F
Fabiani
Claimed Business
F
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Fabiani
Fabiani has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Fabiani across 110 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceFC
Fish C
1 reviews | Active since Jan 2020
13 Feb 2026, 21:26
Customer Experience at Greenacres Store
Last month I visited your Greenacres store in Port Elizabeth (Gqeberha). Unfortunately, my experience was disappointing. Two staff members were visibly disengaged and preoccupied with their phones. When I attempted to engage politely and asked how work was going, they responded by saying the company does not value or care about them and that they are simply there to pass time. They openly expressed that they are no longer passionate about contributing positively to the business. As a customer, this was concerning to hear. When employees communicate dissatisfaction so openly to customers, it negatively affects the brand image and overall shopping experience. It creates the impression that the company culture may be struggling at store level. I am sharing this feedback because I believe in maintaining high standards of professionalism and customer service. Staff attitudes directly impact sales, customer loyalty, and brand reputation.
Helpful (0)
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Fish C
1 reviews | Active since Jan 2020
13 Feb 2026, 21:26
Customer Experience at Greenacres Store
Last month I visited your Greenacres store in Port Elizabeth (Gqeberha). Unfortunately, my experience was disappointing. Two staff members were visibly disengaged and preoccupied with their phones. When I attempted to engage politely and asked how work was going, they responded by saying the company does not value or care about them and that they are simply there to pass time. They openly expressed that they are no longer passionate about contributing positively to the business. As a customer, this was concerning to hear. When employees communicate dissatisfaction so openly to customers, it negatively affects the brand image and overall shopping experience. It creates the impression that the company culture may be struggling at store level. I am sharing this feedback because I believe in maintaining high standards of professionalism and customer service. Staff attitudes directly impact sales, customer loyalty, and brand reputation.
0
Replies (0)PR
Papa R
1 reviews | Active since Jan 2020
31 Jan 2026, 14:42
Bad sneaker.
I'm so disappointed on Fabiani since I love and support it so much. I've recently bought a new casual brown sneaker from one of their branch in Cape Town and the bottom part is toned so quickly. I'm wearing for the 2nd time and it's sad to see how it is. The code for the sneaker is 20884838. I always support and never had issues with the quality of the item I've bought so far but this sneaker had torn me apart. I can't pay so much for this. I will appreciate if I can get a replacement.
Helpful (0)
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Papa R
1 reviews | Active since Jan 2020
31 Jan 2026, 14:42
Bad sneaker.
I'm so disappointed on Fabiani since I love and support it so much. I've recently bought a new casual brown sneaker from one of their branch in Cape Town and the bottom part is toned so quickly. I'm wearing for the 2nd time and it's sad to see how it is. The code for the sneaker is 20884838. I always support and never had issues with the quality of the item I've bought so far but this sneaker had torn me apart. I can't pay so much for this. I will appreciate if I can get a replacement.
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Replies (0)ZM
Zuzokuhle M
1 reviews | Active since Jan 2020
6 Jan 2026, 11:24
Fabiani Clearwater Mall
On 2025-12-03 I returned a shirt that I had bought the previous day but found it was defected. A refund was done but I never received any notifications nor the money into my account. I've had to provide my bank statement but their finance department claims the money was refunded. When asked to provide proof they sent a snapshot with some card that doesn't belong to me. Both the finance department and reginal manager have refused to speak to me directly, claiming that POPI act prohibits them. I have today logged a complaint with Foschini group and shall see what happens.
Helpful (0)
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Zuzokuhle M
1 reviews | Active since Jan 2020
6 Jan 2026, 11:24
Fabiani Clearwater Mall
On 2025-12-03 I returned a shirt that I had bought the previous day but found it was defected. A refund was done but I never received any notifications nor the money into my account. I've had to provide my bank statement but their finance department claims the money was refunded. When asked to provide proof they sent a snapshot with some card that doesn't belong to me. Both the finance department and reginal manager have refused to speak to me directly, claiming that POPI act prohibits them. I have today logged a complaint with Foschini group and shall see what happens.
0
Replies (0)LG
Leon G
1 reviews | Active since Jan 2020
30 Oct 2025, 09:43
Wesley of Fabiani Gateway has no customer service training very rude
Recently visited there to do an exchange the store manager Wesley has a very bad attitude and he didn't seem interested to assist,just was further confirmed as I witnessed him on a call with a customer on the phone and he was rude to this customer and stating they are one of the top performing stores in the country,he ended the call and bad mounted this customer which to me is unprofessional,he also stated to the customer on the phone that they are only 2 staff members but I saw more than 4 staff there,this person is so rude and has no customer service or customer orientated,please can you send this employee for training or he will surely run this store to the ground... Very unhappy customer.
Helpful (0)
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Leon G
1 reviews | Active since Jan 2020
30 Oct 2025, 09:43
Wesley of Fabiani Gateway has no customer service training very rude
Recently visited there to do an exchange the store manager Wesley has a very bad attitude and he didn't seem interested to assist,just was further confirmed as I witnessed him on a call with a customer on the phone and he was rude to this customer and stating they are one of the top performing stores in the country,he ended the call and bad mounted this customer which to me is unprofessional,he also stated to the customer on the phone that they are only 2 staff members but I saw more than 4 staff there,this person is so rude and has no customer service or customer orientated,please can you send this employee for training or he will surely run this store to the ground... Very unhappy customer.
0
Replies (0)JM
Jesswill M
1 reviews | Active since Jan 2020
11 Oct 2025, 05:22
*********** staff/Poor quality merchandise
Fabiani - Centurion Mall Laat year November 2024, I bought a pair of leather sneakers at the Centurion outlet. A few weeks later I returned the pair for an exchange - I noticed that when I tyied the laces it would leave marks on the sneakers (it would physically damage the white colour) Last week was literally the first time I attempted to wash the sneakers - previously I would just wipe it off. I decided to soak the sneakers in soapy water for a few hours, with the intention of getting the stitches clean without having to apply much force. To my surprise, the inner lining of the sneakers was literally peeling off and the external colour came off when I tried to clean it with a cloth - pictures available at request. 21 August 2025, I returned to the outlet seeking advice as I my recent experience with the sneakers left me speechless - considering having paid R2299 for the pair. To my surprise, the manager could not even identify or provide any form of instruction with regards to how to clean the sneakers. The only confirmation she gave me was the 6 months defect return policy. I respect and accept the policy, however, I'm utterly disappointed at the quality of the sneakers and the staff's lack of product knowledge. Since the first pair I bought, I was faced with quality issues. I therefore want to discourage anyone from purchasing any leather sneakers from Fabiani and I'm convinced that their quality is not with the money. I would rather stick with my leather Converse, which has stood the test of times.
Helpful (0)
|Replies (0)JM
Jesswill M
1 reviews | Active since Jan 2020
11 Oct 2025, 05:22
*********** staff/Poor quality merchandise
Fabiani - Centurion Mall Laat year November 2024, I bought a pair of leather sneakers at the Centurion outlet. A few weeks later I returned the pair for an exchange - I noticed that when I tyied the laces it would leave marks on the sneakers (it would physically damage the white colour) Last week was literally the first time I attempted to wash the sneakers - previously I would just wipe it off. I decided to soak the sneakers in soapy water for a few hours, with the intention of getting the stitches clean without having to apply much force. To my surprise, the inner lining of the sneakers was literally peeling off and the external colour came off when I tried to clean it with a cloth - pictures available at request. 21 August 2025, I returned to the outlet seeking advice as I my recent experience with the sneakers left me speechless - considering having paid R2299 for the pair. To my surprise, the manager could not even identify or provide any form of instruction with regards to how to clean the sneakers. The only confirmation she gave me was the 6 months defect return policy. I respect and accept the policy, however, I'm utterly disappointed at the quality of the sneakers and the staff's lack of product knowledge. Since the first pair I bought, I was faced with quality issues. I therefore want to discourage anyone from purchasing any leather sneakers from Fabiani and I'm convinced that their quality is not with the money. I would rather stick with my leather Converse, which has stood the test of times.
0
Replies (0)LG
Leon G
1 reviews | Active since Jan 2020
29 Dec 2024, 17:32
Logan area manager pathetic rude
Good day, Trust that you are well and all the best for the new year.I write this email to you hoping that you will intervene and take the necessary action against your staff who clearly don't value customer service and going beyond for their customers and fail to lead by example. I have always supported TFG and Fabiani.My recent interaction with you staff could have been easily resolved but they frustrated me to such an extent that I am really going to be taking legal action against the relevant department in the new year. I reside in Gauteng but I was on holiday in Durban and visited the Fabiani store in Gateway to return defective merchandise and make a purchase.i produced the necessary receipts and when processing my return I was advised my account was blocked by the ***** department.So the store manager was helpful he called the ***** department and explained to them my account was blocked and also informed the person in the line that I produced my original ID document and my account card,this person asked me 3 security questions which I answered correctly but I was told that I had failed the security check as I provided incorrect answers to one of the questions which I was asked to confirm the first issue of my ID and I was told the date would be noted on the back of my ID card which i confirmed and was told this was incorrect,even the store manager confirmed that this was as per the information on the card.inwas accused of committing ***** I was upset the call was hung up,the manager called the ***** department again and again I was asked questions regarding how long I have the Fabiani account so I confirmed just over 2 years which to the best of my knowledge was correct but I was again told this was incorrect,I was also asked what credit cards I have and I informed the person that I have Discovery,Woolworths,ABSA , FNB,Makro credit cards they then confirm they can only see that I have an Absa credit card only I took out all my credit cards and showed them to the manager to confirm,I was then asked what my credit limit is for my Absa Credit card which I then informed the agent this morning my credit card limit was increased to about 150k and previously it was about 90k plus I was told I failed the security check again,I informed this person I am confirming that I made the purchase at the Fabiani store in the Glen in Jhb and I purchased 4 golfers I am returning 1 golfer I have the receipt in my procession and I never reported this transaction as ***** and I do but a few items every time I shop at Fabiani,my account limit is 20k so why would a transaction of about 3k which was allowed then cause my account to be blocked,but I could not get an explanation or answer the call was again hung up. I then remembered that I in the past dealt with Logan one of the area managers who furnished me with his cell number and started that I should call him if anytime I needed assistance at any of the Fabiani stores,I called him and he answered and this person was just rude,seemed like he was under the influence of alcohol as a sober person won't scream and shout at a client,he told me that he was on vacation and he is with his family and why am I calling him,I informed him that he told me I should call him if I had a problem and I tried to explain my problem to him,he then shouted to me that I should speak to Wesley the store manager to sort my problem l,I tried to explain to him that Wesley was not working today and I was dealing with another store manager who has tried to assist me and I am treated like a ********,he stated that he does not care and he will call his management and tell them about me and the way I speak,I was very offended as every occasion I raised a complaint it was a Fabiani staff member that was in the wrong and I was apologised to,I informed Logan that if he was on Vacation he should not have answered my call and expressed my shock about him not even trying to assist me,I ended the call whilst he was still screaming at me. I then informed the manager can I not send my 3 months bank statement which also reflects my purchases which I also made by cheque card on the day of the transaction I purchased the golfers at the Glen where i paid another R1600 on perfume and 2 weeks later at Fabiani Sandton for another R1800 I paid for by cheque card,I also requested the manager to make a copy of both sides of my ID card and send this to the ***** department This really inconvenienced me as I incurred bank charges to obtain a. 3 months stamped bank statement which I don't know why is necessary if my account was blocked on suspected ***** and the purchase was still put through and my monthly installment was paid and the account is up to date nor did I dispute the transaction in question,this is a clear contravention of POPIA Act and an invasion of my privacy,I none the less comp**** and send this to the store email address and this was send to the ***** department,my account was then unblocked but this process still does not make sense ,as I did not report any ***** on my account and if the ***** department really suspected ***** then why did they allow the transaction to go throught,surely then they could have requested my ID which I would have gladly produced,then why still collect my monthly installments and still block my account when my account is up to date??? I was in the Gateway store for over 2 hours trying to resolve this which was a huge inconvenience to me and I incurred further costs downloading my 3 months bank statement which has nothing to do with TFG or Fabiani,I was also treated so badly by Logan who furnished me with his cell number should I have a problem which I did and regret calling him,he could have handled the situation better and why give me your number if you going to then scream and threaten me...I want Logan to apologise to me the way he spoke to me and demand that disciplinary action be taken against him, today's ordeal has been traumatic and really questioning if I should support this brand any further who clearly does not respect the very customer that supports the business which in turn provides employment for staff like Logan and the ***** department personnel who are rude and arrogant to customers.Clearly Logan lacks the customer service skills and how to deal with customers which also causes me wmto believe he has **** intentions when providing me with his cell number in the first place. I will be posting this complaint on Hello Peter and other social platforms and would like you to intervene and get the manager that Logan reports to,to give me a call and also the ***** dept person that dealt with me,Please explain to three individuals the importance of customers and how they are bringing disrepute to your brand and company.
Helpful (0)
|Replies (0)LG
Leon G
1 reviews | Active since Jan 2020
29 Dec 2024, 17:32
Logan area manager pathetic rude
Good day, Trust that you are well and all the best for the new year.I write this email to you hoping that you will intervene and take the necessary action against your staff who clearly don't value customer service and going beyond for their customers and fail to lead by example. I have always supported TFG and Fabiani.My recent interaction with you staff could have been easily resolved but they frustrated me to such an extent that I am really going to be taking legal action against the relevant department in the new year. I reside in Gauteng but I was on holiday in Durban and visited the Fabiani store in Gateway to return defective merchandise and make a purchase.i produced the necessary receipts and when processing my return I was advised my account was blocked by the ***** department.So the store manager was helpful he called the ***** department and explained to them my account was blocked and also informed the person in the line that I produced my original ID document and my account card,this person asked me 3 security questions which I answered correctly but I was told that I had failed the security check as I provided incorrect answers to one of the questions which I was asked to confirm the first issue of my ID and I was told the date would be noted on the back of my ID card which i confirmed and was told this was incorrect,even the store manager confirmed that this was as per the information on the card.inwas accused of committing ***** I was upset the call was hung up,the manager called the ***** department again and again I was asked questions regarding how long I have the Fabiani account so I confirmed just over 2 years which to the best of my knowledge was correct but I was again told this was incorrect,I was also asked what credit cards I have and I informed the person that I have Discovery,Woolworths,ABSA , FNB,Makro credit cards they then confirm they can only see that I have an Absa credit card only I took out all my credit cards and showed them to the manager to confirm,I was then asked what my credit limit is for my Absa Credit card which I then informed the agent this morning my credit card limit was increased to about 150k and previously it was about 90k plus I was told I failed the security check again,I informed this person I am confirming that I made the purchase at the Fabiani store in the Glen in Jhb and I purchased 4 golfers I am returning 1 golfer I have the receipt in my procession and I never reported this transaction as ***** and I do but a few items every time I shop at Fabiani,my account limit is 20k so why would a transaction of about 3k which was allowed then cause my account to be blocked,but I could not get an explanation or answer the call was again hung up. I then remembered that I in the past dealt with Logan one of the area managers who furnished me with his cell number and started that I should call him if anytime I needed assistance at any of the Fabiani stores,I called him and he answered and this person was just rude,seemed like he was under the influence of alcohol as a sober person won't scream and shout at a client,he told me that he was on vacation and he is with his family and why am I calling him,I informed him that he told me I should call him if I had a problem and I tried to explain my problem to him,he then shouted to me that I should speak to Wesley the store manager to sort my problem l,I tried to explain to him that Wesley was not working today and I was dealing with another store manager who has tried to assist me and I am treated like a ********,he stated that he does not care and he will call his management and tell them about me and the way I speak,I was very offended as every occasion I raised a complaint it was a Fabiani staff member that was in the wrong and I was apologised to,I informed Logan that if he was on Vacation he should not have answered my call and expressed my shock about him not even trying to assist me,I ended the call whilst he was still screaming at me. I then informed the manager can I not send my 3 months bank statement which also reflects my purchases which I also made by cheque card on the day of the transaction I purchased the golfers at the Glen where i paid another R1600 on perfume and 2 weeks later at Fabiani Sandton for another R1800 I paid for by cheque card,I also requested the manager to make a copy of both sides of my ID card and send this to the ***** department This really inconvenienced me as I incurred bank charges to obtain a. 3 months stamped bank statement which I don't know why is necessary if my account was blocked on suspected ***** and the purchase was still put through and my monthly installment was paid and the account is up to date nor did I dispute the transaction in question,this is a clear contravention of POPIA Act and an invasion of my privacy,I none the less comp**** and send this to the store email address and this was send to the ***** department,my account was then unblocked but this process still does not make sense ,as I did not report any ***** on my account and if the ***** department really suspected ***** then why did they allow the transaction to go throught,surely then they could have requested my ID which I would have gladly produced,then why still collect my monthly installments and still block my account when my account is up to date??? I was in the Gateway store for over 2 hours trying to resolve this which was a huge inconvenience to me and I incurred further costs downloading my 3 months bank statement which has nothing to do with TFG or Fabiani,I was also treated so badly by Logan who furnished me with his cell number should I have a problem which I did and regret calling him,he could have handled the situation better and why give me your number if you going to then scream and threaten me...I want Logan to apologise to me the way he spoke to me and demand that disciplinary action be taken against him, today's ordeal has been traumatic and really questioning if I should support this brand any further who clearly does not respect the very customer that supports the business which in turn provides employment for staff like Logan and the ***** department personnel who are rude and arrogant to customers.Clearly Logan lacks the customer service skills and how to deal with customers which also causes me wmto believe he has **** intentions when providing me with his cell number in the first place. I will be posting this complaint on Hello Peter and other social platforms and would like you to intervene and get the manager that Logan reports to,to give me a call and also the ***** dept person that dealt with me,Please explain to three individuals the importance of customers and how they are bringing disrepute to your brand and company.
0
Replies (0)SH
Shana H
1 reviews | Active since Jan 2020
23 Dec 2024, 11:29
UNHAPPY CUSTOMER
I have logged a complaint about Fabiani last week till date no response at all....IS THIS HOW YOU TREAT YOUR CUSTOMERS PATHETIC SERVICE I WILL MAKE SURE THAT NONE OF MY FRIENDS AND FAMILY MEMBERS BUYS FROM YOUR STORE ..YOU GIVE US A CLASS SERVICE IN STORE BUT YOU CAN'T RESPOND TO CUSTOMERS COMPLAINTS.I HAD TO GO PERSONALLY TO THE STORE WHERE I BOUGHT MY SONS SNEAKERS AND WAS TOLD TO WAIT TILL TUESDAY THEY WILL GET IT FROM ANOTHER STORE AND WILL MAKE CONTACT WITH ME ..IS THIS HOIW YOU GUYS OPERATE AFTER WE SPEND SO MUCH MONET ON YOUR BRAND THEN YOU GET SUCH BAD SERVICE .IM REALLY P..... OFF
Helpful (0)
|Replies (0)SH
Shana H
1 reviews | Active since Jan 2020
23 Dec 2024, 11:29
UNHAPPY CUSTOMER
I have logged a complaint about Fabiani last week till date no response at all....IS THIS HOW YOU TREAT YOUR CUSTOMERS PATHETIC SERVICE I WILL MAKE SURE THAT NONE OF MY FRIENDS AND FAMILY MEMBERS BUYS FROM YOUR STORE ..YOU GIVE US A CLASS SERVICE IN STORE BUT YOU CAN'T RESPOND TO CUSTOMERS COMPLAINTS.I HAD TO GO PERSONALLY TO THE STORE WHERE I BOUGHT MY SONS SNEAKERS AND WAS TOLD TO WAIT TILL TUESDAY THEY WILL GET IT FROM ANOTHER STORE AND WILL MAKE CONTACT WITH ME ..IS THIS HOIW YOU GUYS OPERATE AFTER WE SPEND SO MUCH MONET ON YOUR BRAND THEN YOU GET SUCH BAD SERVICE .IM REALLY P..... OFF
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Replies (0)SH
Shana H
1 reviews | Active since Jan 2020
19 Dec 2024, 09:05
DIRTY SHOES
I bought my son a pair of Fabiani sneaker on Saturday 15 December 2024 at Fabiani Cresta Mall ,the service I received was very good however when I got home and made him fit the shoes I realized that the one sneaker is dirty on the inside I then sent my daughter the next day back to the store to exchange the shoe but unfortunately they couldn’t change it hence they didn’t have the size available in that particular sneaker and was told that they will call us hence they need to get the shoes from a different branch. Till now no one has called and it’s almost Christmas is this the service that you guys provide and why in the first place didn’t they notice that the sneaker is dirty. I mean your service instore was very good. It’s almost a whole week and no one is calling I spend R3000 this is the service I’m getting? NOT HAPPY AT ALL I PAID R2300 for the sneaker and R700 for a skipper.Contact number0735166335 DO YOU CALL THIS CUSTOMER SERVICE Regards
Helpful (0)
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Shana H
1 reviews | Active since Jan 2020
19 Dec 2024, 09:05
DIRTY SHOES
I bought my son a pair of Fabiani sneaker on Saturday 15 December 2024 at Fabiani Cresta Mall ,the service I received was very good however when I got home and made him fit the shoes I realized that the one sneaker is dirty on the inside I then sent my daughter the next day back to the store to exchange the shoe but unfortunately they couldn’t change it hence they didn’t have the size available in that particular sneaker and was told that they will call us hence they need to get the shoes from a different branch. Till now no one has called and it’s almost Christmas is this the service that you guys provide and why in the first place didn’t they notice that the sneaker is dirty. I mean your service instore was very good. It’s almost a whole week and no one is calling I spend R3000 this is the service I’m getting? NOT HAPPY AT ALL I PAID R2300 for the sneaker and R700 for a skipper.Contact number0735166335 DO YOU CALL THIS CUSTOMER SERVICE Regards
0
Replies (0)