Bad Customer Service

I ordered couches end of August. They quoted me a lead time of 8-12 weeks. I did not have a problem with the lead time.

The problem came whenever I tried to follow up to see the progress. I could not get a hold of anyone. The started ignoring my calls and whats-apps. Only when I message then on Facebook did they tell me they will get someone to come back to me. Which no one did, until I started calling non stop and threatening to cancel my order.

I eventually got a hold of someone, They told me delivery will take place on Saturday, which it didn't. On Tuesday I was promised delivery again. On Tuesday when I called to confirm they forgot to schedule my delivery. Same thing happened on Wednesday. On Thursday I couldn't get through to anyone, but finally after 6pm Thursday night they delivered my couches to me.

The couches are comfy enough, but the one side already has a small tear in it.

If you don't mind waiting a long time for your couches, you can order from them.