TS
Thato S
Active since Aug 2021
34
Reviews
0
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Reviews
34 reviews9 months ago
Stadio: Quick to Take, Slow to Support
Had it been possible to award this institution zero stars, I would have done so without hesitation. My association with this establishment began during my Honours degree in Inclusive Education, and even then, it was evident that administrative inefficiency was deeply entrenched. This is not a solitary observation; many fellow students can corroborate this experience. The onboarding process is deceptively swift—they are remarkably prompt when it comes to enrolling students and securing payment. However, once one is officially part of the system, the experience rapidly deteriorates, often feeling more frustrating than standing in an endless queue at Home Affairs. Communication is sporadic at best; emails frequently go unanswered, and when responses are eventually sent, they are often dismissive and unprofessional in tone. While the institution is quick to notify students of any outstanding fees, it is equally prone to financial mismanagement—regularly misplacing payments and obliging students to repeatedly submit proof thereof. For instance, when I contacted the finance department on a Saturday—after being on hold for what felt like an eternity—I was informed that I supposedly owe R16,000. This amount is inexplicably high for a master's student registered for only three modules, especially when all prior payments (excluding current module fees) have been settled. Furthermore, although results were officially released on 10 July, I have yet to receive any information regarding my academic performance—no confirmation of whether I passed, failed, or achieved distinctions. Despite this silence, the institution continues to send me reminders about the imminent registration deadline for Semester 2. It was only today that I finally received a response—once again, condescending in tone. My attorney is currently awaiting contact from their legal team, a request that remains unacknowledged. In hindsight, I sincerely regret choosing this institution for my master’s degree—a decision I will undoubtedly lament until the day I complete this programme.
53 replies
10 months ago
DON'T JOIN PLANET FITNESS!!!
If I could give zero stars to this franchise, I really would! Not only do I have one grievance against this money-hungry company, but two! I relocated from Cape Town back to Fourways at the end of March. Subsequently, I visited Planet Fitness Fourways to advise of the change and to make the Fourways one my home gym until the contract expired. I was assisted telephonically and made to pay a fee of R200 on the spot. At the end of the month, this franchise charged me for both the Plattekloof branch AND the Fourways branch, despite the change that I made! Not only that, but prior to leaving, I updated my Vitality details and guess what, my contract was extended without my knowledge. I wasn't even warned beforehand or shown afterwards how my contract would have been affected. If they were honest people with morals and integrity, then they would have advised accordingly! Since the start of April I have been in a back and forth with them via email because they are not supplying me with their ombudsman so that I can lodge an official complaint. They are also not providing me with the contact number that my lawyer can contact as I am definitely not letting this slide!
56 replies
11 months ago
No closure of Mr Price Money account
I have been an avid Mr Price account holder for many years. This morning at 08:34 am I sent an email to the official Mr Price Money email address. Shortly thereafter I received a response from PM, who is a Customer Support Representative. In my email I stated clearly what I wanted and then that I wanted to close it after I had made the payment that was due. In her response, she didn't advise that after paying I will not be able to close the account, even though I stipulated it clearly. After payment had been made I sent the proof of payment and once again asked for it to be closed. Only to be met with "They cannot close it due to xyz". Why then didn't she state that prior to me making the payment? I would have allocated those funds elsewhere and for different purposes!
0 replies
12 months ago
FundsAtWork Nightmare
FundsAtWork is an absolute nightmare! On Saturday at 08:01 I received a text that they did not receive my contribution supported by an email sent at 12:17. Then on Tuesday at 14:41 all of a sudden I received a text contradicting what they stated previously. Same as with PSG Wealth, they fail in communication and also state that my claim will be processed within 26 working days! Pathetic, as it has been well over 26 working days and they are just using their tactics on me! My last day of working was in March, today is the 1st of Mah and I am still awaiting MY MONEY! This is not my first resignation so I know very well how competent companies deal with clients!
58 replies
12 months ago
Payment issues by Planet Fitness
I recently relocated from Cape Town to Gauteng. Upon arriving in Gauteng I made my way to Planet Fitness Fourways to make it my home gym. I had to call a consultant from the gym and then pay a R200 fee for simply moving gyms. Prior to this, I had to change my Discovery details at the Plattekloof branch and to my surprise, even though my contract was due to end in June of 2025, it was extended without my knowledge - keep in mind that that was just because I updated my medical aid details! If that wasn't enough, this franchise's incompetency appalled me even more. On Tuesday I received a text that my debit order was returned by my bank. Consequently, on Tuesday at 16:40 I received a call asking me when I'd make a payment. Upon investigation, I realized that even though I changed my home gyms due to relocation, my previous gym took my money and not the current one. The call was about asking me when I'd make a payment, to which of course I retaliated because their *********** workforce has caused this to happen! They can sort it out themselves on how to get the money from the previous gym (it is one franchise after all). It's utterly disgusting to be so money hungry that they make me pay for a club that I don't even utilize anymore due to relocation (keep in mind that that was not even discussed with me prior to all of this happening). Whether it's R3.00 or R300, I will definitely not be making additional payments when it's clear that the error is on their side!
0 replies
12 months ago
Extended waiting time for claims submissions by PSG
I resigned from my previous employer prior to December 15th in 2024. Legally, I am obliged to give one term's notice - therefore, I submitted my resignation well ahead of time. My last day of working was in March 2025 and Prior to submitting the necessary documents to PSG, I had to await my former employee to provide me with the documents. I only received the first communication from PSG in February, by means of a phone call. Thereafter, the necessary documents were finally sent and then on the 16th of March they acknowledged receipt of the documents by mail. Despite my last day having passed longago, today the 1st of May 2025, I am still awaiting the payout of MY MONEY THAT I WORKED HARD FOR TO EARN! I was well aware that they would only process the claim on the 7th of April due to having to wait for the last contribution. It has been well over 26 working days and their inefficiency to communicate with me effectively is appalling!
58 replies
23 months ago
Inclusivity at Woolies N1 City
I encountered a commendable example of inclusion at Woolworths N1 City earlier this afternoon. While searching for a pair of earrings, I approached a store employee for assistance. Upon initiating the conversation, I realized that the employee was hearing impaired. She kindly directed me to a colleague who could assist me further. At 31 years of age, this was my first time witnessing such an inclusive practice in a South African retail environment. This experience left a positive impression on me, and I commend Woolworths for their inclusive employment practices. I hope that other retail outlets will adopt similar measures. Inspired by this encounter, I am now motivated to learn sign language, so that in future interactions, I can communicate directly with hearing-impaired individuals. This experience was truly heartwarming.
0 replies
24 months ago
Expert advise
When I first moved to Cape Town I was quite anxious about having to get new everything. At the top of my list was a general practitioner. I do not recall how I came across her site but I am happy that I did. She is extremely compassionate and friendly, and so are her receptionists and front desk worker. If you are looking for a general practitioner that specialises in various sectors, you need to call her practise.
0 replies
24 months ago
DotSure for sure
I am one of various #DotsurecarFans. Nothing is more irritating and lengthy than looking for vehicle insurance. I was unfortunately let down by a "major" competitor and therefore decided to make the transition. They are SA's best insurance for a reason. You start off by obtaining an online quote and get to read all about the benefits; terms and conditions are not hidden.
53 replies
28 months ago
Unprofessional
I had a horrible “booking experience”. I made the booking on the 5th using the link in their messages on social media. As per the image above, a request was prompted. First of all, if I am a propspective client and have made a request for a booking, it is not my job to call and find out whether it has been accepted etc! It is their job to communicate with me and to either give me an available slot or let me know that they don’t want to assist me; as ****** simple as that! I arrived this morning only for the “overseer” to tell me that Tanica will only be coming in on Tuesday. No explanation as to why the request was never accepted, nothing like that! What a disappointment! I really hope that this behaviour does not constitute to how business owners do things in Cape Town! I am appalled to say the least!
0 replies
Review Distribution
5 Star
9 (26.470588235294116%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
25 (73.52941176470588%)