NS
Ntombi S
Active since Nov 2018
5
Reviews
0
Industries
Reviews
5 reviews6 months ago
Intercape’s Service and hygiene standards have seriously deteriorated
I’ve been using Intercape for over 10 years, and unfortunately, the service has gone downhill badly. My recent experiences were extremely disappointing — from hygiene to administration and even bus maintenance. 1. Hygiene Issues On 1 October, I booked an Intercape bus from Johannesburg to Durban. To my surprise, the Intercape driver directed me to a Big Sky bus without any explanation. The moment I stepped in, the bus reeked of urine. The smell was unbearable — I moved from the back to the front, but it made no difference. Then again, on 12 October, I took the bus from Durban to Johannesburg, and it was the same story — a terrible smell of urine as soon as I boarded. Passengers even asked for a different bus, but we were told the lavatory was blocked and that someone had tried to fix it. They sprayed deodorizer, but the smell stayed with us all the way from Durban to Johannesburg. It was honestly disgusting and made the trip very uncomfortable. 2. Poor Admin and Delays As soon as we left the Durban station, the drivers realized there was an extra passenger on board. Instead of resolving it immediately, we only stopped in Pietermaritzburg, where the issue caused over an hour’s delay. It turned out a passenger meant to travel to Bethlehem had boarded the wrong bus. We had to wait for the person to be transferred, causing even more delays. This was frustrating, especially with the awful smell we were already enduring. 3. Mechanical Problems To make things worse, later in the trip the bus started shaking and vibrating badly. This happened in the middle of nowhere near Balfour — no lights, no safety, just darkness. The driver was patient and tried his best to move the bus to a safer spot, but he was told by Intercape staff to stop because he’d be held liable for any damage. That felt unfair since he was only trying to ensure our safety. After years of being a loyal customer, I’m honestly disappointed. The hygiene, the poor admin, and the lack of maintenance show how much Intercape’s standards have dropped. I may be one passenger, but I doubt I’m the only one feeling this way. If things don’t improve, they’ll keep losing customers.
0 replies
17 months ago
Disappointed: Received Damaged (chipped & scratched) Used TV Stand!
My score is a 1 since we cannot rate below that. I bought a Knight Plasma Stand, Dark Mahogany at Bradlows, on the website on the 20th of November 2024. The TV stand was delivered on Saturday 23 November after 13:00 pm. I unpacked the parcel and found that the TV stand is used, it was chipped all over and had scratches. I took pictures immediately for evidence. I looked for Bradlows contact details and found that they do not answer calls on Saturday after 13:00. I managed to find a WhatApp number and logged a return on the same day and sent pictures. I was advised that my query will be attended to by an agent during working hours. I ahve never received any further feedback regarding this. Frustrated on Sunday 24 Nov 2024 I looked for additional information on where I can log a return and managed to log it online. I then received a reference for REPAIRS. I called Bradlows on Monday 25 November and first advised that I logged a return request online and received a REPAIRS reference, I was advised the reference is same for returns and repairs. From this day up until 05 Dec 2024 I was following up with no success. I kept on being told my case is in progress and that they called me and did not reach me. On the 3rd of December I called and Cornelius advised they have requested I send them pictures via email. The email only reached me while I was on the call with Cornelius. I then responded to an email that was sent to me by Adilla and provided requested evidence. on the 5th of December I received feedback that the supplier rejected my return request because the item left their warehouse and was never Rejected by Bradlows for being damaged and the packing was not damaged. I advised the agent who was assisting me to email me the rejection letter but to further follow up and advise on my return request as it is not my business that Bradlows did not return item from supplier when it did not meet quality standards. I am personality rejecting an order I received that is not of good quality. Today is the 6th of December, I called again and Mike said there is no further information/update regarding my return request. What kind of customer service does Bradlows offer to its online customers! This is very poor and unacceptable.
0 replies
17 months ago
Good shoe, amazing service and no hassle delivery
I am very happy with Shoe Box. They offer convenient service and they delivered faster than I expected. The shoes were exactly what I expected, the size was correct and looks nice as advertised on their website. I have not worn the shoes to determine quality, I can only attest that they do not feel cheap or like plastic.
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70 months ago
Pathetic customer service, Crooks of note and bad quality products
I have rated them 1 star because we do not have negative scoring point. It took them 7 months to deliver my couches (not what I had initially ordered) and they refused to refund me the balance after I took cheaper couches instead of my initial order. Oh, also the couch I received started tearing apart (stitches coming out) after I have only had it for 2 weeks. I had even took the matter to consumer goods ombudsman and they failed to assist me because no one in the company responded to their calls and emails; I was advised to take the matter to small claims court. I bought couches at their Clearwater branch in October 2019. I was advised I will get my couches in 6 weeks time. 6 weeks came and passed and I received so many excuse up until factory closures in December. January 2020 I started asking for a refund after realizing despite numerous follow ups (calls to head office, whatsApp, emails and visit to Randburg branch) I was not going to get any couches. I started getting new excuses about someone from finance not being available to approve my refund. This happened all the way into May 2020. In June I saw them advertise on Facebook, I acted as a new customer, I got their attention and even chose couches from what they had. When it was time to pay I advised I had paid long ago and would like to take the available couches since I have been waiting for months for my couches. They did try to tell me to wait until they can make me the couch I initially ordered, I refused, knowing this was my only chance to try and get something for the money I paid. Newly selected couch was delivered 2 weeks later and 2 weeks later it started to unstitch. I did not even bother calling them, as I knew if they took the couch back, I might never get it back again. Do not buy from this shop! I repeat, do not buy from F.A.B Furniture, you will regret it for the rest of your life.
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70 months ago
Exceptional customer service and you get what you pay for
I received exceptional customer service from powerbite. I was very sceptical to buy a phone online, especially after I have had multiple delays with my online orders from other online shops during lock down. There was minor glitch, where an incorrect parcel was delivered (error by courier company). I called Powerbite on Monday, and I received the correct parcel on Tuesday morning. It was very easy to get hold of customer service for my query. And I received my phone in good condition with no issues. Thank you so much Powerbite, you have restored my hope in online shopping.
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Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)