Fabiani Clearwater Mall

On 2025-12-03 I returned a shirt that I had bought the previous day but found it was defected. A refund was done but I never received any notifications nor the money into my account. I've had to provide my bank statement but their finance department claims the money was refunded. When asked to provide proof they sent a snapshot with some card that doesn't belong to me. Both the finance department and reginal manager have refused to speak to me directly, claiming that POPI act prohibits them. I have today logged a complaint with Foschini group and shall see what happens.