Pathetic customer service, Crooks of note and bad quality products

I have rated them 1 star because we do not have negative scoring point.

It took them 7 months to deliver my couches (not what I had initially ordered) and they refused to refund me the balance after I took cheaper couches instead of my initial order. Oh, also the couch I received started tearing apart (stitches coming out) after I have only had it for 2 weeks. I had even took the matter to consumer goods ombudsman and they failed to assist me because no one in the company responded to their calls and emails; I was advised to take the matter to small claims court.

I bought couches at their Clearwater branch in October 2019. I was advised I will get my couches in 6 weeks time. 6 weeks came and passed and I received so many excuse up until factory closures in December. January 2020 I started asking for a refund after realizing despite numerous follow ups (calls to head office, whatsApp, emails and visit to Randburg branch) I was not going to get any couches. I started getting new excuses about someone from finance not being available to approve my refund. This happened all the way into May 2020.

In June I saw them advertise on Facebook, I acted as a new customer, I got their attention and even chose couches from what they had. When it was time to pay I advised I had paid long ago and would like to take the available couches since I have been waiting for months for my couches. They did try to tell me to wait until they can make me the couch I initially ordered, I refused, knowing this was my only chance to try and get something for the money I paid. Newly selected couch was delivered 2 weeks later and 2 weeks later it started to unstitch. I did not even bother calling them, as I knew if they took the couch back, I might never get it back again.

Do not buy from this shop! I repeat, do not buy from F.A.B Furniture, you will regret it for the rest of your life.