mandla and he apologised for the Manager and said he will assist me. He went and found a stand - now they had 1 in stock - and I bought it. He said he will assemble it for me. He went to ask his manager, who was now on the floor, but didnt bother to come speak to me. I went up to him and asked him why is the service so poor here. He became aggressive and said there were 2 people helping me - how many people do I want!! I said I had to look for people and wanted to speak to him, but he was too busy - then out of frustration I made a mistake and said *** - it was his opportunity he was waiting for. He forgot about the poor service and why I was frustrated in the 1st place but honed in on the fact I said ***. He said he couldn't talk to me if I swore and he can't have a proper conversation if I was going to swear. I told him I just said that 1 word out of frustration but he didnt want to speak further. I told him, even with 3 degrees, I wouldn't be able to have a proper conversation with him. Another mistake out of frustration - he then latched on to the fact I mentioned degrees and went on about it. This guy seems like he had lots of experience in being able to deflect attention away from his poor service. Eventually I gave up and told him the reason the staff are so poor at customer service is because they follow him. He told me not to raise my voice, I was disturbing the other customers!!! He never bothered to find out what was the problem or why I was angry or what he could do to improve - he didnt give a flip. I cancelled my sale and left the store and went to Makro and bought the TV and to UFO and bought a beautiful plasma stand, The service at UFO was unbelievable. Although the store was closed by the time I got there, they went out of their way to help me, even getting the stand from their Centurion branch. Newman from Centurion and the wonderful lady (whose name I unfortunately forgot from Midrand) showed me what customer service was about. They were eager to do the sale and was not doing me a favour my serving me. I wish they could go teach that Prof of Customer Service at Hi fi Corp a few things on how to assist customers. He was the most arrogant, disgusting and obtuse person I have ever come across. He should stay in the back permanently, where he belongs, cause helping customers is definitely not his forte. I noticed the store has been reduced to less than a quarter of its original size, but if this 'genius' is allowed to continue to manage that store, I'm afraid it'll have to close down permanently. @JDG, Please remove this pathetic excuse for a Manager, and put someone who understands why customers and sales are important. Rgds Calvin
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
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3 Star
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2 Star
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1 Star
2 (66.66666666666667%)