Logan area manager pathetic rude

Good day,

Trust that you are well and all the best for the new year.I write this email to you hoping that you will intervene and take the necessary action against your staff who clearly don't value customer service and going beyond for their customers and fail to lead by example.

I have always supported TFG and Fabiani.My recent interaction with you staff could have been easily resolved but they frustrated me to such an extent that I am really going to be taking legal action against the relevant department in the new year.

I reside in Gauteng but I was on holiday in Durban and visited the Fabiani store in Gateway to return defective merchandise and make a purchase.i produced the necessary receipts and when processing my return I was advised my account was blocked by the ***** department.So the store manager was helpful he called the ***** department and explained to them my account was blocked and also informed the person in the line that I produced my original ID document and my account card,this person asked me 3 security questions which I answered correctly but I was told that I had failed the security check as I provided incorrect answers to one of the questions which I was asked to confirm the first issue of my ID and I was told the date would be noted on the back of my ID card which i confirmed and was told this was incorrect,even the store manager confirmed that this was as per the information on the card.inwas accused of committing *****

I was upset the call was hung up,the manager called the ***** department again and again I was asked questions regarding how long I have the Fabiani account so I confirmed just over 2 years which to the best of my knowledge was correct but I was again told this was incorrect,I was also asked what credit cards I have and I informed the person that I have Discovery,Woolworths,ABSA , FNB,Makro credit cards they then confirm they can only see that I have an Absa credit card only I took out all my credit cards and showed them to the manager to confirm,I was then asked what my credit limit is for my Absa Credit card which I then informed the agent this morning my credit card limit was increased to about 150k and previously it was about 90k plus I was told I failed the security check again,I informed this person I am confirming that I made the purchase at the Fabiani store in the Glen in Jhb and I purchased 4 golfers I am returning 1 golfer I have the receipt in my procession and I never reported this transaction as ***** and I do but a few items every time I shop at Fabiani,my account limit is 20k so why would a transaction of about 3k which was allowed then cause my account to be blocked,but I could not get an explanation or answer the call was again hung up.

I then remembered that I in the past dealt with Logan one of the area managers who furnished me with his cell number and started that I should call him if anytime I needed assistance at any of the Fabiani stores,I called him and he answered and this person was just rude,seemed like he was under the influence of alcohol as a sober person won't scream and shout at a client,he told me that he was on vacation and he is with his family and why am I calling him,I informed him that he told me I should call him if I had a problem and I tried to explain my problem to him,he then shouted to me that I should speak to Wesley the store manager to sort my problem l,I tried to explain to him that Wesley was not working today and I was dealing with another store manager who has tried to assist me and I am treated like a ********,he stated that he does not care and he will call his management and tell them about me and the way I speak,I was very offended as every occasion I raised a complaint it was a Fabiani staff member that was in the wrong and I was apologised to,I informed Logan that if he was on Vacation he should not have answered my call and expressed my shock about him not even trying to assist me,I ended the call whilst he was still screaming at me.

I then informed the manager can I not send my 3 months bank statement which also reflects my purchases which I also made by cheque card on the day of the transaction I purchased the golfers at the Glen where i paid another R1600 on perfume and 2 weeks later at Fabiani Sandton for another R1800 I paid for by cheque card,I also requested the manager to make a copy of both sides of my ID card and send this to the ***** department This really inconvenienced me as I incurred bank charges to obtain a. 3 months stamped bank statement which I don't know why is necessary if my account was blocked on suspected ***** and the purchase was still put through and my monthly installment was paid and the account is up to date nor did I dispute the transaction in question,this is a clear contravention of POPIA Act and an invasion of my privacy,I none the less comp**** and send this to the store email address and this was send to the ***** department,my account was then unblocked but this process still does not make sense ,as I did not report any ***** on my account and if the ***** department really suspected ***** then why did they allow the transaction to go throught,surely then they could have requested my ID which I would have gladly produced,then why still collect my monthly installments and still block my account when my account is up to date??? I was in the Gateway store for over 2 hours trying to resolve this which was a huge inconvenience to me and I incurred further costs downloading my 3 months bank statement which has nothing to do with TFG or Fabiani,I was also treated so badly by Logan who furnished me with his cell number should I have a problem which I did and regret calling him,he could have handled the situation better and why give me your number if you going to then scream and threaten me...I want Logan to apologise to me the way he spoke to me and demand that disciplinary action be taken against him, today's ordeal has been traumatic and really questioning if I should support this brand any further who clearly does not respect the very customer that supports the business which in turn provides employment for staff like Logan and the ***** department personnel who are rude and arrogant to customers.Clearly Logan lacks the customer service skills and how to deal with customers which also causes me wmto believe he has **** intentions when providing me with his cell number in the first place.

I will be posting this complaint on Hello Peter and other social platforms and would like you to intervene and get the manager that Logan reports to,to give me a call and also the ***** dept person that dealt with me,Please explain to three individuals the importance of customers and how they are bringing disrepute to your brand and company.