UNHAPPY CUSTOMER

I have logged a complaint about Fabiani last week till date no response at all....IS THIS HOW YOU TREAT YOUR CUSTOMERS PATHETIC SERVICE I WILL MAKE SURE THAT NONE OF MY FRIENDS AND FAMILY MEMBERS BUYS FROM YOUR STORE ..YOU GIVE US A CLASS SERVICE IN STORE BUT YOU CAN'T RESPOND TO CUSTOMERS COMPLAINTS.I HAD TO GO PERSONALLY TO THE STORE WHERE I BOUGHT MY SONS SNEAKERS AND WAS TOLD TO WAIT TILL TUESDAY THEY WILL GET IT FROM ANOTHER STORE AND WILL MAKE CONTACT WITH ME ..IS THIS HOIW YOU GUYS OPERATE AFTER WE SPEND SO MUCH MONET ON YOUR BRAND THEN YOU GET SUCH BAD SERVICE .IM REALLY P..... OFF