FNB HOMELOANS. SHocking service.

FNB Homloans SHOCKING service. I send in a request to have my homloan repayment reduced as I had paid a large lump sum in. needless to say by bond repayment doubled and I have spent 7 days and umpteen calls and no one can explain to me what has been done and how to rectify it. apparently it has been escalated to numerous people on numerous times and I am still waiting for feedback.I am horrified.Sad state of affairs.