Unprofessional

I had a horrible “booking experience”. I made the booking on the 5th using the link in their messages on social media. As per the image above, a request was prompted. First of all, if I am a propspective client and have made a request for a booking, it is not my job to call and find out whether it has been accepted etc! It is their job to communicate with me and to either give me an available slot or let me know that they don’t want to assist me; as ****** simple as that! I arrived this morning only for the “overseer” to tell me that Tanica will only be coming in on Tuesday. No explanation as to why the request was never accepted, nothing like that! What a disappointment! I really hope that this behaviour does not constitute to how business owners do things in Cape Town! I am appalled to say the least!