*********** staff/Poor quality merchandise

Fabiani - Centurion Mall

Laat year November 2024, I bought a pair of  leather sneakers at the Centurion outlet. A few weeks later I returned the pair for an exchange - I noticed that when I tyied the laces it would leave marks on the sneakers (it would physically damage the white colour)

Last week was literally the first time I attempted to wash the sneakers - previously I would just wipe it off. I decided to soak the sneakers in soapy water for a few hours, with the intention of getting the stitches clean without having to apply much force. To my surprise, the inner lining of the sneakers was literally peeling off and the external colour came off when I tried to clean it with a cloth - pictures available at request.

21 August 2025, I returned to the outlet seeking advice as I my recent experience with the sneakers left me speechless - considering having paid R2299 for the pair. To my surprise, the manager could not even identify or provide any form of instruction with regards to how to clean the sneakers. The only confirmation she gave me was the 6 months defect return policy.

I respect and accept the policy, however, I'm utterly disappointed at the quality of the sneakers and the staff's  lack of product knowledge. Since the first pair I bought, I was faced with quality issues. I therefore want to discourage anyone from purchasing any leather sneakers from Fabiani and I'm convinced that their quality is not with the money. I would rather stick with my leather Converse, which has stood the test of times.